I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I received your letter dated December 24, 2014 informing me of a complaint about mycompany submitted on December 23,2014 and assigned an ID# [redacted]Fairmount Builders entered into a home improvement contract with [redacted], not[redacted], on September 21, 2010. The contact was...
to build a Versa Lokwall and a porch roof for a total of $9600.00. We could only arrange financing for$6,900.00. Fairmount Builders agreed to do the job for the lesser amount. The customercertainly was not over charged.Per the contract there is a one-year warranty on the job. It is now over 4 years old. Westill came arid looked at the job when the customer called us this year. The neighbor’swall is right against the customer’s wall, The neighbor’s wall is crumbling and fallingover, which is bringing down the hillside and causing the customer’s wall to move.There is also a large tree on the hillside and the roots are pushing. We informed, thecustomer that she needed to remove the tree at the time the work was done. The tree isstill there.The customer’s wall was built correctly with the best materials available. With thecondition of the adjoining wall and subsequent results of the soil moving the customershould be contacting the neighbor other insurance company not filing a complaintagainst me that is full of many inaccurate statements.Fairmount Builders has an A+ rating with the Revdex.com and we have been in business since1984. We have no complaints or a history of complaints. I take pride in our record andour workmanship.Thank you.[redacted]President, Fairmount Builders
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I received your letter dated December 24, 2014 informing me of a complaint about mycompany submitted on December 23,2014 and assigned an ID# [redacted]Fairmount Builders entered into a home improvement contract with [redacted], not[redacted], on September 21, 2010. The contact was...
to build a Versa Lokwall and a porch roof for a total of $9600.00. We could only arrange financing for$6,900.00. Fairmount Builders agreed to do the job for the lesser amount. The customercertainly was not over charged.Per the contract there is a one-year warranty on the job. It is now over 4 years old. Westill came arid looked at the job when the customer called us this year. The neighbor’swall is right against the customer’s wall, The neighbor’s wall is crumbling and fallingover, which is bringing down the hillside and causing the customer’s wall to move.There is also a large tree on the hillside and the roots are pushing. We informed, thecustomer that she needed to remove the tree at the time the work was done. The tree isstill there.The customer’s wall was built correctly with the best materials available. With thecondition of the adjoining wall and subsequent results of the soil moving the customershould be contacting the neighbor other insurance company not filing a complaintagainst me that is full of many inaccurate statements.Fairmount Builders has an A+ rating with the Revdex.com and we have been in business since1984. We have no complaints or a history of complaints. I take pride in our record andour workmanship.Thank you.[redacted]President, Fairmount Builders