[redacted] purchased kitchen cabinets through CFMThere were a couple of warranty issues with thecabinets that our manufacturer agreed to remakeThis is very typical of any cabinet jobThese partscame in and our sales representative, [redacted] B***, agreed to install them for her [redacted] contacted *** on11/16/when the parts were to deliver to her house to set a time to install those pieces [redacted] was toget back to [redacted] on a time that would work with her busy schedule but never called [redacted] backOn12/19/ [redacted] reached back out to [redacted] to coordinate the installation of the final parts for her kitchen.This should resolve the issues that she has been experiencingIt would appear as though there has beensome miscommunication in who was to follow up with who on a time install the replacement partsTheinstallation of them is in the works as of now so this should be put to rest in the near future
Complaint: [redacted]
[redacted] is scheduled to be on site to address the remaining concerns on 1/12 at 2:00. This shouldaddress the quality issues that have been coming up. It may be easier to contact CFM directly as well asthru the Revdex.com going forward so that there are less layers of communication between us for speedierresponses and resolution. Kevin will be best able to troubleshoot any lingering issues this way.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
1) The Contract Furnishing Mart representative said that the amount of issues with these cabinets was unusual and that is why he asked that the sales representative for Medallion come out and inspect them.
2) The Medallion sales representative also was expressed surprise at the number and type of quality issues he saw.
3) Even the replacement cabinet which took over two weeks to be delivered, arrived damaged. While the sales rep went and had the cabinet repaired and brought it back to me - it was still an absurd and disturbing situation.
4) No matter how much work Medallion does to "fix" every issue: scratches on both sides of the glass cabinet doors, marks/dents/scratches on cabinets themselves, bowed cabinet doors and so on - my kitchen isn't complete and I no longer have carpenters or contractors available to assist me.
5) I firmly believe that given the extent of the flaws with the cabinets, the impracticality of returning the cabinets for a full refund including installation costs - this company should in good faith offer a partial refund. No amount of "repair" is providing me with an original quality product - no matter what I have been provided with asubpar product and a kitchen project dragged out 3 additional months and counting.
Regarding who should call who - I was never informed that replacement parts were being sent to me. I was never instructed that I needed to contact someone to tell them once they had arrived. I would have thought the sales representative would receive and inspect them to reduce any impact on myself. I would have also thought he would track those items and be on top of getting this debacle sorted out. I assumed I was expected to install whatever has arrived in 5 large boxes.
Alluding to my "busy" schedule - I work 4 days a week and am not able to take time off of work to be home while repairs are being done. That leaves Monday and Tuesday mornings, all day Thursday and weekends.
I want the repairs finalized and a partial refund granted for at least 40% of the cost of the cabinets.
Sincerely,[redacted]
[redacted] purchased kitchen cabinets through CFM. There were a couple of warranty issues with thecabinets that our manufacturer agreed to remake. This is very typical of any cabinet job. These partscame in and our sales representative, [redacted], agreed to install them for her. [redacted] contacted [redacted]...
on11/16/16 when the parts were to deliver to her house to set a time to install those pieces. [redacted] was toget back to [redacted] on a time that would work with her busy schedule but never called [redacted] back. On12/19/16 [redacted] reached back out to [redacted] to coordinate the installation of the final parts for her kitchen.This should resolve the issues that she has been experiencing. It would appear as though there has beensome miscommunication in who was to follow up with who on a time install the replacement parts. Theinstallation of them is in the works as of now so this should be put to rest in the near future.
[redacted] purchased kitchen cabinets through CFMThere were a couple of warranty issues with thecabinets that our manufacturer agreed to remakeThis is very typical of any cabinet jobThese partscame in and our sales representative, [redacted] B***, agreed to install them for her [redacted] contacted *** on11/16/when the parts were to deliver to her house to set a time to install those pieces [redacted] was toget back to [redacted] on a time that would work with her busy schedule but never called [redacted] backOn12/19/ [redacted] reached back out to [redacted] to coordinate the installation of the final parts for her kitchen.This should resolve the issues that she has been experiencingIt would appear as though there has beensome miscommunication in who was to follow up with who on a time install the replacement partsTheinstallation of them is in the works as of now so this should be put to rest in the near future
Complaint: [redacted]
[redacted] is scheduled to be on site to address the remaining concerns on 1/12 at 2:00. This shouldaddress the quality issues that have been coming up. It may be easier to contact CFM directly as well asthru the Revdex.com going forward so that there are less layers of communication between us for speedierresponses and resolution. Kevin will be best able to troubleshoot any lingering issues this way.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
1) The Contract Furnishing Mart representative said that the amount of issues with these cabinets was unusual and that is why he asked that the sales representative for Medallion come out and inspect them.
2) The Medallion sales representative also was expressed surprise at the number and type of quality issues he saw.
3) Even the replacement cabinet which took over two weeks to be delivered, arrived damaged. While the sales rep went and had the cabinet repaired and brought it back to me - it was still an absurd and disturbing situation.
4) No matter how much work Medallion does to "fix" every issue: scratches on both sides of the glass cabinet doors, marks/dents/scratches on cabinets themselves, bowed cabinet doors and so on - my kitchen isn't complete and I no longer have carpenters or contractors available to assist me.
5) I firmly believe that given the extent of the flaws with the cabinets, the impracticality of returning the cabinets for a full refund including installation costs - this company should in good faith offer a partial refund. No amount of "repair" is providing me with an original quality product - no matter what I have been provided with asubpar product and a kitchen project dragged out 3 additional months and counting.
Regarding who should call who - I was never informed that replacement parts were being sent to me. I was never instructed that I needed to contact someone to tell them once they had arrived. I would have thought the sales representative would receive and inspect them to reduce any impact on myself. I would have also thought he would track those items and be on top of getting this debacle sorted out. I assumed I was expected to install whatever has arrived in 5 large boxes.
Alluding to my "busy" schedule - I work 4 days a week and am not able to take time off of work to be home while repairs are being done. That leaves Monday and Tuesday mornings, all day Thursday and weekends.
I want the repairs finalized and a partial refund granted for at least 40% of the cost of the cabinets.
Sincerely,[redacted]
[redacted] purchased kitchen cabinets through CFM. There were a couple of warranty issues with thecabinets that our manufacturer agreed to remake. This is very typical of any cabinet job. These partscame in and our sales representative, [redacted], agreed to install them for her. [redacted] contacted [redacted]...
on11/16/16 when the parts were to deliver to her house to set a time to install those pieces. [redacted] was toget back to [redacted] on a time that would work with her busy schedule but never called [redacted] back. On12/19/16 [redacted] reached back out to [redacted] to coordinate the installation of the final parts for her kitchen.This should resolve the issues that she has been experiencing. It would appear as though there has beensome miscommunication in who was to follow up with who on a time install the replacement parts. Theinstallation of them is in the works as of now so this should be put to rest in the near future.