Continental Warranty

Continental Warranty has refunded the portion of thecontract that was provided by the dealerContinental Warranty is not obligatedto refund the dealerships profitIt is the dealerships responsibility torefund the customer their portion of contract amountThe customer’s vehicleservice contract was cancelled and refunded to the dealership in a timelymanner by Continental WarrantyPlease refer to the back of the contract underCancellation.CANCELLATION: IN THE EVENT THAT THE VEHICLE IS DECLARED A “total loss” by the Insurance Company insuringthe Vehicle, or if the Vehicle is validly repossessed by the Contract Holder’slender, then We shall refund a PORTION OF THE CONTRACT FEE to the Contract holderor the lien-holder, pending proper proof of paperworkWe shall calculate thereturn by prorating the Contract Premium based on the remaining time or mileageon the contract and deduct any claims paid by us as well as a $servicechargeAll other premature terminations of this service agreement will yieldno refundPlease remove this inquiry off of our rating as we havecompleted our portion of the cancellation processThe Customer has to inquirewith dealership in regards to the dealerships portion of the contract

Acct # [redacted] Customer: [redacted] *** Thank You for making us aware of the customer’s concerns.Continental Warranty, INC has been in contact with thecustomer and the situation has been resolvedIn an effort to provide thecustomer with the highest level of service possible, Continental Warranty, INCwas able to procure and extend the extra funding needed to repair the vehicleThank You

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I totally reject their detail of my complaintThey did not answer any of my response questions on how I was taken advantage of by the car dealer or this companyPerhaps the dealer himself should go more into detail on how much this contract could cost an consumer if they cancel before the expire dateWhen a person is buying a car you take the time to read over the taxes, and the total costs of the vehicleYes the warranty is discuss by the sales person, but the majority of the talked is about what the warranty covered as far repair service and vehicle partsIf a customer knew they could lose a large sum money on a warranty, perhaps they would not buy a used carIf the warranty contract is that important and the consummer face a penalty if they cancel early, the focus of the conversation should be about the total costs of this warranty even if you do not file any claims against Continental WarrantyNow tell me are they a warranty company or an insurance company? Customer need to know this when they are signing a contract with this companyNow I know why their are so many complaints against this company over the internet, If I knew this before hand I would not purchase this warranty from them Warranty is about protection of the vehicle not about making money if you cancel earlier I will wait to hear back from youThanks [redacted]

Tell us why To: Revdex.com of Delaware August 23, Reads Way New Castle DE From: Claims Dept [redacted] Vehicle: Dodge Dakota [redacted] Mileage: 70, [redacted] Thank you for the correspondence, Continental Warranty Incwas contacted on August 8th by [redacted] from Belle tire for a noise coming from the air conditioning compressorAuthorization was given to [redacted] the same day for the shops supplied air conditioning compressor and drierThe amount authorized was $minus the customer’s $deductiblePayment was made in days to Belle Tire via credit cardThe Freon should have been recovered and returned into the new air condition compressor, and if any other gasses or fluid needed, they would need to be funded by the customer Please refer to the back of contract under What is not covered C) Oil, Grease, lubricants, fluids, coolants, refrigerants, wheel alignments O) Testing/Diagnostic fees are not covered The shop, Belle Tire, should have explained the out of pocket fluid expenses to the customer Sincerely, [redacted] Continental Warranty Claims Department here

Could you please have the customer produce a continental warranty contract that covers the struts Thank you [redacted]

The type of contract the customer has states on the back that it will be prorated by time or mileage due to a total loss or a repossession any early termination of the contract other than those two reasons will not recieve a refund

Tell us w9/29/ On 9/28/at 9:30am a claim was called in from German Performance on your BMW X The repair facility stated that the vehicle was towed in, and it needed an alternator Per the terms of the contract, we ran the part number through our database, and offered to send a replacement alternator for your vehicle which was a new OEM part The shop stated at that point they would use their part, and that you would pay the difference on the claim The new OEM part that we could have supplied had a price of $565.00, including overnight shipping The repair facility’s part had a cost of $921.03, which is significantly higher Per the terms of the contract, we offered to send the part to the shop, and Continental Warranty, INC would have been responsible for any warranty on that part for the remainder of the terms of your contract See signed contract: Parts: Replacement of Covered components shall be made with parts of like kind or quality and may be new, rebuilt exchanged or serviceable used components Had the new OEM part which Continental Warranty, INCoffered to send was used, it would have prevented the additional out of pocket expense that was incurred The labor amount requested by the repair facility was paid in full, so the only price difference was due to the fact that the service facility did not give you the option to use the part we would have suppliedAdditionally, in several cases, the part warranty included with the parts that we supply have better terms than the ones being offered by the service facilities The elected deductible per your contract is zero, however if you choose to use parts that are different from what is approved by Continental Warranty, you will in most cases have out an of pocket expense Thank You, Continental Warranty Claims Department

/> [redacted] *** [redacted] [redacted] *** [redacted] To Lexe Kasey [redacted] Thank you for your correspondence regarding [redacted] ***It is unacceptable that [redacted] did not receive the customer service that Continental Warranty Incstrives to attain and the recorded phone calls are under reviewIn the interest of said customer service, Continental Warranty Inchas re-opened the claim to see if any additional claim authorization can be issued to help [redacted] with his non-covered componentsPer the contract, the AC pressure lines/hoses are not covered under the terms of the contract, please see under WHAT IS NOT COVERED on the reverse side of the signed service agreement: R) Any part or component that is subject to wear and tear and must be periodically replaced such as , but not limited to, battery, belts, hoses, brake drums, brake shoes, brake rotors, shock absorbers, McPherson struts, bolts, nuts, fasteners, standard transmission clutch and linkage (manual or hydraulic) O) Testing/Diagnostic fees are not covered W) Components, parts or services not named on front of Service Contract Application (reverse side) The contract also references the Companies policy regarding replacement parts on the reverse side of the contract: Parts: Replacement of covered components shall be made with parts of like kind quality and may be new, rebuilt exchanged or serviceable used components The AC condenser is listed on the front side of the service contract and is therefore a covered componentWhen [redacted] called in the claim he was told that Continental Warranty Inccould supply the part or issue the dollar amount for said partThe part cost Continental Warranty Inc$shipped in to his facilityKerry then stated that he could get the same part for $and the price was agreed upon, with the assurance that [redacted] would not have any out of pocket expenseUnfortunately, it appears that [redacted] has decided to charge [redacted] the difference regardless In closing, Continental Warranty Incwill contact [redacted] with any decision made after the review of the claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It says strut bar in the warrantyThe manager failed to provide a response regarding the compressorMost companies would have apologized for inconveniencing a client

Thank you for the correspondence in reference to Mr[redacted] ’s vehicle service contractContinental Warranty Inchas a fully staffed call center to answer a large volume of incoming calls.After office hours calls are answered by a live answering service that pages or emails the on-call claim adjustersPertaining to this concern Continental Warranty’s call log records reflects:9/18/2015: Repair facility requesting to place a claim against Mr [redacted] ’s vehicle (contract expired by time)9/30/2015:Mr [redacted] ; Mr [redacted] explained to Continental Warranty’s Claim Manager thathis vehicle had been at the repair facility since 9/2/and he will attemptto acquire a phone record from the repair facility reflecting the date Continental Warranty Incwas called Please see the signed vehicle service contract for reference: 1.Term: Contract shall be in effect as of the date accepted by Us and shall remain so until expiration of either that time or mileage limitations, whichever comesfirstClaims made after expiration shall be rejected to the date of the mechanical breakdownAt this juncture the Continental Warranty Incvehicle service contract has expired by time (9/17/2015).Continental Warranty Incis not able to fund any repairs after the expiration date

8/11/ This letter is addressing complaint filed with the Revdex.com on 8/11/ On 8/3/at 1:PM we received a call from National Transmissions, LLC located at [redacted] to start a claim on your vehicle At that time the shop stated you had a transmission issue with your vehicle with the transmission slipping The shop stated that you authorized them to remove the transmission from the vehicle This is in violation of your signed contract stating that no tear down is to be done without request of the warranty company Since we were not able to get an inspector there to verify the concerns the claim has been declined Please refer to the reversed side of your signed agreement with Continental Warranty (In the event of a breakdown section) Thank you for contacting us about your concerns, unfortunately since the terms of the contract were not met we cannot proceed further with your claim Thank You, Continental Warranty Claims Department

Continental Warranty, INCmaintains that the specific sensor needed to repair the vehicle is not a covered component listed on the service agreementThe service agreement that the customer chose to purchase does, indeed, offer coverage on an extensive amount of named sensors and modulesThe extended coverage does not however encompass every component on the vehicle, and therefore Continental Warranty, INC will be unable to forward any funding towards the replacement of the part

The contract is signed by the customer and the dealership so it applies to both partiesThat is why the cancellations are sent back to dealer shipThe customer can refer to the front of the contract where it shows that it has been signed by the customer as well as the dealer ship Thank you

To: Revdex.com of Delaware September 29, Reads Way New Castle DE [redacted] *** [redacted] [redacted] [redacted] Dear [redacted] Thank you for the correspondence, The level of coverage purchased unfortunately does not cover any type of fluids for any repair Please refer to the back of the signed vehicle contract for reference: What is not covered C) Oil, Grease, lubricants, fluids, coolants, refrigerants, wheel alignments In reference to the refrigerant recovery concern: The federally mandated refrigerant recovery machines have filters to catch all metal shavings due to compressor failureThe refrigerant is then returned into the new/replacement air condition compressor The vehicle service contract can be can cancelled at any timePlease call our office at [redacted] to initiate the cancellation of the vehicle service contract Please refer to the back of the signed vehicle contract for reference: CANCELLATION: You may cancel this Contract by notifying Us A Continental Warranty Inccancellation from must be submitted to Us The form must be notarized indicating the current odometer reading at the date of request will be requiredIf Your Vehicle Contract has been Financed, the (lien holder) may cancel this Contract for non-payment, if Your Vehicle has been repossessed or has been declared a total lossIf this contract is cancelled within the first (30) calendar days of purchase and no claims have been filed, the entire Contract charge paid to Us will be refunded After (30) calendar days or if claim has been filed, an amount of the unearned Contract charge will be refunded according to the pro-rata method reflecting the greater of the days in force or the mileage driven based on the term of the Contract and the date or miles when Coverage beganA $service charge as well as the total amount of all authorized claims will be deducted from all refunds after (calendar days) cancellation Item # In the event of cancellation, the lien holder, if any will be named on the cancellation refund check Sincerely, [redacted] Continental Warranty Claims Department

*** [redacted] *** [redacted] [redacted] [redacted] *** From: Claims Dept Vin: [redacted] Re: ID [redacted] Vehicle: Chevrolet Traverse Mileage: 101, Dear [redacted] Thank you for your correspondence regarding [redacted] ’s Chevrolet Traverse Durand Chevrolet contacted Continental Warranty Incon April 28, for the air conditioning is not blowing cold airThe diagnosis to repair the air conditioning is a rear air conditioning line (metal and rubber design) in the rear of the vehicleContinental Warranty Inclists the covered items on the front side of the service agreementThe air conditioning line, part number is not listed on the service agreement as a covered component Please view your signed service agreement for reference: Air Condition Components: Expansion valve, pressure cutoff switches, orifice tube and dryer, Compressor; Internal assembly including: pistons, rods, valves, bearings and shafts; clutch and pulley, condenser and evaporatorFor hoses, O-ring, seals, refrigerants and other non-covered components, the contract holder is responsibleNOTE: O.E.M refrigerants are to be used if replacement is requiredIf failure is due to a covered component, and fluid conversion is necessary, the contract will cover the conversion parts and labor only Unfortunately the air conditioning line (part number ) is not listed on the service agreement for coverage Continental Warranty Claims Dept

I emailed John V [redacted] when my repairer did not hear after calling, and Stan went above and beyond in resolving my issue to my complete satisfaction