Contractor Resource

I saw a bunch of negative reviews about Contractor Resource about 1 hour after I purchased the 2018 Virginia Residential Code, and was very worried by what I read. I felt better about a day later when I received an email with an acknowledgment and a tracking number of my purchase. Today I received the book. It's in new condition and I'm glad I bought it. I will look at my next few credit card statements very closely, but if there's no fraud against it within the next couple months, I'd be glad to use this company again.

This is a copy of the messages that went back and forth between myself and contractor resources starting with the most recent. As you will see the customer service is very poor

I am not sure what is wrong with you.. I never wanted the shipping back never asked for it back. simply asked about the refund. I was given miss information on where to look on your website...that simple.. That is fine about my account. I have copied all of these messages to share. I am sure people will find this amusing and quite embarrassing for you and your company have a great day
2nd Mar 2022 @ 5:51 PM
Re: return
...and before you lecture a retailer about online payments, have you even reached out to your bank to see if the funds have been deposited back into your account?

I think you will be surprised that the first, logical place to look to see if a refund has been received will have the answer you are looking for. If not, we encourage you to reverse the charges for the transaction (again, we are confident your bank will not allow you to do so because the refundable portion of your recent transaction has already been returned to your account).

To save us both from this agonizing situation again, your account has been suspended and will be removed from our system within 24 hours.
2nd Mar 2022 @ 5:31 PM
return
Thank you for your rude snooty return message. There is no "order timeline" for me to click on. There is a box marked returns under my account that has nothing in it I believe it says "you have made no returns" Under the box that has my orders there is the order that has "partial refund" next to it...that's all. So before you lecture another customer you should understand what the customer has on there screen under their account.

2nd Mar 2022 @ 3:52 PM
Re: return
Again, all of the information you are asking about, including the amount refunded and when the refund was forwarded to your bank, are available from your Contractor Resource account. If you don't believe this, please click on the link for "Order Timeline."

If this is all too much, $139.90 was refunded back to the method of payment on February 25, 2022. The cost of shipping was not refunded because that was an out-of-pocket expense that was paid on your behalf to get the book to you, originally.

2nd Mar 2022 @ 11:30 AM
return
As you can see if you click on returns it says nothing has been returned, so it was a very legitimate question...stop being so snotty. Also as you can see when you look under orders it shows partial refund, no dollar amount. So what dollar amount was refunded?
2nd Mar 2022 @ 11:13 AM
Re: return
As you can see from the information available within your account, your refund for the cost of the returned item (outbound shipping costs are not eligible for refund) was processed on Feb 25.

This fact comes as a surprise to many people but we have zero control over how quickly your financial institution returns refunded money to the account it was removed from. Many take 3-5 business days, or longer.

If you have not yet received the refund back into your account, we suggest you reach out to your bank.

-Contractor Resource.
2nd Mar 2022 @ 10:30 AM
return
When will I be getting a refund? the usps tracking 9505512703232054622018 says it was delivered on 2/25/2022
2nd Mar 2022 @ 9:54 AM
return
I am not sure what to say. Beyond a shadow of a doubt, I sent a message listing the order number and what I needed to do.. That being said I have sent the book back and should be there this Saturday.
23rd Feb 2022 @ 10:12 AM
Contractor Resource | order 100064778-return
To respond to your message...

1. We've gone through the messages received on our web site's contact form for the past 30 days and no messages from you were received. We searched by your full name, last name, email address and order number...nothing.

2. If you don't know when you received the item you would like to return, all you need to do is go back to the shipment tracking information associated with your order (you were sent an email with this information and it can also be found within your Contractor Resource account). This will show the date, time and location of the delivery.
23rd Feb 2022 @ 6:11 AM
return
The first message I sent unfortunately was not through the message center. It was through the contact us section.
You say I have 15 days to return it from when I received it. I do not know when I received it I do not want to send it back and find out I do not credit because I am one day late. Please advise
23rd Feb 2022 @ 5:57 AM
Contractor Resource | order 100064778-return
To respond to your recent inquiry...

1. As you can see for yourself from your account's MESSAGES log, the message you sent this morning is the first we've received from you regarding your recent order.

2. If you can meet the requirements of our return/exchange policy, particularly items #2 and #3, please use the following information for your return...

Your return authorization number is 95687XR3. Please print this number clearly on the outside of the box used to return the book(s). Please keep the following in mind when returning the item(s)…

1. Item must be returned to:

Contractor Resource | Returns
701 50th Street
Sacramento, CA 95819

2. Return items MUST BE RECEIVED AT THE ABOVE ADDRESS WITHIN 15 CALENDAR DAYS OF YOUR RECEIPT OF THE ORDER.

3. Returned item(s) MUST BE IN NEW/UNUSED CONDITION (for example…no bent/creased covers, no broken spines, factory shrink-wrapping intact).

4. Since responsibility for the item is yours until it has been accepted by our warehouse staff, we recommend sending the item via a carrier that provides a tracking and/or label number.

5. Our warehouse does not accept "postage due" packages so please do not simply refuse delivery mark as "return to sender." The package will NOT be accepted and will be returned to you, at your expense.

Once returned items have been received and inspected for adherence to our return/exchange policy we can either (i) issue a refund for the cost of the returned item or (ii) apply the cost of the returned item toward the purchase of another item. If the items returned do not meet the requirements of our return/exchange policy, non-compliant items will not receive a refund and will be returned to you at your expense.

-Contractor Resource | returns.
23rd Feb 2022 @ 5:43 AM
return
This is my second email regarding returning this book This was ordered in error. I need the rhode island one and two family code book. Please advise.

I ordered books from contractor resource- 3 books. One of the books they shipped was completely wrong. I tried to log into my account on their system with no success. I tried recovering my password and their system would not send me a reset. When I emailed their general email, I was met with incredibly rude and unhelpful responses. They kept telling me to log into their system to communicate , and implied that since I was not logging in, it somehow meant I was being dishonest. ? The anonymous email respondent (because they will never reveal who they are- for obvious reasons) continued to accuse me of being deceptive and not offering to solve my issue. I am stuck with the wrong book , missing volume 1 of the series that I ordered. I would never order from them again due to their sloppy shipping practices and lack of customer service to solve THEIR problem.

Shipping policy on their website is not accurate. They don't ship anything. When they do respond to you they are obviously not professionals and not an actual business. This is a scam. If you purchased from them immediately call your bank and start a fraud case. Cancel your card and get your refund.

Order book weeks ago but not yet shipped from their facility. Called more than times but never answered. Do not buy from this company.

I ordered a book on June 27thweeks later, still no bookI need this for a class in weeksNo response from anyone thru any methods, phone, email, websiteI did get one email saying to use their website contact us form which I did and - nothing I am going to try and get a refund given this company seems to lack integrity

I ordered a textbook on April 8th, for 140.34$I never received the bookI started calling the 3rd week of AprilLeft messages every other dayAt this number [redacted] I not once have ever gotten a call backI emailed them, also no response backI tried call again today and they blocked my number

I order three books from them on 7/11/and I received order confirmation, but never received a shipping confirmation I have tired calling them three different times leaving messages and I also tried to reach them thru the contact us page on their website and I have not heard from them They charged me for the books and as of 7/23/I have not heard from them, received a refund, or received the books

I ordered a book on June 27thweeks later, still no bookI need this for a class in weeksNo response from anyone thru any methods, phone, email, websiteI did get one email saying to use their website contact us form which I did and - nothing
I am going to try and get a refund given this company seems to lack integrity

I ordered a code book to study for my exam for a contractor's licenceAfter waiting for 2-weeks, I contacted Contractor Resource via the form on their websiteWhen I didn't hear back, I then send another form telling them I needed to cancel the orderI then received an email stating that I was a liar, that they did send the book - however, they can't provide me with a tracking numberNeedless to say, I filed a claim with my credit card company to get a refund, as this "company" refuses to give me a refundNow I have to wait another week to receive the book from ICC before I can finally start studyingThe fact that this "company" can only be reached via a form on their website (no phone number or contact info is available, nor can you find this "company" on Google Maps - should've been a major red flagI wish I would've check Revdex.com before

I ordered a textbook on April 8th, for 140.34$I never received the bookI started calling the 3rd week of AprilLeft messages every other dayAt this number ***I not once have ever gotten a call backI emailed them, also no response backI tried call again today and they blocked my number

order book weeks ago but not yet shipped from their facilityCalled more than times but never answered
Do not buy from this company

I ordered C-study guide book on Sep 1th with expedited shipment which I supposed to recieve it in to days, but today is Sep 8th and I did not recieve my book yetOnce I called them like four days ago, they said " you should recieve it by tomorrow." But I still did not recieve itI called them several times again, no body answere my phoneMohammad F*

I placed an order with Contractor Resource on Saturday 7/22/Later that day I discovered a local source and purchased first hand the very product I ordered from Contractor ResourceOn Monday 7/24/I began placing calls to Contractor Resource at *** *** to instruct them to cancel the order I placed with themContractor Resource never answered my calls nor did they return my callsFinally on 8/28/I had the pleasure of receiving a return email from Contractor Resource stating that their return policy is"returnable within days of deliveryI had attempted to contact them before they ever shipped the package! It is my experience that Contractor Resource ensures their day return policy expires by not answering customers calls or placing return calls as instructed by our messages on their answering machine! Had I not filed a complaint with my financial institution on this transaction, Contractor Resource would have never placed themselves in communication with me

I’d like to share the absolute worst experience I’ve ever dealt withIt comes at the expense of Contractor Resource On Jan 24th, I ordered an OSHA CFR regulatory book for General Industry Practices and cd from their website for $On Jan31st, I had received my package , and once opened, was shipped the wrong regulatory bookContractor Resource shipped me OSHA CFR , which deals with Construction Industry practicesNot a big deal right? Someone made a mistakeI look up their 1-number, which is *** , to call and speak with someone to get the situation correctedAfter being on hold for a bit it sends me to an answering machine and I leave a message asking to be called back so They can correct the issueNo response on Jan 31stFeb1st I call two times and leave messages both times describing what my situation wasI do this on Feb 2nd as wellI then decide on the 2nd to go to their website and use the Contact Us section, which prompted me to send an emailI follow the directions and submit an email as wellThe form states please allow 24-hours to get back with youFeb 5th, still no response so I call back and leave more messages and send another emailFeb 6th I repeat this againThen on Feb 6th I locate them and send them a message on Facebook explaining the issue and asking why I haven’t received any responseI was referred by them to use the websites contact us form, as if that person didn’t even bother to read my issueFeb 7th I call and leave more messages and still no responseYesterday evening I send another message on Facebook Messenger asking what is going on and the response I got was completely unprofessional and disrespectfulThey told me it was sad that I couldn’t follow simple instructions about the issue I was havingI told them I would be disputing the charge on my credit card if I didn’t hear back by the end of the day todayThey then accused me of lying about them sending the wrong product and said I should have sent the package back ( on my own dime obviously) firstNow mind you, no one has taken the time to contact me to resolve the issue via phone or email

I ordered a book titled framing walls ceilings and floors on january I have not recieved my orderI sent multiple messages and tried calling them with only one response to my messagesThey said it was back orderedI have tried contacting them the past months and have not recieved any responsesI told them I wanted a refund and they did not return my messagesMy order number is ***They do not answer their phones nor return the messages you send on there website

Purchased items from this company on 1/ Received a confirmation by email on 1/that this order was received and being processed About two weeks later I had not received the order so I checked sent an email to customer service which went unanswered I then tried calling the customer service number multiple times and left multiple voicemails trying to inquire about my order No calls were returned and the emails have not been answered asd well I did however discover that my card was indeed charged on the 30th and product has yet to be received months later
Order number was: ***

Review: I ordered one book from this company. I requested overnight delivery. I was informed that because of the time they process their orders, overnight would become two days, but I was required to pay the $55 shipping fee anayway. I informed the sales rep. (Mr. [redacted]) that I would not be available for personal delivery because I was at the training course for which I ordered the book, and it will need to be left at my apartment for me. He understood my terms; and accepted them; stating the book would be waiting for me when I returned in the evening after the second day. (Even though I paid extra for overnight shipping.) When I returned from the training course in the evening, I received a failed delivery sticker stating that a signature was required. After three days of leaving for the training course early mornings, and returning very late in the evening; there was the same sticker requiring a signature in person only. The book was sent back to [redacted]. When I conacted him via email, I was informed that:"We cannot simply treat your recent order as "do-over," cancel it and issue a full refund. Because the item was shipped (and returned) at our expense we treat these sorts of situations as returns.Per our returns policy, unless item was shipped in error, buyers are responsible for both the outbound and inbound shipping, and the cost of the item is subject to a restocking fee (http://www.contractorresource.com/shipping-returns/)."This is a disgrace. I paid $174 for one book that was never delivered as described. Now I'm told I need to pay the initial shipping $55, the return shipping $9, and a 20% restocking fee. 20%! totaling about $86 dollars! I need to pay $86 dollars for nothing? I don't think so.Desired Settlement: Full refund due to nature of unacceptable delivery method. (not meeting the agreed terms). And simply hiding behind some corporate policy is abusive. (is the customer never right) I'm expected to bend over backwards for my clients and I do. This is abusive. $86 for nothing! I want my $174 back.