Continental Professional Laundry & Dry Cleaning

At this time, I have been contacted directly by DirectBuy Long Island regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 They have acknowledged our complaint.  Have tried to rationalize their decision to continue...

to be a club with benefits warranting a continued membership fee despite no physical showroom.  They have offered to do a courtesy renewal of our membership come March 2016 to 2017.  However, this does not address the contract promise that once you are a paying member for 10 years you are a lifetime member without paying a yearly membership fee.If Direct Buy now DBA [redacted] would grant us our lifetime membership free from member fees for having no access to our showroom we would consider this a resolution to what has been an expensive "club".  We can tell that other members are not happy with this situation of the disappearing showroom as the company has mounted a monthly Town Hall" series of meetings to attempt to continue to underpin their members and membership.
 
 
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Sincerely,
[redacted] <