This is in response to complaint #***. The person listed is not the customer that purchased the car in question. We would be happy to address the concerns of the customer but we cannot discuss any part of the transaction with anyone not on the paperwork. Thank you for
your patience
Steve S***
Sales Manager
Continental Subaru
Subject: Complaint ID [redacted] is making a fairly common mistake. If she wants to stop by our dealership we would be happy to review the paperwork with her. The $26,000 amount [redacted] is referring to is the total deferred cost. That includes the optional Extended Service Contract, Gap...
coverage, and Undercoating she elected to purchase to protect her investment. It also includes License Fee, Documentation Fee and all the interest the bank charges for the 72 month finance term she elected to pay. Again if [redacted] wished to stop by the dealership we will gladly explain the paperwork and all charges to her. We will not mail of discuss these numbers over the phone because we have no way of verifying that we are actually talking to the right person unless it is face to face. We did everything correctly and [redacted] is not entitled to any refund.Larry N[redacted]Director of SalesContinental Auto Group
This is in response to complaint #***. The person listed is not the customer that purchased the car in question. We would be happy to address the concerns of the customer but we cannot discuss any part of the transaction with anyone not on the paperwork. Thank you for
your patience
Steve S***
Sales Manager
Continental Subaru
Subject: Complaint ID [redacted] is making a fairly common mistake. If she wants to stop by our dealership we would be happy to review the paperwork with her. The $26,000 amount [redacted] is referring to is the total deferred cost. That includes the optional Extended Service Contract, Gap...
coverage, and Undercoating she elected to purchase to protect her investment. It also includes License Fee, Documentation Fee and all the interest the bank charges for the 72 month finance term she elected to pay. Again if [redacted] wished to stop by the dealership we will gladly explain the paperwork and all charges to her. We will not mail of discuss these numbers over the phone because we have no way of verifying that we are actually talking to the right person unless it is face to face. We did everything correctly and [redacted] is not entitled to any refund.Larry N[redacted]Director of SalesContinental Auto Group