I am rejecting this response because:
The problem was that their truck was the cause of damage to our driveway I took pictures of the issues and sent to them They pulled their truck onto my driveway with two houses worth of our belongings, which was too much weight onto the apron
of our driveway Their truck also caused some oil damage as well, but am more concerned of damage to the apron of our driveway If they claim that they do not cover the driveway, why is it that their company requested quotes from different businesses for the repair? After I sent them the quotes did they then deny fixing the driveway They didn't even suggest or ask to pull up on driveway when we moved into our home This damage to my driveway was caused by this company and the $doesn't even cover my homeowner's insurance to pay for it to get repaired Please support in getting this issue resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...
me.
When I receive the paper work I will fill it out and send it back.
Continental Van Lines
[redacted]
Revdex.com of New Jersey 1262 Whitehorse-Hamilton Square Rd. Building A, Suite 202
Hamilton, NJ 08690
RE: [redacted] Complaint ID: [redacted]
July 14, 2014
ATTN: [redacted]...
[redacted]
Please be advised that we sent send apology letter and claim form (copy attached) to [redacted] on July 1 1, 2014. As soon we receive his claim form we will give him reasonable refund.
Thank you in advance for your courtesy and prompt attention to this matter.
[redacted] President Continental Van Lines
July 11, 2014
[redacted]
We would like to sincerely apologize for any inconvenience or stress our company may have caused you. We try to make every move as stress free as possible.
Please, see attached claim form which you have to fill out. As soon you fill out and send us back by mail claim department will review and give you reasonable discount.
If you have any other concerns that you would like to discuss we can be reached [redacted]
Thank you Continental Van Lines [redacted]
We picked up Mrs. [redacted] household goods on June 26, 2014. By US. DOT Law delivery supposed to arrive within 21 business days.
Their household goods delivered on July 11, 2014 in good conditions. Also, the customer agreed to the discount of 311.00 on the day of...
delivery.
Please close this complaint as resolve.
If you have any questions please feel free to contact me at [redacted]
please be advised that we have sent apology letter and claim form to [redacted] on July 29,2014( copy attached). As soon we receive her claim form we will review and give her reasonable refund.
I am rejecting this response because:
The problem was that their truck was the cause of damage to our driveway I took pictures of the issues and sent to them They pulled their truck onto my driveway with two houses worth of our belongings, which was too much weight onto the apron
of our driveway Their truck also caused some oil damage as well, but am more concerned of damage to the apron of our driveway If they claim that they do not cover the driveway, why is it that their company requested quotes from different businesses for the repair? After I sent them the quotes did they then deny fixing the driveway They didn't even suggest or ask to pull up on driveway when we moved into our home This damage to my driveway was caused by this company and the $doesn't even cover my homeowner's insurance to pay for it to get repaired Please support in getting this issue resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...
me.
When I receive the paper work I will fill it out and send it back.
Continental Van Lines
[redacted]
Revdex.com of New Jersey 1262 Whitehorse-Hamilton Square Rd. Building A, Suite 202
Hamilton, NJ 08690
RE: [redacted] Complaint ID: [redacted]
July 14, 2014
ATTN: [redacted]...
[redacted]
Please be advised that we sent send apology letter and claim form (copy attached) to [redacted] on July 1 1, 2014. As soon we receive his claim form we will give him reasonable refund.
Thank you in advance for your courtesy and prompt attention to this matter.
[redacted] President Continental Van Lines
July 11, 2014
[redacted]
We would like to sincerely apologize for any inconvenience or stress our company may have caused you. We try to make every move as stress free as possible.
Please, see attached claim form which you have to fill out. As soon you fill out and send us back by mail claim department will review and give you reasonable discount.
If you have any other concerns that you would like to discuss we can be reached [redacted]
Thank you Continental Van Lines [redacted]
We picked up Mrs. [redacted] household goods on June 26, 2014. By US. DOT Law delivery supposed to arrive within 21 business days.
Their household goods delivered on July 11, 2014 in good conditions. Also, the customer agreed to the discount of 311.00 on the day of...
delivery.
Please close this complaint as resolve.
If you have any questions please feel free to contact me at [redacted]
please be advised that we have sent apology letter and claim form to [redacted] on July 29,2014( copy attached). As soon we receive her claim form we will review and give her reasonable refund.