Continental Mills

Complaint: [redacted] I am rejecting this response because: As I told you via e-mail a couple weeks ago, my local store does not have any Krusteaz organic gluten-free flour, so what am I supposed to do with the coupons? You can just mail me the product to me directly or send a refund Sincerely, [redacted]

Dear [redacted] , Thank you for taking the time to contact us regarding our Krusteaz Gluten Free FlourWe will be sending you a replacement coupon for our line of Krusteaz Organic mixes in the mailYou should receive it in 2-weeksOur other recommendation would be to return the product to your store for a full refundI'll also let our Marketing Department know about the demand for gluten free organic flour productsIf we can be of further assistance, please contact us at (800) 457-7744, weekdays 7:a.mto 4:p.m(PT) or visit www.krusteaz.com and select "Contact Us" Sincerely, Katy Consumer Relations Manager

Complaint: [redacted]
I am rejecting this response because: As I told you via e-mail a couple weeks ago, my local store does not have any Krusteaz organic gluten-free flour, so what am I supposed to do with the coupons?  You can just mail me the product to me directly or send a refund.
Sincerely,
[redacted]

Dear [redacted], Thank you for taking the time to contact us regarding our Krusteaz Gluten Free Flour. We will be sending you a replacement coupon for our line of Krusteaz Organic mixes in the mail. You should receive it in 2-3 weeks. Our other recommendation would be to return the product to your...

store for a full refund. I'll also let our Marketing Department know about the demand for gluten free organic flour products. If we can be of further assistance, please contact us at 1 (800) 457-7744, weekdays 7:00 a.m. to 4:00 p.m. (PT) or visit www.krusteaz.com and select "Contact Us".   Sincerely, Katy Consumer Relations Manager

Case Summary Report CASE INFORMATION Case Number: [redacted] Responsible Rep: [redacted] Special Case Status: Case Close Date Case Received: 02/21/2017 12:42:53 Date Case Closed: 02/28/2017 14:19:15 Contact Method: Via E-mail   This email (and...

any attachments) contains information which is private and confidential and intended for the addressee only. If you are not the addressee, you are not authorized to read, copy or use this email, or any of its attachments. If you have received this email in error, please destroy it and notify the sender immediately by return email. Customer Address CALLER INFORMATION Full Name: [redacted] Company Name: Address 1 and 2 [redacted]
City, State, Zip [redacted]
Country USA Email [redacted]@Yahoo.Com Last Date of Contact: 02/28/2017 09:14:56 Customer Phone Number(s) Home: Work: Cell: Fax: Issue Number 1 ISSUE INFORMATION Reason: Uneven Doneness Finished Product Quality Complaint Product and Description: RT KR BAK 722-1040, Kr Pumpkin Pie Bar Mix 12/17.25 Oz MFG Code: [redacted] Alternate code:   Action Information Action Type Desc Referred To User Performed By User Date Performed   Transfer to Complaint Queue complaints webuser 02/21/2017 12:43:26   Accept from Complaint Queue [redacted] 02/28/2017 09:11:02   Close Case [redacted] 02/28/2017 09:40:26   Email Reply webuser webuser 02/28/2017 11:53:10   Accept Email Reply [redacted] 02/28/2017 12:24:20   Close Case [redacted] 02/28/2017 14:19:15   Refund Check Notification [redacted] 02/28/2017 14:19:24 Case Text Information Related To Issue # Type of Text Entry Text Entry Entry Created By Date Modified   1 Comments This product did not turn out.I left it in the oven longer, and it still never got done.Please send a refund for the product, plus one stick of Earth Balance.UPC: [redacted].Best Buy 3/24/17 KGD 12:49.I don't remember how much it was, but I bought if from Meijer. [redacted]
03/12/2017 15:43:05   1 Original Email From Address: "[redacted]" <[email protected]> Email Country: USA First Name: [redacted] Last Name: [redacted] Email: [redacted]@yahoo.com Phone: Street Address 1: [redacted] Street Address 2: [redacted] City: Royal Oak State: MI Zip: [redacted] Product Name: Pumpkin Pie Bar UPC Number: [redacted] Mfg Code: 03/24/17 kgd 12:49 Return Contact Mtd: Comments: This product did not turn out.I left it in the oven longer, and it still never got done.Please send a refund for the product, plus one stick of Earth Balance.UPC: [redacted].Best Buy 3/24/17 KGD 12:49.I don't remember how much it was, but I bought if from Meijer. Subject: Complaint[http://ea.pstmrk.it/open/djFfMjAxNzAyMjFfMTI5NDE5XzI1NjcwMzdfXzRmNWI1M...⇄ [redacted] 02/28/2017 09:14:56   E-Mail Reply From Address: "[redacted]" <[redacted]@yahoo.com> I'm not going to my time and ingredients making more of your products.Send me a refund. ________________________________ From: Consumer Relations <[email protected]> Sent: Tuesday, February 28, 2017 12:30:33 PM To: [redacted]@yahoo.com Subject: Your Inquiry To Continental Mills - Ref. ID: [redacted] February 28, 2017 Dear [redacted], Thank you for reaching out to us about your experience with our Krusteaz Pumpkin Pie Bar Mix. We want you to love our mixes as much as we do, so we welcome the opportunity to make things right. Nothing is more important to us than you and your experiences with our mixes. We work hard to try and ensure that our mixes are high quality, easy to prepare and most of all, delicious. We've fallen short and let you down. Our Innovation Team will examine your feedback and take your comments into consideration as they work on our new and existing products. Listening to your comments is what makes us successful. Thank you for providing the information from your box as this issue may have been batch related. Please be on the look out for a follow up letter with 2 replacement coupons for any Krusteaz product. If we can be of further assistance, please contact us at 1 (800) 457-7744, weekdays 7:00 a.m. to 4:00 p.m. (PT) or visit www.krusteaz.com and select "Contact Us". Sincerely, [redacted] Consumer Response Representative Ref # [redacted] So many boxes, so little time This email (and any attachments) contains information which is private and confidential and intended for the addressee only. If you are not the addressee, you are not authorized to read, copy or use this email, or any of its attachments. If you have received this email in error, please destroy it and notify the sender immediately by return email. webuser 02/28/2017 11:53:10 Case Enclosure Information Enclosure Code Quantity Value Entry Created By   Refund 1 $ 4.00 [redacted]