Initial Business Response / [redacted] (1000, 5, 2014/01/27) */ Contact Name and Title: [redacted] ***, GenMgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @continentaltoyota.com [redacted] ***' vehicle was repaired in accordance with his insurance company's guidelines, and we performed the repairs following Toyota'sIf they give direction for a repair, and it is within Toyota's standards, we repair the vehicle to satisfy bothIf the customer wants something more, they typically say that and pay the differenceI believe his concern is with [redacted] and not Continental ToyotaWe have contacted [redacted] and asked them to contact their customer and address his concernsAs far as warranty is concerned; an extended warranty (vehicle service agreement) does not cover body repairsThe body repairs completed in our shop are covered for the term of his ownership unless parts were replacedWarranty on replaced parts is only yearIn fact, if we had replaced the part he is requesting, the warranty on that repair becomes yearNothing is compromised during baking cycle in paint boothPerhaps he is not aware we use waterborne paint, and that requires considerable less baking cycleIt is better for the vehicle, and the environmentMr [redacted] seems to, and states he has knowledge in this industry and processWith that, I'm certain he already knows these answersFinally; If he would like to cancel his Vehicle Service Agreement, he can stop in at his convenience and sign a cancellation requestWe will be happy to process it for him Final Consumer Response / [redacted] (4200, 15, 2014/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) You Sir are still mistaken! Both Continential Toyota and [redacted] do not get to bend the rules when it comes to repairing a vehicle to orignal factory conditions [redacted] does not get to over ride a poor attempt to repair an unrepairable panel! As the experts, it is your obligation to inform and educate the adjusters from [redacted] when they are not cooperativeAs far as I am concerned, I will not arrange anything! I am not the one responsible for the unacceptable repair or the decision on the amount of funds that was alocated to your so call "quality" repair! This is your mess to clean up and with [redacted] I will not be subject to any more disrespect and unprofessionalism from both Continental Toyota & [redacted] respresentativesThis is my property that your establishment has further devalued do to the reckless appreciation for other peoples propertyIs this how you treat all your customers? Is this the type of quality of service I get for being a loyal toyota customers over the past years? If your Collision Center manager thought the vehicle was fixed the first time why did he try to fix it again? When you choose to repair my vehicle to orignal factory conditions and have it finished for inspections, you let me knowYou have wasted too much of my time and I dont appreciate it! My vehicle will be repaired propperly! Final Business Response / [redacted] (4000, 13, 2014/01/30) */ Mr***We are contacting [redacted] AGAIN with your requestsThey have maintained all along their unwillingness to allow replacementWe will copy them with this complaint in hopes they will allow what you askUnlike you believe, we do not have the ability to "insist" on replacement if the insurance company has determined it is unnecessary for a quality repairI do wonder though; YOU took YOUR vehicle to a facility for an estimate from [redacted] That estimate was very clear, and did not provide for replacement of the parts you are now demandingYou brought the vehicle to us along with that estimateNobody I've spoken with recalls you demanding these parts get replacedNevertheless, as I said, we will contact [redacted] again asking for their approvalIf you would prefer to assemble the parties you mentioned in your "options" for a review of the repair, please feel freeWe will be happy to provide a clean well lighted area with a lift for everyone to have a clear view of the work completed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11641308, and find that this resolution is satisfactory to me They actually called to fix the problem before they got this complaint I should given them more time However, they fixed my problem and then some Great company Very pleased Sincerely, Andrew [redacted]
Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@continentaltoyota.com
This vehicle passed our thorough inspection without issuesWe do place a complimentary day powertrain warranty on the
older used vehicles we sell to provide some peace of mindThis warranty coverage is only valid when the work is done in our service departmentThis customer did not mention any transmission concerns during that periodAfter a long trip, a transmission issue developedThis is beyond our control as well as outside the warranty coverageWe cannot be expected to be liable for a vehicle beyond the warranty period, especially when no transmission issue was noted during the day coverageWe do feel terrible when things like this happenWe do understand the customer's frustration, and would be happy to try to have work done for less if the vehicle was here
Initial Business Response /* (1000, 5, 2014/04/23) */
Contact Name and Title: *** ***, GenMgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@continentaltoyota.com
I spoke with Mr.***It seems like a Revdex.com complaint againt us, when it really is regarding vehicle designI
understand his frustration having the tire pressure warning light on, and no way to solve it without great expenseI advised him to contact his insurance company and ask about a comprehensive clai as opposed to turning the light offHe called, and found it to be the better solutionwhile we do all we can to help our customers, there are limitations in what our staff is allowed to offerTurning off a tire warning light is simply not allowed for several reasonsI suppose the better solution was reached because we had the chance to discuss possible optionsIn the meantime, Mr***'s new tire, wheel, sensor and lock will be in this week
Initial Consumer Rebuttal /* (2000, 7, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have contacted my insurance company regarding the issueHowever, this is a temporary fix and still at a loss to me with security that this issue wont re-occurThe design of the vehicle is somewhat the issue and with it being a very popular issue for owners of this type of vehicle, it is the responsibility of Toyota to take steps to help in the prevention of theft, the same as any car maker has done in providing door lock and windows so that automobiles are more difficult to be stolenThey have even taken further steps over the years and added build in alarm systemsThe fact that the spare tire is included as one being monitored by the tire pressure monitoring systems seems to me that it is also something that can be used to trigger the built in alarmAs I said, the solution provided is a temporary fix and I do intend to address this further with Toyota directly
I posted a review here when I purchased my *** from this dealerI was recently in a minor accident, and of course, I took my car back to Continental's body shopI told Dennis the GM, my car was less than a year old, so I wished I could have it new againHe asked if there is anything I would want different (besides the damage)I said I really wanted a gray interior next time, jokingly A week of dealing with insurance companies had me frustrated, so I called them to ask if everyone goes through thisThey said it's usually easier when one insurance company takes responsibilityDennis offered to be the contact with the insurance messA couple days later, he called and said they settled on an amount they would pay to repair the carHe then surprised me when he said he would take the damaged car and the settlement amount and get me a new RAVHe also said it would be a instead of my 2014, and the payment would be lessI laughed, and thought he was joking aroundHe said he already had the new car with the gray interior and asked me to come look at itWhen I arrived there, I still thought there must be a joke or a catchThere wasn'tI walked out with a brand new, one year newer than mine, with the interior I really wanted, for a lower paymentI don't know how they did it, but I am so thankful they didI am very happy with Continental Toyota, and especially with the GMDennis was calm throughout all my frustration, and worked things out to be much better than I could have ever imaginedIf someone is reading this, and wants a Toyota, they would do well to go to this dealerI will never go anywhere else
Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title: *** ***GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@continentaltoyota.com
We are very good at processing out of state transactions, and do these many times every monthThat said; the delay on
this one was truly our errorI called Mr*** myself and apologized for thisI also admitted our error, and explained what it wasI believe he appreciated the honesty in our confessionThere is a document we didn't include in the registration package sent for titling, and that caused the delaythis error has now been rectified, and his license plates will arrive within two weeksHe will recieve a new temporary tomorrow morning, keeping him legal until the hard plates arriveWe have processes in place to ensure this doesn't occur, and this still didWith that, we learn a new way to prevent any chance of this issue re-occurring
Mr *** I would like to invite you back to the dealership so we can solve this problem soon as possible
"background- background-position: initial initial; background-repeat: initial initial;">you can reach me at (708)354-Joe ***
Great dealershipI worked with Amanda Wand Joe Vand they both went out of their way to make sure I was happy from the minute I walked in there until the minute I drove off with my CamryThere was no pressuring or tricksThe whole staff is friendly and very knowledgable in their departmentsI would highly recommend Continental Toyota to all my friends and family
I am a woman who's husband has always brought me a new car when I wanted one, (lucky right?)I have never bought one myselfMy daughter recently leased a new Scion from Continental and talked about how easy it wasThe GM, *** even kindly got involved to help her with her first new carI spent way too much time looking at different makes and models, and doing researchAfter all that, plus hearing confusing things from many dealers, I decided to follow my daughter's advice to go to Continental ToyotaI went in and met with Jim *** who helped me sort through all the available modelsI worked with both Jim, and the GM, Dennis ***Together, they made my first new car purchase a great experienceI chose a model they didn't have, and I knew it was rareThey had it there for me in daysI was shocked! I never expected to have a dealer treat me so well, but this place is a class actI recommend Continental Toyota to everyone, but the respect they showed me as a woman, gave me extra appreciation
Initial Business Response /* (1000, 5, 2014/01/27) */
Contact Name and Title: [redacted], Gen. Mgr.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@continentaltoyota.com
[redacted]' vehicle was repaired in accordance with his insurance company's guidelines, and we performed the...
repairs following Toyota's. If they give direction for a repair, and it is within Toyota's standards, we repair the vehicle to satisfy both. If the customer wants something more, they typically say that and pay the difference. I believe his concern is with [redacted] and not Continental Toyota. We have contacted [redacted] and asked them to contact their customer and address his concerns. As far as warranty is concerned; an extended warranty (vehicle service agreement) does not cover body repairs. The body repairs completed in our shop are covered for the term of his ownership unless parts were replaced. Warranty on replaced parts is only 1 year. In fact, if we had replaced the part he is requesting, the warranty on that repair becomes 1 year. Nothing is compromised during baking cycle in paint booth. Perhaps he is not aware we use waterborne paint, and that requires considerable less baking cycle. It is better for the vehicle, and the environment. Mr. [redacted] seems to, and states he has knowledge in this industry and process. With that, I'm certain he already knows these answers. Finally; If he would like to cancel his Vehicle Service Agreement, he can stop in at his convenience and sign a cancellation request. We will be happy to process it for him.
Final Consumer Response /* (4200, 15, 2014/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You Sir are still mistaken! Both Continential Toyota and [redacted] do not get to bend the rules when it comes to repairing a vehicle to orignal factory conditions. [redacted] does not get to over ride a poor attempt to repair an unrepairable panel! As the experts, it is your obligation to inform and educate the adjusters from [redacted] when they are not cooperative. As far as I am concerned, I will not arrange anything! I am not the one responsible for the unacceptable repair or the decision on the amount of funds that was alocated to your so call "quality" repair! This is your mess to clean up and with [redacted] I will not be subject to any more disrespect and unprofessionalism from both Continental Toyota & [redacted] respresentatives. This is my property that your establishment has further devalued do to the reckless appreciation for other peoples property. Is this how you treat all your customers? Is this the type of quality of service I get for being a loyal toyota customers over the past years? If your Collision Center manager thought the vehicle was fixed the first time why did he try to fix it again? When you choose to repair my vehicle to orignal factory conditions and have it finished for inspections, you let me know. You have wasted too much of my time and I dont appreciate it! My vehicle will be repaired propperly!
Final Business Response /* (4000, 13, 2014/01/30) */
Mr. [redacted]. We are contacting [redacted] AGAIN with your requests. They have maintained all along their unwillingness to allow replacement. We will copy them with this complaint in hopes they will allow what you ask. Unlike you believe, we do not have the ability to "insist" on replacement if the insurance company has determined it is unnecessary for a quality repair. I do wonder though; YOU took YOUR vehicle to a facility for an estimate from [redacted] That estimate was very clear, and did not provide for replacement of the parts you are now demanding. You brought the vehicle to us along with that estimate. Nobody I've spoken with recalls you demanding these parts get replaced. Nevertheless, as I said, we will contact [redacted] again asking for their approval. If you would prefer to assemble the parties you mentioned in your "options" for a review of the repair, please feel free. We will be happy to provide a clean well lighted area with a lift for everyone to have a clear view of the work completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641308, and find that this resolution is satisfactory to me.
They actually called to fix the problem before they got this complaint. I should given them more time. However, they fixed my problem and then some. Great company. Very pleased.
Sincerely,
Andrew [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/01/27) */ Contact Name and Title: [redacted] ***, GenMgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @continentaltoyota.com [redacted] ***' vehicle was repaired in accordance with his insurance company's guidelines, and we performed the repairs following Toyota'sIf they give direction for a repair, and it is within Toyota's standards, we repair the vehicle to satisfy bothIf the customer wants something more, they typically say that and pay the differenceI believe his concern is with [redacted] and not Continental ToyotaWe have contacted [redacted] and asked them to contact their customer and address his concernsAs far as warranty is concerned; an extended warranty (vehicle service agreement) does not cover body repairsThe body repairs completed in our shop are covered for the term of his ownership unless parts were replacedWarranty on replaced parts is only yearIn fact, if we had replaced the part he is requesting, the warranty on that repair becomes yearNothing is compromised during baking cycle in paint boothPerhaps he is not aware we use waterborne paint, and that requires considerable less baking cycleIt is better for the vehicle, and the environmentMr [redacted] seems to, and states he has knowledge in this industry and processWith that, I'm certain he already knows these answersFinally; If he would like to cancel his Vehicle Service Agreement, he can stop in at his convenience and sign a cancellation requestWe will be happy to process it for him Final Consumer Response / [redacted] (4200, 15, 2014/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) You Sir are still mistaken! Both Continential Toyota and [redacted] do not get to bend the rules when it comes to repairing a vehicle to orignal factory conditions [redacted] does not get to over ride a poor attempt to repair an unrepairable panel! As the experts, it is your obligation to inform and educate the adjusters from [redacted] when they are not cooperativeAs far as I am concerned, I will not arrange anything! I am not the one responsible for the unacceptable repair or the decision on the amount of funds that was alocated to your so call "quality" repair! This is your mess to clean up and with [redacted] I will not be subject to any more disrespect and unprofessionalism from both Continental Toyota & [redacted] respresentativesThis is my property that your establishment has further devalued do to the reckless appreciation for other peoples propertyIs this how you treat all your customers? Is this the type of quality of service I get for being a loyal toyota customers over the past years? If your Collision Center manager thought the vehicle was fixed the first time why did he try to fix it again? When you choose to repair my vehicle to orignal factory conditions and have it finished for inspections, you let me knowYou have wasted too much of my time and I dont appreciate it! My vehicle will be repaired propperly! Final Business Response / [redacted] (4000, 13, 2014/01/30) */ Mr***We are contacting [redacted] AGAIN with your requestsThey have maintained all along their unwillingness to allow replacementWe will copy them with this complaint in hopes they will allow what you askUnlike you believe, we do not have the ability to "insist" on replacement if the insurance company has determined it is unnecessary for a quality repairI do wonder though; YOU took YOUR vehicle to a facility for an estimate from [redacted] That estimate was very clear, and did not provide for replacement of the parts you are now demandingYou brought the vehicle to us along with that estimateNobody I've spoken with recalls you demanding these parts get replacedNevertheless, as I said, we will contact [redacted] again asking for their approvalIf you would prefer to assemble the parties you mentioned in your "options" for a review of the repair, please feel freeWe will be happy to provide a clean well lighted area with a lift for everyone to have a clear view of the work completed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11641308, and find that this resolution is satisfactory to me They actually called to fix the problem before they got this complaint I should given them more time However, they fixed my problem and then some Great company Very pleased Sincerely, Andrew [redacted]
Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@continentaltoyota.com
This vehicle passed our thorough inspection without issuesWe do place a complimentary day powertrain warranty on the
older used vehicles we sell to provide some peace of mindThis warranty coverage is only valid when the work is done in our service departmentThis customer did not mention any transmission concerns during that periodAfter a long trip, a transmission issue developedThis is beyond our control as well as outside the warranty coverageWe cannot be expected to be liable for a vehicle beyond the warranty period, especially when no transmission issue was noted during the day coverageWe do feel terrible when things like this happenWe do understand the customer's frustration, and would be happy to try to have work done for less if the vehicle was here
Initial Business Response /* (1000, 5, 2014/04/23) */
Contact Name and Title: *** ***, GenMgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@continentaltoyota.com
I spoke with Mr.***It seems like a Revdex.com complaint againt us, when it really is regarding vehicle designI
understand his frustration having the tire pressure warning light on, and no way to solve it without great expenseI advised him to contact his insurance company and ask about a comprehensive clai as opposed to turning the light offHe called, and found it to be the better solutionwhile we do all we can to help our customers, there are limitations in what our staff is allowed to offerTurning off a tire warning light is simply not allowed for several reasonsI suppose the better solution was reached because we had the chance to discuss possible optionsIn the meantime, Mr***'s new tire, wheel, sensor and lock will be in this week
Initial Consumer Rebuttal /* (2000, 7, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have contacted my insurance company regarding the issueHowever, this is a temporary fix and still at a loss to me with security that this issue wont re-occurThe design of the vehicle is somewhat the issue and with it being a very popular issue for owners of this type of vehicle, it is the responsibility of Toyota to take steps to help in the prevention of theft, the same as any car maker has done in providing door lock and windows so that automobiles are more difficult to be stolenThey have even taken further steps over the years and added build in alarm systemsThe fact that the spare tire is included as one being monitored by the tire pressure monitoring systems seems to me that it is also something that can be used to trigger the built in alarmAs I said, the solution provided is a temporary fix and I do intend to address this further with Toyota directly
I posted a review here when I purchased my *** from this dealerI was recently in a minor accident, and of course, I took my car back to Continental's body shopI told Dennis the GM, my car was less than a year old, so I wished I could have it new againHe asked if there is anything I would want different (besides the damage)I said I really wanted a gray interior next time, jokingly A week of dealing with insurance companies had me frustrated, so I called them to ask if everyone goes through thisThey said it's usually easier when one insurance company takes responsibilityDennis offered to be the contact with the insurance messA couple days later, he called and said they settled on an amount they would pay to repair the carHe then surprised me when he said he would take the damaged car and the settlement amount and get me a new RAVHe also said it would be a instead of my 2014, and the payment would be lessI laughed, and thought he was joking aroundHe said he already had the new car with the gray interior and asked me to come look at itWhen I arrived there, I still thought there must be a joke or a catchThere wasn'tI walked out with a brand new, one year newer than mine, with the interior I really wanted, for a lower paymentI don't know how they did it, but I am so thankful they didI am very happy with Continental Toyota, and especially with the GMDennis was calm throughout all my frustration, and worked things out to be much better than I could have ever imaginedIf someone is reading this, and wants a Toyota, they would do well to go to this dealerI will never go anywhere else
Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title: *** ***GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@continentaltoyota.com
We are very good at processing out of state transactions, and do these many times every monthThat said; the delay on
this one was truly our errorI called Mr*** myself and apologized for thisI also admitted our error, and explained what it wasI believe he appreciated the honesty in our confessionThere is a document we didn't include in the registration package sent for titling, and that caused the delaythis error has now been rectified, and his license plates will arrive within two weeksHe will recieve a new temporary tomorrow morning, keeping him legal until the hard plates arriveWe have processes in place to ensure this doesn't occur, and this still didWith that, we learn a new way to prevent any chance of this issue re-occurring
Mr *** I would like to invite you back to the dealership so we can solve this problem soon as possible
"background- background-position: initial initial; background-repeat: initial initial;">you can reach me at (708)354-Joe ***
Great dealershipI worked with Amanda Wand Joe Vand they both went out of their way to make sure I was happy from the minute I walked in there until the minute I drove off with my CamryThere was no pressuring or tricksThe whole staff is friendly and very knowledgable in their departmentsI would highly recommend Continental Toyota to all my friends and family
I am a woman who's husband has always brought me a new car when I wanted one, (lucky right?)I have never bought one myselfMy daughter recently leased a new Scion from Continental and talked about how easy it wasThe GM, *** even kindly got involved to help her with her first new carI spent way too much time looking at different makes and models, and doing researchAfter all that, plus hearing confusing things from many dealers, I decided to follow my daughter's advice to go to Continental ToyotaI went in and met with Jim *** who helped me sort through all the available modelsI worked with both Jim, and the GM, Dennis ***Together, they made my first new car purchase a great experienceI chose a model they didn't have, and I knew it was rareThey had it there for me in daysI was shocked! I never expected to have a dealer treat me so well, but this place is a class actI recommend Continental Toyota to everyone, but the respect they showed me as a woman, gave me extra appreciation
Initial Business Response /* (1000, 5, 2014/01/27) */
Contact Name and Title: [redacted], Gen. Mgr.
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@continentaltoyota.com
[redacted]' vehicle was repaired in accordance with his insurance company's guidelines, and we performed the...
repairs following Toyota's. If they give direction for a repair, and it is within Toyota's standards, we repair the vehicle to satisfy both. If the customer wants something more, they typically say that and pay the difference. I believe his concern is with [redacted] and not Continental Toyota. We have contacted [redacted] and asked them to contact their customer and address his concerns. As far as warranty is concerned; an extended warranty (vehicle service agreement) does not cover body repairs. The body repairs completed in our shop are covered for the term of his ownership unless parts were replaced. Warranty on replaced parts is only 1 year. In fact, if we had replaced the part he is requesting, the warranty on that repair becomes 1 year. Nothing is compromised during baking cycle in paint booth. Perhaps he is not aware we use waterborne paint, and that requires considerable less baking cycle. It is better for the vehicle, and the environment. Mr. [redacted] seems to, and states he has knowledge in this industry and process. With that, I'm certain he already knows these answers. Finally; If he would like to cancel his Vehicle Service Agreement, he can stop in at his convenience and sign a cancellation request. We will be happy to process it for him.
Final Consumer Response /* (4200, 15, 2014/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You Sir are still mistaken! Both Continential Toyota and [redacted] do not get to bend the rules when it comes to repairing a vehicle to orignal factory conditions. [redacted] does not get to over ride a poor attempt to repair an unrepairable panel! As the experts, it is your obligation to inform and educate the adjusters from [redacted] when they are not cooperative. As far as I am concerned, I will not arrange anything! I am not the one responsible for the unacceptable repair or the decision on the amount of funds that was alocated to your so call "quality" repair! This is your mess to clean up and with [redacted] I will not be subject to any more disrespect and unprofessionalism from both Continental Toyota & [redacted] respresentatives. This is my property that your establishment has further devalued do to the reckless appreciation for other peoples property. Is this how you treat all your customers? Is this the type of quality of service I get for being a loyal toyota customers over the past years? If your Collision Center manager thought the vehicle was fixed the first time why did he try to fix it again? When you choose to repair my vehicle to orignal factory conditions and have it finished for inspections, you let me know. You have wasted too much of my time and I dont appreciate it! My vehicle will be repaired propperly!
Final Business Response /* (4000, 13, 2014/01/30) */
Mr. [redacted]. We are contacting [redacted] AGAIN with your requests. They have maintained all along their unwillingness to allow replacement. We will copy them with this complaint in hopes they will allow what you ask. Unlike you believe, we do not have the ability to "insist" on replacement if the insurance company has determined it is unnecessary for a quality repair. I do wonder though; YOU took YOUR vehicle to a facility for an estimate from [redacted] That estimate was very clear, and did not provide for replacement of the parts you are now demanding. You brought the vehicle to us along with that estimate. Nobody I've spoken with recalls you demanding these parts get replaced. Nevertheless, as I said, we will contact [redacted] again asking for their approval. If you would prefer to assemble the parties you mentioned in your "options" for a review of the repair, please feel free. We will be happy to provide a clean well lighted area with a lift for everyone to have a clear view of the work completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641308, and find that this resolution is satisfactory to me.
They actually called to fix the problem before they got this complaint. I should given them more time. However, they fixed my problem and then some. Great company. Very pleased.
Sincerely,
Andrew [redacted]