Contixo Company

I did find tracking # 6061769-Under corresponding tracking # [redacted] a refund was issued on 1-10- to used used of payment threw Walmart

Initial Business Response / [redacted] (1000, 8, 2015/09/28) */ To someone who may concern, this guy purchased this tablet about half year agothe first time the return reason is the R-F-C keys on tablet went out.and he returned the tablet on 06/04, but after we inspect, that device didn't have any issue, so we replaced the tablet for freebut after two months , on 08/12,that guy returned the tablet again.the reason is the OS of the tablet is different with his original tablet , so he wanna get refundbut the tablet he returned to us has lots of scratched , and the rear case of the tablet was damaged and crackedAccording to our return policy, we're unable to approve his refund over days he purchased it,but we can replace him a refurbished tabletbut that guy said, he will file claim on amazon ,if we can't send him a brand new replacmentso we had to replaced him a brand new tablet (it's the same model with that one he purchsed from amazon) but that guy retured this tablet again on 08/31, this time the reason is we sent him the different modelwe explained to him, that we just have one kind of Qin our stock, the one he purchased was the same with that we sent to him the last timebut he don't trust uswe told him , if he agree, we can send him another brand new tablet, but he said ,he want the old tablet, ( the damage one)that he sent us on 08/12,it unable to find his old tablet after that long time, so we email that guy ,and said we can send him another brand new tablet, but he don't want it, we really don't know how to help him,and how to make him happier

Initial Business Response / [redacted] (1000, 10, 2015/09/28) */ To someone who may concern, That customer used to message us several weeks ago, because his tablet that purchased from us has some issues: the wifi reception was terrible, and the touch screen did not respond well.From a professional point of view the wifi reception not good ,that should be the defect, and we told that customer ,that we can fix this issue for freebut the touch screen did not respond well,usually because the touch screen was damaged inside by dropping or hittingbecasue he got our tablet about half year ago, he found that issue after he used this tablet for almost half yearif he found that issue in days he get the tablet, we'd like to send him a free replacement to change that defect onewe think $to change a new touch screen,is a reasonable price, because that price include the usps express shipping fee Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just poor customer serviceThe writing and grammar is poor which makes me question the quality of this company I informed them that the tablet was functioning poorly from the beginning and told them it was not damaged or droppedThey are again assuming the product is damaged There message is word for word what they've already responded to be which is why I raised the Revdex.com Complaint

Hello,We need to know the shipping address that customer sent the item back, as well as the tracking number.Thank you

Hello,My name is [redacted] and I am the new manager here at Contixo. I apologize for the service this customer received and that they have resorted to reporting to the Revdex.com.  I do not know why the ball of dropped on this case but we do offer not only 30 day return policy but a 1 year...

manufacturers warranty which covers the issue the customer is having and any other defect. We try our to respond and take care of all the issues we receive in a timely and organized matter but unfortunately it looks like this was not responded to. A case like this does not reflect normal operating procedures within our company. We sell on over 12 different marketplaces online and receive hundreds of emails a day which we manage very well. Unfortunately because [redacted] has so many issues with their seller portal, we are unable to login and see orders quite frequently so sometimes orders from [redacted] are put on hold and we have to back track all the orders since the system went down. I will gladly resolve this for the customer and have already reached out to them via email. I personally will ensure that the customer will receive the correct solution and also in a timely manner. We appreciate your email and concern and look forward to resolving this issue.[redacted]Contixo Manager

I did find tracking # 6061769-961342. Under corresponding tracking # 94[redacted]26 a refund was issued on 1-10-2018  to used used of payment threw Walmart.

Initial Business Response /* (1000, 10, 2015/09/28) */
To someone who may concern,
That customer used to message us several weeks ago, because his tablet that purchased from us has some issues: the wifi reception was terrible, and the touch screen did not respond well.From a professional...

point of view the wifi reception not good ,that should be the defect, and we told that customer ,that we can fix this issue for free. but the touch screen did not respond well,usually because the touch screen was damaged inside by dropping or hitting. becasue he got our tablet about half year ago, he found that issue after he used this tablet for almost half year. if he found that issue in 30 days he get the tablet, we'd like to send him a free replacement to change that defect one. we think $15 to change a new touch screen,is a reasonable price, because that price include the usps express shipping fee .
Initial Consumer Rebuttal /* (3000, 12, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just poor customer service. The writing and grammar is poor which makes me question the quality of this company.
I informed them that the tablet was functioning poorly from the beginning and told them it was not damaged or dropped. They are again assuming the product is damaged.
There message is word for word what they've already responded to be which is why I raised the Revdex.com Complaint.

I am rejecting this response because:
I'm rejecting because I needed to in  order to provide you with the tracking number which I attached to my complaint the first time....

I also attached emails from you all that were sent to me. Please check the attachments. You can also see the order number and the item I'm referring to. [redacted]

Initial Business Response /* (1000, 10, 2016/02/01) */
To whom it may concern,
Our Contixo support agents replied to [redacted] on Friday, January 22, 2016 at 14:28 apologizing for the late response and providing him with the information he needed to receive a replacement for his defective item....

Please advise us if you need a copy of the email.
Thank You,
Contixo Company
T: 1.909.666.8566
Initial Consumer Rebuttal /* (2000, 12, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/09/28) */
To someone who may concern,
this guy purchased this tablet about half year ago. the first time the return reason is the R-F-C keys on tablet went out.and he returned the tablet on 06/04, but after we inspect, that device didn't have any...

issue, so we replaced the tablet for free. but after two months , on 08/12,that guy returned the tablet again.the reason is the OS of the tablet is different with his original tablet , so he wanna get refund. but the tablet he returned to us has lots of scratched , and the rear case of the tablet was damaged and cracked. According to our return policy, we're unable to approve his refund over 30 days he purchased it,but we can replace him a refurbished tablet. but that guy said, he will file claim on amazon ,if we can't send him a brand new replacment. so we had to replaced him a brand new tablet (it's the same model with that one he purchsed from amazon) . but that guy retured this tablet again on 08/31, this time the reason is we sent him the different model. we explained to him, that we just have one kind of Q102 in our stock, the one he purchased was the same with that we sent to him the last time. but he don't trust us. we told him , if he agree, we can send him another
brand new tablet, but he said ,he want the old tablet, ( the damage one)that he sent us on 08/12,it unable to find his old tablet after that long time, so we email that guy ,and said we can send him another brand new tablet, but he don't want it, we really don't know how to help him,and how to make him happier...