Attached is a copy of all correspondence with Mr [redacted] .He wrote on 08/03/at 9:08:37pmHiI purchased the Enhanced listing on 8-2-Because my credit card expires in months I was charged a $dollar depositThe website stated the listing agreement would be updated to reflect the addition of the $dollar deposit I paid and the updated agreement would be available for me to printCan you please send me the updated listing agreement so I can sign and return? I can't find it anywhere in the client areaThanks [redacted] ***We wrote back on 08/04/at 07:42:21amClause last paragraph.Customer ServiceAs you can see it was not clear to us that he needed a copy but instead an updated copyI said Clause last paragraph implying that it was already updated which it was What was not clear to me was that he could not find the agreement at all I thought he found the agreement but not the update There is nothing in his message making that clear to us We were mobile on an android phone when we responded with the Clause response so we later thought perhaps we did not read his whole question but even now in reading it there is nothing in his message making it clear that he could not find the agreement at all; just that he could not find the updated agreement Our point was that what he referred to as the update was already in Clause In fact it did not need to be updated at allIt was always in Clause This was why we told him in our response that he refers to as lengthy that he saw the agreement with the deposit language before we ran the charge on his card and that was true.As to his calls and being disconnected times, he spoke with us twice never expressing by phone or email about hang upsHe called once about price matching because we ran a sale for $off after he listed and our CSR spoke to him 8/4/on that topic We then called him a second time on 8/4/and spoke to him at workHe said he was going into a meeting and we said please read our response and then call us back to discussHe never called back If he continues to deny that we called him and he called us (and reached us) we can contact our phone carrier for phone records if need be.He also claimed to have called his credit card company both on the phone and in writing to us 08/04/at 3:55:57pm Thank you for the partial refundI respectfully ask that you please refund the remaining $dollars billed to my credit cardI can then report to my creditor that this dispute has been resolved and that they need not contact you for the remaining amount due- [redacted] We wrote back 08/04/at 3:58:19pm.There is no grounds for the remaining $We are compliant with merchant services guidelines and made you aware of the policy before checkoutIf you have to have them contact us that is ok but we have followed the rulesCustomer ServiceHis creditor never contacted us because we believe they told him we had followed the rules and he was not entitled to a refund so instead he complained to the Revdex.com instead?He wrote Revdex.com that 08/04/"referring me to Claus(e) of the last paragraph" was a "response (that) was most offensive" This lends credence to the client's dramatic complaint to the Revdex.com What was "most offensive" about that response? Perhaps to him it was incomplete or scant but not rude or disrespectful such that we offended him That is an example of his reaction to a short response and then when we offered a detailed response he wrote you that "Continental crafted a lengthy email in response" Short was rude and long was not acceptable eitherIt makes us ask the question, what aside from refunding Mr [redacted] $could we have said that was an acceptable response? [redacted]
I am a forsalebyowner client and purchase the package to include listing my home on MLS for approx $or more dollarsUnknowingly, Doing that made me a client of this company which has been a terrible experienceI am not a realtor but a home ownerI sold my home quickly but did not get one call from any MLS potential buyersThis company has been worse than the IRS demanding forms and questions through a low functioning web site and over pages of papers that must be printed and faxed in addition to the other 15- several page online docs requiring many many details snd signaturesThey then questioned every single thing I submitted as if not trustingMeaning they asked for even more than just what is on their formsFor example, they insisted on plats and deeds and tax records etc then also appraisals to verify SF measurements and so on, because they didn't trust my answers I guess? They literally act like police in that they threaten fines and so on if you don't cooperateI asked to be let off but then they won't do that either!! Apparently, I likely true in their pages and pages of fine print I agreed to their harassment and to answer their tedious questions while they take my money, time, energy and patience!! They are not very friendly if you call nor very available and then they are not very helpfulIt took weeks to get through their demanding paper work and considering I AM THE CUSTOMER.....This just baffles meI want anyone who is for sale by owner to know that You really don't need these peopleYou will pay for being harassedIn addition to the daily emails (they claim weekly but I can prove its daily because some are 'reminders' about your account, or emails that they have messaged you in your account so please look, with more ...harassing questions but most are ADVERTISMENTS about their products
Mr [redacted] did not as he says "state in plain English" that he needed to see the listing agreementHe said he needed to see the revised agreementMy response was to point him to the revisions which were already in the agreementHis question was ambiguous and my response was and appropriate for the question he posed Then he wrote the Revdex.com stating "Whether or not I was calling the listing agreement by its correct name does not change the fact that I needed and requested a copy to sign and return." Except that is our whole pointYes it does change the fact because he was not asking for an agreement to signHe asked for a revised agreement Our response to point out the revision was appropriate because it fit his question and it was already in the agreement.Additionally we wrote him "Clause of the last paragraph" as a response to where the revision could be found He wrote the Revdex.com "As this response was most offensive" Would the typical person find a reference to a clause in an agreement not just "offensive" but in Mr [redacted] words "most offensive?" How could anyone possibly consider the words "Clause last paragraph "most offensive" The reaction by Mr [redacted] is so out of proportion of what is a reasonable response to correspondenceThere was no arrogance, sarcasm or profanityJust a paragraph reference.Additionally, Mr [redacted] was untruthful to the Revdex.comHe spoke with us twice after he called yet he told the Revdex.com his calls went unanswered As I stated previously, phone records will show the two phone calls and they both addressed this issue When you couple this lack of veracity with Mr [redacted] non-sequitur reaction to a cited text reference to a clause in the listing agreement, it should be clear to the arbitrator that Mr [redacted] is just trying to take advantage of this situation and manipulate the factsMr [redacted] agreed to the cancellation policy at checkout and we have done nothing but follow the terms presented to him
Attached is a copy of all correspondence with Mr [redacted] .He wrote on 08/03/at 9:08:37pmHiI purchased the Enhanced listing on 8-2-Because my credit card expires in months I was charged a $dollar depositThe website stated the listing agreement would be updated to reflect the addition of the $dollar deposit I paid and the updated agreement would be available for me to printCan you please send me the updated listing agreement so I can sign and return? I can't find it anywhere in the client areaThanks [redacted] ***We wrote back on 08/04/at 07:42:21amClause last paragraph.Customer ServiceAs you can see it was not clear to us that he needed a copy but instead an updated copyI said Clause last paragraph implying that it was already updated which it was What was not clear to me was that he could not find the agreement at all I thought he found the agreement but not the update There is nothing in his message making that clear to us We were mobile on an android phone when we responded with the Clause response so we later thought perhaps we did not read his whole question but even now in reading it there is nothing in his message making it clear that he could not find the agreement at all; just that he could not find the updated agreement Our point was that what he referred to as the update was already in Clause In fact it did not need to be updated at allIt was always in Clause This was why we told him in our response that he refers to as lengthy that he saw the agreement with the deposit language before we ran the charge on his card and that was true.As to his calls and being disconnected times, he spoke with us twice never expressing by phone or email about hang upsHe called once about price matching because we ran a sale for $off after he listed and our CSR spoke to him 8/4/on that topic We then called him a second time on 8/4/and spoke to him at workHe said he was going into a meeting and we said please read our response and then call us back to discussHe never called back If he continues to deny that we called him and he called us (and reached us) we can contact our phone carrier for phone records if need be.He also claimed to have called his credit card company both on the phone and in writing to us 08/04/at 3:55:57pm Thank you for the partial refundI respectfully ask that you please refund the remaining $dollars billed to my credit cardI can then report to my creditor that this dispute has been resolved and that they need not contact you for the remaining amount due- [redacted] We wrote back 08/04/at 3:58:19pm.There is no grounds for the remaining $We are compliant with merchant services guidelines and made you aware of the policy before checkoutIf you have to have them contact us that is ok but we have followed the rulesCustomer ServiceHis creditor never contacted us because we believe they told him we had followed the rules and he was not entitled to a refund so instead he complained to the Revdex.com instead?He wrote Revdex.com that 08/04/"referring me to Claus(e) of the last paragraph" was a "response (that) was most offensive" This lends credence to the client's dramatic complaint to the Revdex.com What was "most offensive" about that response? Perhaps to him it was incomplete or scant but not rude or disrespectful such that we offended him That is an example of his reaction to a short response and then when we offered a detailed response he wrote you that "Continental crafted a lengthy email in response" Short was rude and long was not acceptable eitherIt makes us ask the question, what aside from refunding Mr [redacted] $could we have said that was an acceptable response? [redacted]
I am a forsalebyowner client and purchase the package to include listing my home on MLS for approx $or more dollarsUnknowingly, Doing that made me a client of this company which has been a terrible experienceI am not a realtor but a home ownerI sold my home quickly but did not get one call from any MLS potential buyersThis company has been worse than the IRS demanding forms and questions through a low functioning web site and over pages of papers that must be printed and faxed in addition to the other 15- several page online docs requiring many many details snd signaturesThey then questioned every single thing I submitted as if not trustingMeaning they asked for even more than just what is on their formsFor example, they insisted on plats and deeds and tax records etc then also appraisals to verify SF measurements and so on, because they didn't trust my answers I guess? They literally act like police in that they threaten fines and so on if you don't cooperateI asked to be let off but then they won't do that either!! Apparently, I likely true in their pages and pages of fine print I agreed to their harassment and to answer their tedious questions while they take my money, time, energy and patience!! They are not very friendly if you call nor very available and then they are not very helpfulIt took weeks to get through their demanding paper work and considering I AM THE CUSTOMER.....This just baffles meI want anyone who is for sale by owner to know that You really don't need these peopleYou will pay for being harassedIn addition to the daily emails (they claim weekly but I can prove its daily because some are 'reminders' about your account, or emails that they have messaged you in your account so please look, with more ...harassing questions but most are ADVERTISMENTS about their products
Mr [redacted] did not as he says "state in plain English" that he needed to see the listing agreementHe said he needed to see the revised agreementMy response was to point him to the revisions which were already in the agreementHis question was ambiguous and my response was and appropriate for the question he posed Then he wrote the Revdex.com stating "Whether or not I was calling the listing agreement by its correct name does not change the fact that I needed and requested a copy to sign and return." Except that is our whole pointYes it does change the fact because he was not asking for an agreement to signHe asked for a revised agreement Our response to point out the revision was appropriate because it fit his question and it was already in the agreement.Additionally we wrote him "Clause of the last paragraph" as a response to where the revision could be found He wrote the Revdex.com "As this response was most offensive" Would the typical person find a reference to a clause in an agreement not just "offensive" but in Mr [redacted] words "most offensive?" How could anyone possibly consider the words "Clause last paragraph "most offensive" The reaction by Mr [redacted] is so out of proportion of what is a reasonable response to correspondenceThere was no arrogance, sarcasm or profanityJust a paragraph reference.Additionally, Mr [redacted] was untruthful to the Revdex.comHe spoke with us twice after he called yet he told the Revdex.com his calls went unanswered As I stated previously, phone records will show the two phone calls and they both addressed this issue When you couple this lack of veracity with Mr [redacted] non-sequitur reaction to a cited text reference to a clause in the listing agreement, it should be clear to the arbitrator that Mr [redacted] is just trying to take advantage of this situation and manipulate the factsMr [redacted] agreed to the cancellation policy at checkout and we have done nothing but follow the terms presented to him