Continental Title of Missouri

Initial Business Response / [redacted] (1000, 6, 2015/05/29) */ This letter is written in response to the complaint issued on May 13, in the above referenced case numberContinental Title did on September 22, close the purchase for [redacted] on the property known as [redacted] In doing so, we did send a payoff to [redacted] as the current Note Holding secured by the Deed of Trust in question recorded as Document Number [redacted] The payment was tendered via wire on the same day as closing On May 11, Continental was contacted by Investors Title questioning the Deed of Trust in question and indicated that that it had not been releasedWe sent ALL pertinent information that was requested by Investors Title and again on May 13, we sent additional information confirming the payoff was paid in full and, they could have closed the current transaction for Mr [redacted] at that timeThe [redacted] Deed of Trust as referenced above is still showing pending, but we feel that Mr [redacted] is frustrated at the wrong entityThe lender [redacted] has by law days pursuant to Missouri Statute to file a Full Deed of Release and/or they can be subject to significant charges for delay in releasing their lienOn May 21, I received an additional call from Mr [redacted] explaining that he still could not close on the sale of propertyI promptly called Investors Title, then the other title company involved in the current transaction and was able to get the file moved into closing and I believe he did in fact close on May 22, On May 15, we sent a demand request to [redacted] to release their lien on the propertyWe have also followed up on May 21, and will again until we see that they release their lien on property In closing, we do in fact, believe that we did fulfill our responsibility as closing agent and paid off the lien against the property along with all other due diligence that we are required to cover in a real estate settlement closingThe payoff lender was also responsible for completing their respective obligation to release the lien upon receipt of paymentHowever, since our company's view is that if a client is dis-satisfied with our service as Mr [redacted] appears to be, out of good faith we will tender a refund of the closing fee from the previous transactions I am hopeful that Mr [redacted] has in fact closed the sale of his property and that this issue is resolved to his satisfactionThank you for your time and courtesies during this process

Initial Business Response /* (1000, 6, 2015/05/29) */
This letter is written in response to the complaint issued on May 13, 2015 in the above referenced case number. Continental Title did on September 22, 2010 close the purchase for [redacted] on the property known as [redacted] In...

doing so, we did send a payoff to [redacted] as the current Note Holding secured by the Deed of Trust in question recorded as Document Number [redacted]. The payment was tendered via wire on the same day as closing.
On May 11, 2015 Continental was contacted by Investors Title questioning the Deed of Trust in question and indicated that that it had not been released. We sent ALL pertinent information that was requested by Investors Title and again on May 13, 2015 we sent additional information confirming the payoff was paid in full and, they could have closed the current transaction for Mr. [redacted] at that time. The [redacted] Deed of Trust as referenced above is still showing pending, but we feel that Mr. [redacted] is frustrated at the wrong entity. The lender [redacted] has by law 45 days pursuant to Missouri Statute 443.130 to file a Full Deed of Release and/or they can be subject to significant charges for delay in releasing their lien. On May 21, 2015 I received an additional call from Mr. [redacted] explaining that he still could not close on the sale of property. I promptly called Investors Title, then the other title company involved in the current transaction and was able to get the file moved into closing and I believe he did in fact close on May 22, 2015. On May 15, 2015 we sent a demand request to [redacted] to release their lien on the property. We have also followed up on May 21, 2015 and will again until we see that they release their lien on property.
In closing, we do in fact, believe that we did fulfill our responsibility as closing agent and paid off the lien against the property along with all other due diligence that we are required to cover in a real estate settlement closing. The payoff lender was also responsible for completing their respective obligation to release the lien upon receipt of payment. However, since our company's view is that if a client is dis-satisfied with our service as Mr. [redacted] appears to be, out of good faith we will tender a refund of the closing fee from the previous transactions.
I am hopeful that Mr. [redacted] has in fact closed the sale of his property and that this issue is resolved to his satisfaction. Thank you for your time and courtesies during this process.