Contract Authority

The customer purchased an annual membership on 1/16/14 which was automatically renewed on 1/16/15 per written policy which the customer accepted at the time of purchase. The request for cancellation was left as a voice message which was not received prior to the customer complaint with[redacted]. Upon...

receiving written request to cancel the membership the company immediately cancelled the membership and issued a full refund which has been received and confirmed via email by the customer. Please see attached merchant receipt for the refund which occurred on Saturday, March 13, 2015 the same day the written request for cancellation and refund was made by the customer.

The customer purchased an annual membership on 1/16/14 which was automatically renewed on 1/16/15 per written policy which the customer accepted at the time of purchase. The request for cancellation was left as a voice message which was not received prior to the customer complaint with[redacted]. Upon...

receiving written request to cancel the membership the company immediately cancelled the membership and issued a full refund which has been received and confirmed via email by the customer. Please see attached merchant receipt for the refund which occurred on Saturday, March 13, 2015 the same day the written request for cancellation and refund was made by the customer.