Contractors Direct

Sent: Thursday, March 02, 10:AM Subject: Re: Revdex.com complaint id [redacted] Per his agreement with us he was to have a set amount auto-draft from his account monthly for his membership fee, there were a couple months that his payment did not go through which placed his account in past due status, a valid report [redacted] was refunded payments in December and his account has been cancelled per his request

We use a [redacted] for past due accountsSometimes their system does not sync with ours to clear out accounts that no longer need attentionWe do not utilize their collection services, so the notifications simply serve as a written reminder to contact usNo negative action will be taken on the former member's credit We will also make sure to contact the third party company to make sure their information is cancelled out in their systemThere is cross-mail occasionally during the removal process so notifications may be received for the next three to five weeks, but again, there will be no affect on their credit as it is not a collections attempt, just a notification

Sent: Thursday, March 02, 2017 10:05 AM Subject: Re: Revdex.com complaint id [redacted] Per his agreement with us he was to have a set amount auto-draft from his account monthly for his membership fee, there were a couple months that his payment did not go through which placed his account in past due...

status, a valid report. [redacted] was refunded 2 payments in December and his account has been cancelled per his request.

We use a [redacted] for past due accounts. Sometimes their system does not sync with ours to clear out accounts that no longer need attention. We do not utilize their collection services, so the notifications simply serve as a written reminder to contact us. No negative action...

will be taken on the former member's credit.  We will also make sure to contact the third party company to make sure their information is cancelled out in their system. There is cross-mail occasionally during the removal process so notifications may be received for the next three to five weeks, but again, there will be no affect on their credit as it is not a collections attempt, just a notification.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me as long as it is truly carried out and I am no longer receiving notices after 5 weeks as Massage Envy stated. Thank you for your assistance in this matter.