Move date 7-20- I sent over claim form via email 7-25- On 8-15-I spoke with [redacted] regarding repairs Repairman [redacted] f sent out to inspect and repair Customer unhappy with him [redacted] was going to repair door with a bumper from home Depot She insisted it had to be [redacted] We special ordered the part This delayed her repairs Once we received part [redacted] went back out to repair door on 9-9- He confirmed door was working and she agreed The frame was not damaged by our movers and was not ever mentioned when he was there The scratch on the lower bed panel -sending some one out to try to fill it First repair was unsuccessfulRegarding the night stand, this wasn't repaired due to a missing piece of hardware During the move the hardware fell off That will be paid out with claim It was obviously loose to start with Concrete step Photos were taken and there are noted chips Many of them were done previously (old), I have contacted repair people (See attached) [redacted] at Sunrise I told the [redacted] it is not our responsibility to replace the step but we will pay out only a percentage due to previous damage.lChipped leaf on table was lost by [redacted] so chip on table cannot be fixed Another repairman will look at this On 9-15-I received a call from Ivy with [redacted] BankThe [redacted] are contesting credit card payment for move (see bill of lading regarding claims)I then called the [redacted] and told them if credit card is contested we cannot do a payout (step and night stand) We have sent out a repairman twice and will send out a different one for the third time due to customer not happy with repairs ABest Movers cannot payout for the night stand and/or outside step until her bill is paid in full Once that is done we will pay out the depreciated protection insurance coverage even though she has never paid for that (See attached bill of lading)
Mrand Mrs*** were moved July 20th On July 26th we received a completed claim form A repairman was sent out to repair their *** door The door needed a part replaced The repairman was going to get that part at a local Home depot but was told by the customer
that it had to be an *** Part That part is ordered and the customer will be called to do this repair as soon as it is receivedWe are sorry for the time it is taking to get this part and will call them to set up a date as soon as we get it.*** ***ABest Movers, Inc ***
Move date 7-20-16. I sent over claim form via email 7-25-16. On 8-15-16 I spoke with [redacted] regarding repairs. Repairman [redacted]f sent out to inspect and repair. Customer unhappy with him. [redacted] was going to repair door with a bumper from home Depot. She insisted it had to be [redacted]. We special ordered the part. This delayed her repairs. Once we received part [redacted] went back out to repair door on 9-9-16. He confirmed door was working and she agreed. The frame was not damaged by our movers and was not ever mentioned when he was there. The scratch on the lower bed panel -sending some one out to try to fill it. First repair was unsuccessful. Regarding the night stand, this wasn't repaired due to a missing piece of hardware. During the move the hardware fell off. That will be paid out with claim. It was obviously loose to start with. Concrete step. Photos were taken and there are noted chips. Many of them were done previously (old), I have contacted 2 repair people. (See attached) [redacted] at Sunrise. I told the [redacted] it is not our responsibility to replace the step but we will pay out only a percentage due to previous damage.lChipped leaf on table was lost by [redacted] so chip on table cannot be fixed. Another repairman will look at this. On 9-15-16 I received a call from Ivy with [redacted] Bank. The [redacted] are contesting credit card payment for move (see bill of lading regarding claims). I then called the [redacted] and told them if credit card is contested we cannot do a payout (step and night stand). We have sent out a repairman twice and will send out a different one for the third time due to customer not happy with repairs. A. Best Movers cannot payout for the night stand and/or outside step until her bill is paid in full. Once that is done we will pay out the depreciated protection insurance coverage even though she has never paid for that. (See attached bill of lading).
Complaint: [redacted]
I am rejecting this response because:First I would like to add that [redacted] said to be that "every once in a while I deal with people like you." and that "People like you are never satisfied".We expect a refund for damages done to step during move. There are clearly new scratches and chips. Door closer replaced. It is reasonable to expect original manufacturers parts. Door continues to close improperly and this was confirmed by their handyman. Broken wood leaf section can be replaced with another part, but section was provided to person who came the first time. Bedroom set scratches - color is obviously incorrect.The chess hardware they claimed to have found has yet to be repaired. Appears to have been lost.A copy of the insurance claim, claim number and assigned agent has not been provided. We believe they charged us for insurance but never actually provided the additional insurance. Piano charges for install needs to be credited. We had to have a piano mover come in and setup the piano for us. But we were charged and [redacted] is now denying these charges.[redacted] also claimed she was going to refund an amount undisclosed or agreed upon and is now refusing to do so. A repairman called today (9/23/2016) and is scheduled to come in a week. We're seeking that the credit card bill be updated reflecting a credit (based on damages) of $600-800. They can resubmit the new updates charges and we will settle this matter at that time.
Sincerely,
[redacted]
Move date 7-20- I sent over claim form via email 7-25- On 8-15-I spoke with [redacted] regarding repairs Repairman [redacted] f sent out to inspect and repair Customer unhappy with him [redacted] was going to repair door with a bumper from home Depot She insisted it had to be [redacted] We special ordered the part This delayed her repairs Once we received part [redacted] went back out to repair door on 9-9- He confirmed door was working and she agreed The frame was not damaged by our movers and was not ever mentioned when he was there The scratch on the lower bed panel -sending some one out to try to fill it First repair was unsuccessfulRegarding the night stand, this wasn't repaired due to a missing piece of hardware During the move the hardware fell off That will be paid out with claim It was obviously loose to start with Concrete step Photos were taken and there are noted chips Many of them were done previously (old), I have contacted repair people (See attached) [redacted] at Sunrise I told the [redacted] it is not our responsibility to replace the step but we will pay out only a percentage due to previous damage.lChipped leaf on table was lost by [redacted] so chip on table cannot be fixed Another repairman will look at this On 9-15-I received a call from Ivy with [redacted] BankThe [redacted] are contesting credit card payment for move (see bill of lading regarding claims)I then called the [redacted] and told them if credit card is contested we cannot do a payout (step and night stand) We have sent out a repairman twice and will send out a different one for the third time due to customer not happy with repairs ABest Movers cannot payout for the night stand and/or outside step until her bill is paid in full Once that is done we will pay out the depreciated protection insurance coverage even though she has never paid for that (See attached bill of lading)
Mrand Mrs*** were moved July 20th On July 26th we received a completed claim form A repairman was sent out to repair their *** door The door needed a part replaced The repairman was going to get that part at a local Home depot but was told by the customer
that it had to be an *** Part That part is ordered and the customer will be called to do this repair as soon as it is receivedWe are sorry for the time it is taking to get this part and will call them to set up a date as soon as we get it.*** ***ABest Movers, Inc ***
Move date 7-20-16. I sent over claim form via email 7-25-16. On 8-15-16 I spoke with [redacted] regarding repairs. Repairman [redacted]f sent out to inspect and repair. Customer unhappy with him. [redacted] was going to repair door with a bumper from home Depot. She insisted it had to be [redacted]. We special ordered the part. This delayed her repairs. Once we received part [redacted] went back out to repair door on 9-9-16. He confirmed door was working and she agreed. The frame was not damaged by our movers and was not ever mentioned when he was there. The scratch on the lower bed panel -sending some one out to try to fill it. First repair was unsuccessful. Regarding the night stand, this wasn't repaired due to a missing piece of hardware. During the move the hardware fell off. That will be paid out with claim. It was obviously loose to start with. Concrete step. Photos were taken and there are noted chips. Many of them were done previously (old), I have contacted 2 repair people. (See attached) [redacted] at Sunrise. I told the [redacted] it is not our responsibility to replace the step but we will pay out only a percentage due to previous damage.lChipped leaf on table was lost by [redacted] so chip on table cannot be fixed. Another repairman will look at this. On 9-15-16 I received a call from Ivy with [redacted] Bank. The [redacted] are contesting credit card payment for move (see bill of lading regarding claims). I then called the [redacted] and told them if credit card is contested we cannot do a payout (step and night stand). We have sent out a repairman twice and will send out a different one for the third time due to customer not happy with repairs. A. Best Movers cannot payout for the night stand and/or outside step until her bill is paid in full. Once that is done we will pay out the depreciated protection insurance coverage even though she has never paid for that. (See attached bill of lading).
Complaint: [redacted]
I am rejecting this response because:First I would like to add that [redacted] said to be that "every once in a while I deal with people like you." and that "People like you are never satisfied".We expect a refund for damages done to step during move. There are clearly new scratches and chips. Door closer replaced. It is reasonable to expect original manufacturers parts. Door continues to close improperly and this was confirmed by their handyman. Broken wood leaf section can be replaced with another part, but section was provided to person who came the first time. Bedroom set scratches - color is obviously incorrect.The chess hardware they claimed to have found has yet to be repaired. Appears to have been lost.A copy of the insurance claim, claim number and assigned agent has not been provided. We believe they charged us for insurance but never actually provided the additional insurance. Piano charges for install needs to be credited. We had to have a piano mover come in and setup the piano for us. But we were charged and [redacted] is now denying these charges.[redacted] also claimed she was going to refund an amount undisclosed or agreed upon and is now refusing to do so. A repairman called today (9/23/2016) and is scheduled to come in a week. We're seeking that the credit card bill be updated reflecting a credit (based on damages) of $600-800. They can resubmit the new updates charges and we will settle this matter at that time.
Sincerely,
[redacted]