Contractor Supply Company

A representative of [redacted] who called himself [redacted] requested product from Contractor Supply Cn July 28, The product was shipped to [redacted] at [redacted] OR, [redacted] via ***The tracking number is [redacted] This product was received Tuesday, 08/05/at 10:A.Mby the receiver and was signed for by " [redacted] " On August 15, we received a message from someone by the name of [redacted] who also represented herself as an employee of [redacted] After this message was received, a [redacted] return service label with the tracking number 1zy995r[redacted] was then faxed to the attention of [redacted] at ###-###-####This label was never used [redacted] is still in possession of our product and is refusing to pay for itOn September 17, a Credit Memo number [redacted] was issued to the accounts of [redacted] and their balance was written off as bad debtWe have not contacted [redacted] since that date an no longer intend to do business with them

We will mail both check and hard copy of credit memo on 3/17/when our check signer returns Thank you [redacted] ***

[redacted] will no longer be a representative of Contractor Supply CoHe was a private contractor who will no longer rep our productsWe are sorry for any inconvenienceAll merchandise will be picked up at our expense

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They did authorize a return of the product that we never ordered, but we had to pay to return the product This product was shipped out UPS ground service on February 19, This is a one day point This is not March 5, and we still have not received a credit for this product We did not spend time calling a wrong number We called the number that is on their invoice When the salesman called back to authorize the return, he said he was from Global This is certainly a waste of time and money for something that was never ordered in the first place Regards, [redacted]

We reissued the label per [redacted] ***'s request.

*** *** was sent product by our company (Contractor Supply Co.) at the request of *** ***, who represented himself as an authorized agent of *** ***Credit was extended to *** *** and the product was sent in good faith with 30-day net terms.
We did
receive a call from a person by the name of *** who requested a return service label on May This label was issued to him on 5/via email to ***This message failed four times*** then called again approximately a week later and the label was reissued via faxThe product was picked up by UPS and returned at the expense of Contractor Supply CoIt was received in our warehouse on 5/and credit memo number *** was issued that day, bringing *** *** to a zero balanceTheir account has been closedAt the customer's request, no representative of Contractor Supply Cowill contact *** *** in the futureTo go further, a note has been placed on this account: no orders will be filled upon request

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The *** tag needs to be re-sent using the correct fax number: ###-###-####According to the response it was faxed to the incorrect number, which would be why we have yet to receive itPlease also make sure that it is sent to my attention
Regards,
*** ***

Contractor Supply Company has no record of any attempt on the part of *** *** *** to contact our company with complaint about this orderThe product in question was sent at the request of *** ***, a representative of *** *** ***After reviewing this matter, a representative of
Contractor Supply will contact *** *** and send a return service label to pick up the product at our expenseThis should resolve the matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Please see attachment, which clearly shows attempt to return this item this is an obvious "record" of attempt at communication ( along with voicemails and talking directly to the receptionist) Contractor Supply Company states that this item was ordered by *** ***, it simply was not, nor is there a copypaper or otherwise, of a Purchase Order being submitted by *** *** *** *** There is no mention in the response from Contractor Supply of never attempting to solicit sales from *** *** *** ***, again I will accept a response from Contractor Supply Company only when: A) An statement in writing is provided that states they will not attempt to contact *** *** *** *** for any purpose other than to provide the pre-paid shipping return label And, B) As earlier mentioned, a written statement showing that *** *** *** *** is exonnerated from being responsible for Invoice # *** Also, these written communications need to be addressed to me, Darin Jacobs, specifically, as *** *** is in the Maintenance Dept and does not address monetary affairs of our company The pre-paid label may be faxed to: ###-###-#### attn *** ***
Regards,
*** ***

A representative of [redacted] who called himself [redacted] requested product from Contractor Supply Co. on July 28, 2014. The product was shipped to [redacted] at [redacted] OR, [redacted] via [redacted]. The tracking number is [redacted]. This product was...

received Tuesday,  08/05/2014 at 10:29 A.M. by the receiver and was signed for by "[redacted]". 
On August 15, we received a message from someone by the name of [redacted] who also represented herself as an employee of [redacted]. After this message was received, a [redacted] return service label with the tracking number 1zy995r99[redacted] was then faxed to the attention of [redacted] at ###-###-####. This label was never used.
[redacted] is still in possession of our product and is refusing to pay for it. On September 17, 2014 a Credit Memo number [redacted] was issued to the accounts of [redacted] and their balance was written off as bad debt. We have not contacted [redacted] since that date an no longer intend to do business with them.

[redacted] will no longer be a representative of Contractor Supply Co. He was a private contractor who will no longer rep our products. We are sorry for any inconvenience. All merchandise will be picked up at our expense.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  They did authorize a return of the product that we never ordered, but we had to pay to return the product.  This product was shipped out UPS ground service on February 19, 2014.  This is a one day point.  This is not March 5, 2014 and we still have not received a credit for this product.  We did not spend time calling a wrong number.  We called the number that is on their invoice.  When the salesman called back to authorize the return, he said he was from Global.  This is certainly a waste of time and money for something that was never ordered in the first place.
Regards,
[redacted]

We will mail both check and hard copy of credit memo on 3/17/14 when our check signer returns.  
Thank you
[redacted]

We reissued the label per [redacted]'s request.

This was handled promptly and we authorized an return authorization.   Our number and email is cleary stated on the packing list and invoice which is on the package.  The address is our warehouse address and has many tenants.   [redacted] is another unit in the building as they spent time...

calling a wrong number.  We are very easy to reach although we have had power outages and phone outages throughout the past month with storms.  We are sorry for the inconvenience but we feel we took care of this the best we could.  A credit memo will be issued as soon as our product gets back to us.  Once again sorry for any inconvenience.

We regret the delay in response to this matter, but the owner of our Business has recently fallen ill and our - management systems have been delayed. As a result of this illness, our company is in the process of restructuring and until management personnel is in place, Contractor Supply will not...

be taking on new clients, customers or sales representatives. All new business has beer suspended indefinitely.In response to this issue, the ales representative reference by [redacted] is an independent sales representative with whom we have suspended all affiliations until further review. According to our records, the fluorescent lights bulbs sent to [redacted] were returned on June 25, 2014 and they have no outstanding invoices with Contractor Supply Co., at this time.
Please let us no if any further action is desired.