Continental Properties Co Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response fails to mention that while new weights were ordered, it took months for this to occur and only after this complaint was madeIt also does not address not having any plans of repairing flooring in the clubhouse after floodingNobody from the home office ever contacted me, confirming the suspicion that individual property managers are indeed allowed to operate with zero oversightThis means that residents bound under lease to any of these properties have absolutely no recourse when management failsThis is something potential residents should be made absolutely aware of before signing a contract with this company as most would know to be leery of such a poor setup
Regards,
Breezy Savage

text-decoration: none; background-">This letter is reference to the complaint that was sent in from one of our residents, Breezy SavageWe did have our community fertilized one time this year, and it did have an unpleasant smell for about a weekUnfortunately, this is something we need to do, at least one time a year to keep our flower beds on the property healthy
We did have to shut down our pool twice this year, due to a heavy storm that we hadThe storm flooded our poolThis was caused by the construction that is going on next door to us We have filed a complaint with the city, because the construction site wasn’t following all the rules and regulations This repair did take us about a week to get this repaired
This pool is open all year round, so on some occasions we do have to shut down some of our amenities As with any of our amenities, we as a company can shut them down at any time without notice for repairs and maintenance
There was only one set of lbsweights missing from the gym area that was brought to our attention and was ordered to be replaced
As the Property Manager we handle all complaints here in our office, so when Breezy called the home office, she was sent back to my office, in which she refused to talk to me We try to extend great customer service to everyone that lives here, and with over around three-hundred people that do live here, it is quite hard to make every one of them happy I hope that you can see that this complaint is something that was beyond our control and everything that was mentioned was fixed in a timely matter
Thank you,
*** ***
Community Manager
Springs at Memorial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like to begin by stating that through out the entire process, *** ***, *** ***, and myself (*** Duque) have been in direct communication and any communication shared between our party and the business speaks for all three of usI'd also like to state that our call logs do not show the business attempting to call us several times
According to the businesses account, *** *** is speaking for property manager *** ***, with whom we met and signed the lease agreementThis is also the same individual who has been in contact with us for the better part of the process in finding a resolutionHowever, we do not accept this resolution because *** *** is not being truthful on her accountHad her account been true, we would have not taken part in signing the lease
When *** *** brought up the idea of taking over the previous tenant's lease, she referred to it as a "miracle" on several occasions and told us we were very luckyWe found that taking over this lease allowed us the opportunity to save money while staying under budgetThis was the only way to stay under the budget since the renewal would be at the same rate as the current lease and all of us understood the same information*** *** never discussed renewal rates and assured us it would stay the same, otherwise it made no sense to move in, moreover, move in a month early because having to pay that extra month incurred us even more cost than paying a higher rent for monthsWe had no idea the rate was going up and it made no sense to take over the lease a month earlier than we needed to move in because in essenence, we paid an extra $to save $for monthsAnd the reason we moved in early was because of the saving of $over months exceeded the extra month rent and this equation was done with *** *** present in the lease office aggreeing to the equation
We have also not received word from *** *** after asking for the renewal letterWhen he finally called me back, *** said he was waiting for approval from the Main offices to forward us the new renewal letterHowever, he told us they would send us the new renewal letter the next day as late as 10/12/and we have yet to receive oneAlso, during the phone call to which *** *** called *** *** to discuss the renewal letter I was present in the car while in the middle of heading to a meeting and she was not only unprofessional but DID NOT inform us that a day notice was required if we were not going to renewUp to this day, we have not had any responses via e-mail and no one has answered the phone in The Springs of Estero office.
It is important to note that we began contacting *** *** in August about the lease renewal which is set to renew or end on November 18, and it is now OctoberWe have given *** *** ample time to help us resolve the issue and she made us wait up to a month for a renewal letterThat is when we contacted the main offices because the renewal letter she gave us in September did not reflect what she verbally told us the day we inquired for the apartment in JuneDue to all this, there is no way we can give a day heads up for not renewing and much less can we give one if we are not given a renewal letter
This ultimately comes down to our word against *** ***'s and we clearing would have not done this had we known what we know nowWe want to make sure that other college kids are not misrepresented to by the Complex as we wereAdditionally, the business continue's to string us along with the promise of no new rates and we have placed multiple calls and emails asking for them that were promised days agoWe are now running out of time to find somewhere affordable to liveThere is a severe lack in professionalism from the bussiness and in my opinion they have not truly aimed at resolving our situation
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** and I (*** Duque) are not sure what this response from the business means, however we understand that there are no further solutions being offered by the business
I chose to reject the businesses response to our complaint as it has been a prolonged process and for the most part, without a hope for a solutionWe strongly believe that the business did not do their best effort in helping us and this simply becomes a customer service issue
However, *** and I signed a new lease to which we agree to pay the new heightened rate of approximately $for months and decided that we were not getting anywhere with the business
On Friday November 11, at around noon, I received a call from *** *** stating that the computer software they use for their business showed new renewal rates that allowed them to cancel the lease we signed for $and we could renew at $for months or that we also had the option to move into a new unit for a lease agreement of $
After careful consideration of our finances and noting that we would lose more money by transferring into a new unit for $with a new deposit and utility fees, we chose to stay in the apartment unit we are currently in and renewing at $for months
Although we are grateful to the computer software's graces and miracle of luck in lowering the monthly rent after a new renewal rate made itself available, we had an absolutely terrible experience with the business and will move out after this new agreement expiresWe wish that the business handled the complaint in a more professional manner and that at the very least acknowledged the validity of our complaint as it was in my grand opinion and proven through the overall facts, that the property manager mislead usHowever, considering we can not directly prove it as it was her words, we would like to lay this complaint to rest and thank the Revdex.com for allowing us the opportunity to be heard by the business
We truly hope that at the very least, this complaint keeps the business from allowing this situations to occur again and handle themselves in a more professional manner
Regards,
*** Duque

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to begin by stating that through out the entire process, *** ***, *** ***, and myself (*** Duque) have been in direct communication and any communication shared between our party and the business speaks for all three of usI'd also like to state that our call logs do not show the business attempting to call us several timesAccording to the businesses account, *** *** is speaking for property manager *** ***, with whom we met and signed the lease agreementThis is also the same individual who has been in contact with us for the better part of the process in finding a resolutionHowever, we do not accept this resolution because *** *** is not being truthful on her accountHad her account been true, we would have not taken part in signing the leaseWhen *** *** brought up the idea of taking over the previous tenant's lease, she referred to it as a "miracle" on several occasions and told us we were very luckyWe found that taking over this lease allowed us the opportunity to save money while staying under budgetThis was the only way to stay under the budget since the renewal would be at the same rate as the current lease and all of us understood the same information*** *** never discussed renewal rates and assured us it would stay the same, otherwise it made no sense to move in, moreover, move in a month early because having to pay that extra month incurred us even more cost than paying a higher rent for months.We had no idea the rate was going up and it made no sense to take over the lease a month earlier than we needed to move in because in essenence, we paid an extra $to save $for monthsAnd the reason we moved in early was because of the saving of $over months exceeded the extra month rent and this equation was done with *** *** present in the lease office aggreeing to the equationWe have also not received word from *** *** after asking for the renewal letterWhen he finally called me back, *** said he was waiting for approval from the Main offices to forward us the new renewal letterHowever, he told us they would send us the new renewal letter the next day as late as 10/12/and we have yet to receive oneAlso, during the phone call to which *** *** called *** *** to discuss the renewal letter I was present in the car while in the middle of heading to a meeting and she was not only unprofessional but DID NOT inform us that a day notice was required if we were not going to renewUp to this day, we have not had any responses via e-mail and no one has answered the phone in The Springs of Estero office. It is important to note that we began contacting *** *** in August about the lease renewal which is set to renew or end on November 18, and it is now OctoberWe have given *** *** ample time to help us resolve the issue and she made us wait up to a month for a renewal letterThat is when we contacted the main offices because the renewal letter she gave us in September did not reflect what she verbally told us the day we inquired for the apartment in JuneDue to all this, there is no way we can give a day heads up for not renewing and much less can we give one if we are not given a renewal letterThis ultimately comes down to our word against *** ***'s and we clearing would have not done this had we known what we know nowWe want to make sure that other college kids are not misrepresented to by the Complex as we wereAdditionally, the business continue's to string us along with the promise of no new rates and we have placed multiple calls and emails asking for them that were promised days agoWe are now running out of time to find somewhere affordable to liveThere is a severe lack in professionalism from the bussiness and in my opinion they have not truly aimed at resolving our situation
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** and I (*** Duque) are not sure what this response from the business means, however we understand that there are no further solutions being offered by the businessI chose to reject the businesses response to our complaint as it has been a prolonged process and for the most part, without a hope for a solutionWe strongly believe that the business did not do their best effort in helping us and this simply becomes a customer service issueHowever, *** and I signed a new lease to which we agree to pay the new heightened rate of approximately $for months and decided that we were not getting anywhere with the businessOn Friday November 11, at around noon, I received a call from *** *** stating that the computer software they use for their business showed new renewal rates that allowed them to cancel the lease we signed for $and we could renew at $for months or that we also had the option to move into a new unit for a lease agreement of $After careful consideration of our finances and noting that we would lose more money by transferring into a new unit for $with a new deposit and utility fees, we chose to stay in the apartment unit we are currently in and renewing at $for monthsAlthough we are grateful to the computer software's graces and miracle of luck in lowering the monthly rent after a new renewal rate made itself available, we had an absolutely terrible experience with the business and will move out after this new agreement expiresWe wish that the business handled the complaint in a more professional manner and that at the very least acknowledged the validity of our complaint as it was in my grand opinion and proven through the overall facts, that the property manager mislead usHowever, considering we can not directly prove it as it was her words, we would like to lay this complaint to rest and thank the Revdex.com for allowing us the opportunity to be heard by the businessWe truly hope that at the very least, this complaint keeps the business from allowing this situations to occur again and handle themselves in a more professional manner
Regards,
*** Duque

In reference to the aforementioned Revdex.com complaint, Continental Properties and Springs at Live Oak apartment community take pride in our product and our service to our residentsWe take each and
every complaint seriously, and pride ourselves in resolving these complaints in a
timely and efficient mannerBelow, I will address this customer’s complaints
1.) We have one resident entrance gate, one visitor entrance gate, and one exit gate to the propertyThese gates are used several hundred times a day, every dayTo say that a gate has never malfunctioned and
needed repair, would be an untruthTo say that the gates NEVER work, would be a second untruthOur former courtesy officer, a State Trooper that did reside on property would attest to the working conditions of
our gates as it was his job to report if he ever noticed a gate malfunction in his nightly report.
2.) Our records indicate that we were not notified of the garage door not working until June 17, The work order was submitted online by the residentWhen we went to the apartment, that same day to fix the door,
we were unable to complete thisWe confirmed with CPS that the electricity had been disconnected for non-payment to that apartment homeThe garage door will not operate unless the electricity is onThe resident then put
another work order in for the garage door on June 30thWe replaced the garage remote on July 3rd,
3.) There was a work order placed by the resident via the resident portal, for cracks in the wallMy maintenance technician notated the work order with, “resident said we can hold off on
repairing itJust wanted to let us know about crack from foundation.” The resident received a copy of this via email.
4.) The only work order that we received for the leak in the garage was on January 6, by the resident via the resident portalThis work order was completed by January 8,
5.) We did receive a call from the resident that she was locked out of her apartment on June 5, at 9:26pmOn call maintenance had to be called to come unlockBecause this was after hours, we do charge $for this service.
Maintenance was not on-site at the time, but did respond
6.) We had several residents call and report that they were trying to use the carwash and someone’s truck was parked underneath itThey had been waiting for the person to come out and honking their horn to try to get the owner’s
attentionWhen we went to get the license plate off the vehicle, we noticed that there was no parking permit in the window, which is required of anyone not parking in visitor parking as per the lease agreementWe ran the plate
number in our computer system to try to find the owner and that plate did not come back as belonging to our residentWe attempted to call our courtesy officer to see if he could tell us who the vehicle belonged toAfter about minutes
of research, our maintenance technician came back and said he thought he knew who it belonged toI called the resident and they said that they hadn’t had a chance to call us but their truck died and they left it there under the carwash because
they had to go to workI told them that the truck was blocking one of the community’s amenities and it had to be movedThe resident said that they could not get here, so I asked if they could call and have it towedThey cursed at me and hung up.
The vehicle was towed by our contracted tow company and hour later.
In conclusion, signs are posted on property stating that improper parking will result in the vehicle being towed at the owner’s expenseThis vehicle was improperly parked, blocking a community amenity that other residents were trying to useWe
offered the resident a chance to have the vehicle moved on their own, to no availIn reference to the security deposit: ALL security deposits are refundable, provided the terms of the lease contract are met and the apartment home is left in good condition.
The status of this security deposit cannot be determined until a final walk is done and the keys are turned InWe will be happy to do the final walkthrough with the resident

[redacted]  1st inquired about a 2/2 on 4/22/15 and received numerous quotes. On June 3rd, [redacted], his daughter [redacted], and her roommate [redacted] Duque visited The Springs at Estero in search for a 2/2 moving in sometime in August. We only had 2 (2/2) available and they...

ranged from $1,762 to $2,076 depending on the move-in date and lease term. I quoted [redacted] and [redacted] $1,851 for 4-104 on a 15th lease. They stated that the rate was too much out of their budget and would not work.  Date      Floorplan             Unit #    Price Quoted      Lease Term04/22/15             2x2         1-211     $1,370   12 mo.04/22/15             2x2         3-211     $1,260   12 mo.04/22/15             2x2         1-202     $1,395   12 mo.04/27/15             2x2         1-211     $1,370   12 mo.04/27/15             2x2         3-111     $1,260   12 mo.04/27/15             2x2         2-104     $1,300   12 mo.04/27/15             2x2         2-104     $1,300   12 mo.04/27/15             2x2         1-208     $1,395   12 mo.05/22/15             2x2         2-108     $1,300   12 mo.05/22/45             2x2         2-210     $1,320   12 mo.05/22/15             2x2         3-211     $1,295   12 mo.05/22/15             2x2         4-211     $1,390   12 mo.05/22/15             2x2         4-111     $1,355   12 mo.11/11/15             2x2         4-111     $1,543   12 mo.11/13/15             2x2         4-111     $1,543   12 mo.11/16/15             2x2         4-111     $1,543   12 mo.11/16/15             2x2         4-111     $1,543   12 mo.06/03/16             2x2         4-104     $1,851   15 mo. At that time, we had a resident looking for someone to take over their current lease and I mentioned it to [redacted] and [redacted]. The current residents lease was $1,355 and expired on 11/22/16. I explained to them that if they took over the current lease, they would have the option to renew anywhere from month to month to 14 months. They asked what we were currently seeing with renewal rates and I explained at the current time we were seeing between $50-$150 on renewals which was still less than the going rate for the 2/2.  On 8/22/16, [redacted] contacted me via email asking about the renewal rate they received at $1,490 on a 13 month lease. She stated that they were under the impression that the rate would not change at time of renewal and they wanted to discuss the option that was verbally explained to them at the time of visit on 6/3/16. I replied to [redacted] email stating “You are correct in stating that the lease amount would not change through the current lease which ends on 11/22/16. I explained to you and [redacted] that you would have the option to renew your lease under the new terms of the renewal letter. Please keep in mind we are not authorized to make verbal agreements with prospects or residents.” We have made several attempts to contact both [redacted] and [redacted] via phone but have been unsuccessful in reaching either party. [redacted] father did reach out to home office on 9/29 and 9/30. After receiving an email from home office on 9/29 at 5:10pm CST, I called [redacted] @6:22 pm EST to answer any questions she had regarding her renewal rate and she asked me if she could call me back. I explained to her I was calling her back after business hours and I would not be available at a later time. I stated, “The best rate and she said it was out of their price range and I recommended that she discuss it with her roommate first. But if they decided not to renew , a 60day notice is required. I again reiterated that me nor any on the staff would ever verbally quote a price. We are all very familiar with our pricing system.”  We have had no communication with [redacted] roommate regarding the renewal options. On September 30th, [redacted] Duque signed her lease renewal picking a 13month lease at $1,490. On 10/9, [redacted] emailed me asking for an extension on their renewal because they have been unsuccessful in finding another place. On 10/10 [redacted] our Leasing Associate replied to her email stating:  We utilize a revenue management software system called YieldStar that helps determine all our pricing for new leases and renewals. The pricing model helps ensure we remain fair and consistent in our pricing practices. We never negotiate rates for new leases or renewals.  We are sorry that they feel the way they do. Unfortunately, if we waiver from our system, that is when we become vulnerable to fair housing violations. Therefore we are unable to adjust the rate as they requested. Please let us know what the next steps should be. We would like to resolve this with the customer. Kind Regards, [redacted]Director of Property ManagementContinental Properties Company, Inc.W134 N8675 Executive ParkwayMenomonee Falls, WI 53051(262) 502-5500 main(262) 623-2565direct(262) 502-5522 fax

This letter is reference to the complaint that was sent in from one of our residents, Breezy Savage.We did have our community fertilized one time this year, and it did have an unpleasant smell for about a week. Unfortunately, this is something we need to do, at least one time a year to keep our...

flower beds on the property healthy.  We did have to shut down our pool twice this year, due to a heavy storm that we had. The storm flooded our pool. This was caused by the construction that is going on next door to us.  We have filed a complaint with the city, because the construction site wasn’t following all the rules and regulations .  This repair did take us about a week to get this repaired.  This pool is open all year round, so on some occasions we do have to shut down some of our amenities.   As with any of our amenities, we as a company can shut them down at any time without notice for repairs and maintenance.  There was only one set of 10 lbs. weights missing from the gym area that was brought to our attention and was ordered to be replaced. As the Property Manager we handle all complaints here in our office, so when Breezy called the home office, she was sent back to my office, in which she refused to talk to me.  We try to extend great customer service to everyone that lives here, and with over around three-hundred people that do live here, it is quite hard to make every one of them happy.  I hope that you can see that this complaint is something that was beyond our control and everything that was mentioned was fixed in a timely matter. Thank you,[redacted]
Community ManagerSprings at Memorial

[redacted]  1st inquired about a 2/2 on 4/22/15 and received numerous quotes. On 
rgb(204, 204, 204);">June 3rd, [redacted], his daughter [redacted], and her roommate [redacted] Duque visited The Springs at Estero in search for a 2/2 moving in sometime in August. We only had 2 (2/2) available and they ranged from $1,762 to $2,076 depending on the move-in date and lease term. I quoted [redacted] and [redacted] $1,851 for 4-104 on a 15th lease. They stated that the rate was too much out of their budget and would not work. 
 
Date      Floorplan             Unit #    Price Quoted      Lease Term
04/22/15             2x2         1-211     $1,370   12 mo.
04/22/15             2x2         3-211     $1,260   12 mo.
04/22/15             2x2         1-202     $1,395   12 mo.
04/27/15             2x2         1-211     $1,370   12 mo.
04/27/15             2x2         3-111     $1,260   12 mo.
04/27/15             2x2         2-104     $1,300   12 mo.
04/27/15             2x2         2-104     $1,300   12 mo.
04/27/15             2x2         1-208     $1,395   12 mo.
05/22/15             2x2         2-108     $1,300   12 mo.
05/22/45             2x2         2-210     $1,320   12 mo.
05/22/15             2x2         3-211     $1,295   12 mo.
05/22/15             2x2         4-211     $1,390   12 mo.
05/22/15             2x2         4-111     $1,355   12 mo.
11/11/15             2x2         4-111     $1,543   12 mo.
11/13/15             2x2         4-111     $1,543   12 mo.
11/16/15             2x2         4-111     $1,543   12 mo.
11/16/15             2x2         4-111     $1,543   12 mo.
06/03/16             2x2         4-104     $1,851   15 mo.
 
At that time, we had a resident looking for someone to take over their current lease and I mentioned it to [redacted] and [redacted]. The current residents lease was $1,355 and expired on 11/22/16. I explained to them that if they took over the current lease, they would have the option to renew anywhere from month to month to 14 months. They asked what we were currently seeing with renewal rates and I explained at the current time we were seeing between $50-$150 on renewals which was still less than the going rate for the 2/2.  On 8/22/16, [redacted] contacted me via email asking about the renewal rate they received at $1,490 on a 13 month lease. She stated that they were under the impression that the rate would not change at time of renewal and they wanted to discuss the option that was verbally explained to them at the time of visit on 6/3/16. I replied to [redacted] email stating “You are correct in stating that the lease amount would not change through the current lease which ends on 11/22/16. I explained to you and [redacted] that you would have the option to renew your lease under the new terms of the renewal letter. Please keep in mind we are not authorized to make verbal agreements with prospects or residents.”
 
We have made several attempts to contact both [redacted] and [redacted] via phone but have been unsuccessful in reaching either party. [redacted] father did reach out to home office on 9/29 and 9/30. After receiving an email from home office on 9/29 at 5:10pm CST, I called [redacted] @6:22 pm EST to answer any questions she had regarding her renewal rate and she asked me if she could call me back. I explained to her I was calling her back after business hours and I would not be available at a later time. I stated, “The best rate and she said it was out of their price range and I recommended that she discuss it with her roommate first. But if they decided not to renew , a 60day notice is required. I again reiterated that me nor any on the staff would ever verbally quote a price. We are all very familiar with our pricing system.” 
 
We have had no communication with [redacted] roommate regarding the renewal options. On September 30th, [redacted] Duque signed her lease renewal picking a 13month lease at $1,490. On 10/9, [redacted] emailed me asking for an extension on their renewal because they have been unsuccessful in finding another place. On 10/10 [redacted] our Leasing Associate replied to her email stating: 
 
We utilize a revenue management software system called YieldStar that helps determine all our pricing for new leases and renewals. The pricing model helps ensure we remain fair and consistent in our pricing practices. We never negotiate rates for new leases or renewals. 
 
We are sorry that they feel the way they do. Unfortunately, if we waiver from our system, that is when we become vulnerable to fair housing violations. Therefore we are unable to adjust the rate as they requested.
 
Please let us know what the next steps should be. We would like to resolve this with the customer.
 
Kind Regards,
 
[redacted]Director of Property Management
Continental Properties Company, Inc.W134 N8675 Executive ParkwayMenomonee Falls, WI 53051(262) 502-5500 main
(262) 623-2565direct
(262) 502-5522 fax

[redacted] the property’s maintenance supervisor replaced the screen correctly. He also put a different oven door on that already had the trim on so she would be taken care without furthering the delay. He also apologized for the frustration and inconvenience. I reached out to...

[redacted] [redacted] and found out that her frustration involved both [redacted] and [redacted] on two separate days.  She was very sweet and loves her apartment. She was very disappointed in the work as she called  the patch work "ghetto quality."She was also upset as she asked both [redacted] and [redacted] to wear booties as their shoes were filthy. [redacted] kept talking about where he works is a better property and his property has granite counters, etc... She said she didn’t care about another property she wanted her apt taken care of. He ripped off the trim and said that nobody will notice, patched her patio screen poorly instead of replacing it, and broke the light fixture and said "do you have something to clean this up?"Her frustration escalated with [redacted] the next day. Although [redacted] could not find any booties he did oblige by taking his shoes off. However, he could not seem to fix the screen and said it was 
going to take 2-3 hours to repair.
 
Ms. [redacted] had to call the office to ask where he went as he never returned. When [redacted] returned Ms. [redacted] had to leave so she asked if he could come back tomorrow since he needed 2-3 hours. He said yes but told [redacted] he was denied to do the work and didn’t state anything about returning the next day. [redacted] had cancelled the work order based on [redacted]'s information and called Ms. [redacted] to reschedule which infuriated her as she was told one thing and [redacted] was told another on top of the poor maintenance quality from the two techs.
 
This morning she told me that she was very happy with the replaced door so quickly and going back today to do a follow up. She also appreciated my contacting her and is very happy otherwise. I gave her my email if she needed to further reach out after hours for anything.
 
[redacted]
Property Manager
Springs at Bloomingdale

I received a letter in regards to the attached complaint.  We have contacted all of our residents via letter & e-mail in regards to our towing policies several times. We also have a sign posted at our front gate that clearly states vehicles without a resident permit are subject to...

towing.  We have Bexar towing come through almost nightly to tow any vehicles without a valid permit.  The tow company usually has anywhere from 2-3 tow trucks in our area at a given time, depending on the demand for our area.  That evening 3 vehicles were towed from property.  There is not a way for us to know what vehicles our residents guests are driving.  If you need any further information please let me know.  I can also send you e-mails from the tow company if you’d like showing the vehicles that were towed on that evening. [redacted]
Property ManagerSprings at Bandera210-695-4442 office210-695-4453 faxwww.springsatbandera.com

American Standard was one of several companies that my engineer recommended. I called them and they allowed me to visit a job site they were currently repairing. I grew up in Texas and therefore know more than I probably should about home foundation repair. I chose American Standard not only because of the meticulous work ethic I witnessed, but because they're an EXPANDING company. The piers I purchased carry a lifetime warranty--a warranty that is only good if the company is in business. I'm extremely happy with the way my repair turned out. I have peace of mind with the warranty. The fact that they asked me several times to write this review means to me that my opinion matters to them. Thank you guys!

I have attached the email communication between [redacted] and myself ([redacted], Property Manager), as she is the only one that has emailed or called regarding the lease and renewal. I spoke to [redacted] for the 1st time on October 19th regarding their new renewal letter. I have highlighted the email from [redacted] requesting to take over the lease agreement on July 1st. Renewals rates are sent out 90 days prior to lease expiration and the offers expire every 14 days. One roommate, [redacted] Duque, signed the renewal twice as it needed both signatures to be in effect. The resident received the same renewal increase as everyone else with the same floorplan. As of 10/31/2016, both residents signed a renewal for a 13 month lease. Below are the emails between [redacted] and myself. The residents emails are in red.   From: [redacted] [mailto:[email protected]] Sent: Sunday, October 09, 2016 10:05 PMTo: [redacted] <t[redacted]@cproperties.com>Subject: Lease Renewal Extension Mrs. [redacted] Duque and myself would like to ask if it is possible to get an extension on the lease renewal. We haven't been able to find a new place to rent and need an extension on the renewal in case we can not find another home.  Thank you, [redacted]8/22/2016 @10:09 pm Unfortunately, I will not be back in the office until Monday, August 29th but I can schedule a time for you to meet with [redacted] who is the Assistant Property Manager. When we met in June, we had one 2/2 available which was going for $1,851 a month on a 15 month lease. In receiving word from a current resident that was looking to get out of her lease, I informed you of her “current” lease with her “current” rental amount. I also informed you, that you would have an option to renew the lease at the end of the lease agreement with options from Month to Month all the way to a 15 month renewal. I would not have been able to quote you on a renewal increase or not, because we do not get the new renewal rates for residents until they are approved.  Please let me know if you would like to meet with [redacted] tomorrow or we can schedule a time next Monday to discuss your renewal. [redacted] From: [redacted] [mailto:[email protected]] Sent: Monday, August 22, 2016 9:33 PMTo: [redacted] <t[redacted]@cproperties.com>Cc: [email protected]; [email protected]...⇄ Lease Renewal Mrs. [redacted], We would like to schedule an appointment to meet with you tomorrow if it is possible because we are taken aback by the new information. We would not have taken the lease a month earlier if the rates were to change after November. It was our understanding that because we were taking over the previous tenants lease, the renewal of the lease would not change the cost per month. We were warned and excited to note that by taking over the previous tenants lease we would benefit. If not, the money we calculated saving by taking over the lease is now a $1,000 lost plus the $150 increase per month.  This is from taking the lease a month over our actual move in date and paying rent we did not even use. Also, when we initially met and discussed, our budget limit was $1,300 and $1,400 was our cap. This is why we understood you offered the previous tenants lease as it would only fall to $1,350 with the knowledge that the renewal would not increase. We understand that you may not be authorized to make verbal agreements with clients, however, [redacted], my Father, and I only agreed to rush and pay additional costs in order to take over the lease based on your word.  We now must find common ground in how we are to proceed because our budget is now being blown out.  Thank you for your time, [redacted] Duque[redacted]-----Original Message-----From: [redacted] <t[redacted]@cproperties.com>To: [redacted] <[email protected]>Cc: Estero - Office Email <[email protected]>Sent: Mon, Aug 22, 2016 8:44 pmSubject: RE: Lease RenewalHi [redacted], You are correct in stating that the lease amount would not change through the current lease which ends on 11/22/16. I explained to you and [redacted] that you would have the option to renew your lease under the new terms of the renewal letter. Please keep in mind we are not authorized to make verbal agreements with prospects or residents. Feel free to contact me with any further questions you may have. [redacted] From: [redacted] [mailto:[email protected]] Sent: Monday, August 22, 2016 8:22 PMTo: [redacted] <t[redacted]@cproperties.com>Subject: Lease Renewal Mrs. [redacted], Me, [redacted], and my Father all looked at the lease renewal email that was sent out and we found that the renewal was $1490/month, however we understood that in taking over the previous tenants lease, the renewal would remain the same amount of $1355/month.  Please contact any of us so that we can renew our lease under the terms verbally agreed upon when we inquired about the property.  Thanks, [redacted]704-900-4498 [redacted] Duque954-849-8019 [redacted]704-996-7485 -----Original Message-----From: [redacted] <t[redacted]@cproperties.com>To: [redacted] <[email protected]>Cc: Estero - Office Email <[email protected]>Sent: Fri, Jun 24, 2016 9:15 amSubject: RE: Guarantor Pre-Leasing Application Request NotificationGood Morning [redacted],I will notify the current resident and let her know that you guys will assume responsibility as of the 1st of July. I need a few items from you to approve your application. If you have sent these items please disregard. I need:·         Copy of DL ( applicants and guarantors) it shows better if you take a picture with your cell phone and email them over·         Proof of Income from guarantor( last year’s taxes, most recent 2 paychecks, offer letter, or proof of investments ) guarantor must make 6X the monthly rental amount·         Proof of residency (copy of mortgage statement, deed, or copy of property taxes) Once you are approved, you will to supply us with( I will then provide you with your physical address and contact numbers for utilities and renters insurance contact:·         FPL account number·         Renters Insurance I will be out of town until Monday and I will check my email throughout the weekend. If you have any questions, please feel free to reach out the office. Everyone is familiar with your application and can assist you. Have a great weekend,[redacted] From: [redacted] [mailto:[email protected]] Sent: Thursday, June 23, 2016 4:38 PMTo: [redacted] <t[redacted]@cproperties.com>Subject: Re: Guarantor Pre-Leasing Application Request Notification [redacted], I left a message at the office, but me and [redacted] would like to take over the lease July 1st and are both able to come there on that day if we would be able to do a walk through and get everything else taken care of that day. Let me know if that works! Thanks,[redacted]704-900-4498On Jun 22, 2016, at 12:18 PM, [redacted] <t[redacted]@cproperties.com> wrote:Thank you! I’ve updated the name and email address. From: [redacted] [mailto:[email protected]] Sent: Wednesday, June 22, 2016 11:02 AMTo: [redacted] <t[redacted]@cproperties.com>Subject: Re: Guarantor Pre-Leasing Application Request Notification Good morning [redacted], This is [redacted], one of our guarantors received this email and has filled out their form, but the other guarantor listed below did not because the email was spelled wrong. The correct email is: [redacted]This is with a Q instead of a G. [redacted]'s last name is also spelled the same way.  If you could update this information and have the email resent that would be great!  Thanks![redacted][email protected] Message-----From: [redacted] <t[redacted]@cproperties.com>To: tlwalker09 <[email protected]>Sent: Sat, Jun 18, 2016 2:56 pmSubject: FW: Guarantor Pre-Leasing Application Request Notification  From: [email protected] [mailto:do-not-reply@blue...⇄ June 18, 2016 2:53 PMTo: Estero - Office Email <[email protected]>Subject: Guarantor Pre-Leasing Application Request Notification This is an automated message. Please do not respond to this e-mail.[redacted]:This message is to confirm that the following request for Guarantor Pre-Leasing Application was sent:Guarantor Name: Marco DugueE-mail: [email protected] Names:[redacted] DugueYou will be notified again when the party shown above has completed the electronic application form.Thank you,Blue Moon Software  From: Kristen Beckwith Sent: Monday, October 24, 2016 2:31 PMTo: [redacted] <[email protected]>Cc: Whitney Last <[email protected]>; [redacted] <t[redacted]@cproperties.com>Subject: RE: Revdex.com - [redacted] Duque Here is the response letter from the Revdex.com. Kristen BeckwithMultifamily Operations CoordinatorContinental Properties Company, Inc.W134 N8675 Executive ParkwayMenomonee Falls, WI 53051262.532.9445   Continental has been certified by The Good Jobs as a great place to work! Click on the image below to learn more… www.cproperties.comwww.springsapartments.com  From: [redacted] Sent...⇄ October 18, 2016 1:50 PMTo: [email protected]: Kristen Beckwith <[email protected]>; Whitney Last <[email protected]>; [redacted] <t[redacted]@cproperties.com>Subject: FW: Revdex.com - [redacted] DuqueImportance: High Hello, Below is the response from our Property Manager, [redacted], in response to the attached complaint: [redacted]  1st inquired about a 2/2 on 4/22/15 and received numerous quotes. On June 3rd, [redacted], his daughter [redacted], and her roommate [redacted] Duque visited The Springs at Estero in search for a 2/2 moving in sometime in August. We only had 2 (2/2) available and they ranged from $1,762 to $2,076 depending on the move-in date and lease term. I quoted [redacted] and [redacted] $1,851 for 4-104 on a 15th lease. They stated that the rate was too much out of their budget and would not work.  Date      Floorplan             Unit #    Price Quoted      Lease Term04/22/15             2x2         1-211     $1,370   12 mo.04/22/15             2x2         3-211     $1,260   12 mo.04/22/15             2x2         1-202     $1,395   12 mo.04/27/15             2x2         1-211     $1,370   12 mo.04/27/15             2x2         3-111     $1,260   12 mo.04/27/15             2x2         2-104     $1,300   12 mo.04/27/15             2x2         2-104     $1,300   12 mo.04/27/15             2x2         1-208     $1,395   12 mo.05/22/15             2x2         2-108     $1,300   12 mo.05/22/45             2x2         2-210     $1,320   12 mo.05/22/15             2x2         3-211     $1,295   12 mo.05/22/15             2x2         4-211     $1,390   12 mo.05/22/15             2x2         4-111     $1,355   12 mo.11/11/15             2x2         4-111     $1,543   12 mo.11/13/15             2x2         4-111     $1,543   12 mo.11/16/15             2x2         4-111     $1,543   12 mo.11/16/15             2x2         4-111     $1,543   12 mo.06/03/16             2x2         4-104     $1,851   15 mo.  At that time, we had a resident looking for someone to take over their current lease and I mentioned it to [redacted] and [redacted]. The current residents lease was $1,355 and expired on 11/22/16. I explained to them that if they took over the current lease, they would have the option to renew anywhere from month to month to 14 months. They asked what we were currently seeing with renewal rates and I explained at the current time we were seeing between $50-$150 on renewals which was still less than the going rate for the 2/2.  On 8/22/16, [redacted] contacted me via email asking about the renewal rate they received at $1,490 on a 13 month lease. She stated that they were under the impression that the rate would not change at time of renewal and they wanted to discuss the option that was verbally explained to them at the time of visit on 6/3/16. I replied to [redacted] email stating “You are correct in stating that the lease amount would not change through the current lease which ends on 11/22/16. I explained to you and [redacted] that you would have the option to renew your lease under the new terms of the renewal letter. Please keep in mind we are not authorized to make verbal agreements with prospects or residents.” We have made several attempts to contact both [redacted] and [redacted] via phone but have been unsuccessful in reaching either party. [redacted] father did reach out to home office on 9/29 and 9/30. After receiving an email from home office on 9/29 at 5:10pm CST, I called [redacted] @6:22 pm EST to answer any questions she had regarding her renewal rate and she asked me if she could call me back. I explained to her I was calling her back after business hours and I would not be available at a later time. I stated, “The best rate and she said it was out of their price range and I recommended that she discuss it with her roommate first. But if they decided not to renew , a 60day notice is required. I again reiterated that me nor any on the staff would ever verbally quote a price. We are all very familiar with our pricing system.” We have had no communication with [redacted] roommate regarding the renewal options. On September 30th, [redacted] Duque signed her lease renewal picking a 13month lease at $1,490. On 10/9, [redacted] emailed me asking for an extension on their renewal because they have been unsuccessful in finding another place. On 10/10 [redacted] our Leasing Associate replied to her email stating:  We utilize a revenue management software system called YieldStar that helps determine all our pricing for new leases and renewals. The pricing model helps ensure we remain fair and consistent in our pricing practices. We never negotiate rates for new leases or renewals. We are sorry that they feel the way they do. Unfortunately, if we waiver from our system, that is when we become vulnerable to fair housing violations. Therefore we are unable to adjust the rate as they requested.  Please let us know what the next steps should be. We would like to resolve this with the customer. Kind Regards, [redacted]Director of Property ManagementContinental Properties Company, Inc.W134 N8675 Executive ParkwayMenomonee Falls, WI 53051(262) 502-5500 main(262) 623-2565direct(262) 502-5522 fax Continental has been certified by The Good Jobs as a great place to work! Click on the image below to learn more…www.cproperties.comwww.springsapartments.com

Review: I have lived at the Springs at Live Oak for over two years. It has been a completely disastrous experience. It is obvious that there have been other individuals with terrible experiences as well. Due to the lack of competence from staff and corporate to fix necessary items at this complex. First of all the gates have NEVER worked which I feel is a safety concern. My garage door did not work properly for two months - another safety concern. There are cracks in the walls, which I have asked them to repair, they told me it would be 'too much work.' There was a leak in the ceiling above my laundry/garage - it took over 6 months to repair. I have been locked out of my apartment thanks to maintenance, and had to wait two hours until emergency maintenance could unlock it because he was watching the Spurs game, then they wanted to charge me $50. I have two small children that live with me and their lack of care and knowledge is disgusting. I have tried to talk to management, but with the numerous changes in management, they are never at the office, and they are always changing their business hours. I drive two vehicles, my truck died at the carwash that they have at the complex and I had an appointment I had to get to at work - I tried calling the office to let them know that the situation and that I would be back in a few hours or I could call my insurance company to tow it out of the way. Needless to say they call me back an hour later and relay to me that I must move it within 30min or they would tow it after I let them know I was across town and at an appointment. I work for a large national developer. I leave work as soon as I am finished with my clients, it's an hour later, and drive straight there. I call them on the way there to see if they had already towed my truck , they put me on hold for 30MIN - I'm still on hold by the time I get back to the complex!! They have already towed my vehicle. They were extremely rude at the office when I asked for the tow company information. It cost me $350 to get my vehicle. This company is extremely unprofessional on how they conduct business, I would be embarrassed to run a company like this. I have been in real estate for over 5 years and I have never had this much trouble with any company. It's a shame that people choose to call this complex their home and in turn, receive treatment like this.Desired Settlement: I would like $350 refund for the towing charge of my vehicle.

I would also like for my lease to end early, at the end of this month and I would like my security deposit back of $1600. What I am asking for is minimal compared to what I have had to deal with, with this company.

Business

Response:

In reference to the aforementioned Revdex.com complaint, Continental Properties and Springs at Live Oak apartment community take pride in our product and our service to our residents. We take each and

Review: I requested maintenance to come to my unit to repair the screen on the lanai, which had previously been botched by another maintenance worker. When the maintenance worker arrived I was in the shower and told him to come back in an hour. He came back, once in he went to the lanai to repair the screen. after 30 min he stated that he needed scissors to trim the screen and he would be back. After 30 minutes he had not returned. I called the office and the maintenance supervisor answered and said that 2 men were supposed to be putting up the screen and he would go find them because he thought they were already here. Meanwhile I am in law school and have class in the next 20 minutes. Eventually the maintenance worker shows back up no scissors then proceeds to tell me it would be another hour before he is finished just as he is saying this another maintenance worker shows up.. At this point I am down to 15 minutes before my class starts, I tell them they have 15 minutes then they have to go because I have class and they can return on the next day to finish.

The next day, 9/11/14 I wake up to my service request being cancelled. I resubmit it then the maintenance supervisor calls, who I learn from speaking with him is an it. This is what I base my conclusion on. The maintenance workers lied to him stating that I would not let them complete the work and I through them out, in addition, he said that he didn't recall saying that 2 men should have been here putting up the screen on the lanai. I am listening to this like where would have I gotten this from, I have other things on my plate to be considered with other than the itic ramblings of the maintenance men. The next thing he does is put my maintenance requests on hold to repair the oven which is rickety and was further damaged by a previous maintenance man when he broke off a piece of molding on the stock which now has even more dangerous sharp edges. However, he wants to take the word of the inept maintenance worker who came up missing then lied about me telling him that he could come back on the next day. In addition, he said that I did not need to be in the apartment for him to complete the repair, on the original request it shows that I have to be there to let them in. Mainly I have a 15 year old daughter and I am not that cavalier about letting strange men into my apartment with my child, this was a concept that he did not understand. Thus, this is why he is an it.

Next I contacted Continental Properties to inform them of what is going on, apparently this is not the first issue that has arisen with maintenance at the :Springs at Bloomingdale. I have not received a response as of yet from [redacted]Desired Settlement: I want the oven repaired and an apology from both the maintenance worker who lied and the maintenance supervisor for his continued perpetuation of this itic behavior.

Business

Response:

[redacted] the property’s maintenance supervisor replaced the screen correctly. He also put a different oven door on that already had the trim on so she would be taken care without furthering the delay. He also apologized for the frustration and inconvenience. I reached out to [redacted] and found out that her frustration involved both [redacted] and [redacted] on two separate days. She was very sweet and loves her apartment. She was very disappointed in the work as she called the patch work "ghetto quality."She was also upset as she asked both [redacted] and [redacted] to wear booties as their shoes were filthy. [redacted] kept talking about where he works is a better property and his property has granite counters, etc... She said she didn’t care about another property she wanted her apt taken care of. He ripped off the trim and said that nobody will notice, patched her patio screen poorly instead of replacing it, and broke the light fixture and said "do you have something to clean this up?"Her frustration escalated with [redacted] the next day. Although [redacted] could not find any booties he did oblige by taking his shoes off. However, he could not seem to fix the screen and said it was