Continental Services Heating & Air Conditioning

From: Frank J [redacted] < [redacted] >Date: Tue, Mar 10, at 7:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] >We are listed as a [redacted] contractorOn my contract it clearly states that the rebate is up to that amount not that exact amountWe submitted the paperwork to [redacted] usually it will get adjustedBut in his case it was declined( I don't pay the rebates I just submit the paper work)Continental Services

February 28, ** [redacted] : To address the complaint from ** [redacted] When Continental Services has been out to the home to address the home owners concerns, we have contacted Technical Support with [redacted] and have gone through all readings and statistics and the system has performed above and beyond what the factory specs call forWe have advised the homeowner on multiple occasions to have a blower door test preformed to show where improvements to the home can be madeAlthough they are living in the home and had been staying in the home, before the U and O was issued, to this day the home still appears to be under constructionOn one occasion, the customer complained the system was locking out and not functioningWe went under the home to check all reasons why the system was locking out and found the floors had never been insulatedWhen we advised the customer of this, she had not realized that insulation was not completeThere were also exterior doors where the locks had not been installed and air was coming throughWe advised the home owner then that locks not being in the doors was equaled to having a window open The customer was also advised on numerous occasions not to run the system during construction, due to the fact that debris could and probably would get in the system and that would void the warranty through [redacted] Along with operating the system with the house incomplete could drive the loop temperatures down and cause the lock out of the system, which she has experienced To address what occurred, on January 22, A circuit board had previously been ordered ,on January 19, 2014, as suggested by the [redacted] Techical Support TeamThe owner of Continental Services was out of town, our primary technician had been in a serious car accident, to date is still out and in therapy, therefore, we sent one of our installers out to install the circuit boardAlthough it did lock out approximately an hour after the installation of the circuit board, the installer went back to the home and jumped out the low pressure switch, which appeared to be bad, to try to get the customer some heatThis was to be a temporary fix since the owner nor the primary technician were available