Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @continentaltoyota.com This vehicle passed our thorough inspection without issuesWe do place a complimentary day powertrain warranty on the older used vehicles we sell to provide some peace of mindThis warranty coverage is only valid when the work is done in our service departmentThis customer did not mention any transmission concerns during that periodAfter a long trip, a transmission issue developedThis is beyond our control as well as outside the warranty coverageWe cannot be expected to be liable for a vehicle beyond the warranty period, especially when no transmission issue was noted during the day coverageWe do feel terrible when things like this happenWe do understand the customer's frustration, and would be happy to try to have work done for less if the vehicle was here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11641308, and find that this resolution is satisfactory to me They actually called to fix the problem before they got this complaint I should given them more time However, they fixed my problem and then some Great company Very pleased Sincerely, Andrew [redacted]
Pam, I understand you were in the deal ship other day and you spoke to my service manager, I hope it was resolved to your satisfactionI understand we are refunding your money back to youIf you have any questions please take the time to reach out to meJoe [redacted] general manager [redacted]
Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@continentaltoyota.com
This vehicle passed our thorough inspection without issuesWe do place a complimentary day powertrain warranty on the older used
vehicles we sell to provide some peace of mindThis warranty coverage is only valid when the work is done in our service departmentThis customer did not mention any transmission concerns during that periodAfter a long trip, a transmission issue developedThis is beyond our control as well as outside the warranty coverageWe cannot be expected to be liable for a vehicle beyond the warranty period, especially when no transmission issue was noted during the day coverageWe do feel terrible when things like this happenWe do understand the customer's frustration, and would be happy to try to have work done for less if the vehicle was here
To whom it may concern, Althea ***’s Toyota Ravis currently at Ernie *** Toyota in FloridaGeneral Manager Joe *** has been in contact with Service Advisor Lisa in the Service Department to get a status on the vehicle’s conditionThey have stated the vehicle is performing in working
order, as they were unable to find any concerns or duplicate the customer’s issueWe would like to apologize for the customer’s experience in attempting to gather more information when she first encountered the issue with her vehicleWe intend to continue to work with Ernie *** Toyota to ensure the vehicle is free of issues, and update the customer. Linnea ***Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641308, and find...
that this resolution is satisfactory to me.
They actually called to fix the problem before they got this complaint. I should given them more time. However, they fixed my problem and then some. Great company. Very pleased.
Sincerely,
Andrew [redacted]
Pam, I understand you were in the deal ship other day and you spoke to my service manager, I hope it was resolved to your satisfaction. I understand we are refunding your money back to you. If you have any questions please take the time to reach out to me. Joe [redacted] general manager...
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @continentaltoyota.com This vehicle passed our thorough inspection without issuesWe do place a complimentary day powertrain warranty on the older used vehicles we sell to provide some peace of mindThis warranty coverage is only valid when the work is done in our service departmentThis customer did not mention any transmission concerns during that periodAfter a long trip, a transmission issue developedThis is beyond our control as well as outside the warranty coverageWe cannot be expected to be liable for a vehicle beyond the warranty period, especially when no transmission issue was noted during the day coverageWe do feel terrible when things like this happenWe do understand the customer's frustration, and would be happy to try to have work done for less if the vehicle was here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11641308, and find that this resolution is satisfactory to me They actually called to fix the problem before they got this complaint I should given them more time However, they fixed my problem and then some Great company Very pleased Sincerely, Andrew [redacted]
Pam, I understand you were in the deal ship other day and you spoke to my service manager, I hope it was resolved to your satisfactionI understand we are refunding your money back to youIf you have any questions please take the time to reach out to meJoe [redacted] general manager [redacted]
Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@continentaltoyota.com
This vehicle passed our thorough inspection without issuesWe do place a complimentary day powertrain warranty on the older used
vehicles we sell to provide some peace of mindThis warranty coverage is only valid when the work is done in our service departmentThis customer did not mention any transmission concerns during that periodAfter a long trip, a transmission issue developedThis is beyond our control as well as outside the warranty coverageWe cannot be expected to be liable for a vehicle beyond the warranty period, especially when no transmission issue was noted during the day coverageWe do feel terrible when things like this happenWe do understand the customer's frustration, and would be happy to try to have work done for less if the vehicle was here
To whom it may concern, Althea ***’s Toyota Ravis currently at Ernie *** Toyota in FloridaGeneral Manager Joe *** has been in contact with Service Advisor Lisa in the Service Department to get a status on the vehicle’s conditionThey have stated the vehicle is performing in working
order, as they were unable to find any concerns or duplicate the customer’s issueWe would like to apologize for the customer’s experience in attempting to gather more information when she first encountered the issue with her vehicleWe intend to continue to work with Ernie *** Toyota to ensure the vehicle is free of issues, and update the customer. Linnea ***Customer Relations Manager
I would like to invite you back it to the dealership to have us repaint the bumper at our expense
Mr *** I would like to invite you back to the dealership so we can solve this problem soon as possible.you can reach me at (708)354-Joe ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641308, and find...
that this resolution is satisfactory to me.
They actually called to fix the problem before they got this complaint. I should given them more time. However, they fixed my problem and then some. Great company. Very pleased.
Sincerely,
Andrew [redacted]
Pam, I understand you were in the deal ship other day and you spoke to my service manager, I hope it was resolved to your satisfaction. I understand we are refunding your money back to you. If you have any questions please take the time to reach out to me. Joe [redacted] general manager...
[redacted]