Contractors Register, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
The company had a rep contact me to verify the email that needed to be removedShe found it
and stated it was removedNo apology for the issue was givenWe will NEVER use this company again!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In my original complaint, I have already indicated what must be done to resolve my issue Instead, weeks after my complaint, I finally receive a response, and that response is to delay/continue to discuss a resolution Based on my experience of working with "Contractor Register, Inc." (aka The *** *** *** and Construction), a speedy resolution is unlikely and I do not want the Revdex.com to close my case until a final resolution is made Therefore, this complaint has NOT been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** *** ***

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In response to a letter dated Wednesday, August **, for ID# ***, the account still remains a disputeOur Customer Service Department and the Business Development Consultant are in the process of coming to a resolutionWe will have a response once a resolution has been made
Sincerely,
*** *** * *** ***
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This response is to your letter dated July **, and the referenced complaint against us, ID#***
Please be advised that The *** *** *** and Construction has been in publication since 1913. We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against us
Currently, ** *** *** is a customer of ours with two separate accounts. I have forwarded the complaint to our Customer Service Department and they have in turn forwarded the complaint to the Business Development Consultant for the accounts
At this time, since this is a current customer, our protocol is to mark the account as a dispute and have it handled through our Customer Service Department. It is up to our Customer Service Department and the Business Development Consultant to work out a resolution with the customer, so we will follafter this contact and resolution has taken place
Please contact me should you have any further questions
Sincerely,
*** ***
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The  business has responded.  Please see below: This is in response to your letter dated March **, 2015 and the referenced complaint against us, ID#[redacted].  Our contracts are non-cancelable prior to the expiration of their term. We cannot guarantee results from the advertising...

program and leads. [redacted] agreed to these terms and conditions in signing the one year contract on 07/**/14.  There are no records of customer expressing the lack of information or services being delivered to him prior to the complaint he filed with Revdex.com. Further training could have been given if the customer had communicated his lack of satisfaction with his program. On 03/**/15 when customer called our Customer Success Department it was offered to [redacted] that someone can give him a tutorial and assist in what our products have to offer. [redacted] declined further assistance offered to him. This company is current customer and our Customer Success Team has coded as a dispute. Once they have made a resolution I will submit the outcome of their decision. Please contact me should you have any further questions.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No resolution, not even a proposed one yet.  I will continue to reject the responses until there is a resolution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: The blue book states that [redacted] sign a new Contract with them for another 2 years,I have asked them to e-mail new contract and they keep sending a payment authorization form and a form for credit card, but I have not received a copy of the alleged contract renewal. I have made a few request for them to stop charging me for this alleged contract and they just keep running my carges for this account. I have had a few conversations with the accounts receivable department and they promise to send this new contract witch I have not received. I like to file this complaint for Renewal of my Contract with out my authorization and signature.This Company ReNew my contract for another 2 year with out me even being notify.Desired Settlement: I want this company to reinverse me the payments that have been taken from my bank account. And to close the renewal of contract I never signed with them

Business

Response:

The business has responded. Please see below:Please be advised that The Blue Book Building and Construction Network has been in business since 1913. We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against us. Upon reading the complaint, [redacted] is alleging that he never signed a renewal contract with us. To clarify, we have a signed, executed renewal contract signed by [redacted] from February 2015 for the 2016/2017 years. [redacted]’s payments for this contract were scheduled to start 9/*/15 and continue for 24 months at $259.35 per month. According to our Business Development Manager (David N[redacted]), [redacted] actually changed his artwork for his ad copy and also moved an ad from our LA edition to the OR edition (this is a change to what he had for his 2015 advertising). [redacted] was also told he would be receiving proofs showing the changes that he had requested. Starting in June (according to the Business Development Manager), [redacted] called from [redacted] and requested a copy of the contract. In August, someone again called our Customer Success team and requested a copy of the contract which was emailed to [redacted]. The Business Development Manager also had a phone conversation with [redacted] on October *, 2015 in regards to this matter as well and also emailed another copy of the contract to [redacted].Although we still stand firm on the fact that we have a valid renewal contract signed by [redacted], we do not wish to have a negative business relationships with our customers. Due to this, this issue has now been referred to the Business Development Manager and our Customer Success team to see if an amicable agreement can be reached between our company and [redacted]. Carolyn S[redacted] Customer Payment Services and Collections Manager [redacted]

Review: I joined the blue book construction network in july 2014 when [redacted] promised me that they would send me leads for my solar install business saying that they work full time to find leads for customers like me. he lied. they have send me a few leads which are not useful to me and I cannot pay for nothing anymore. they just do not have the capability to deliver what they promise as this is a new industry. I feel that I am being cheated.

I called in on 03/**/2015 to cancel and they said that I could not and have to pay till august. I revoked the credit card authorization verbally and the woman on the phone says that they will still charge the card. this is unlawful. charging my card when I revoke authorization is stealing. she was just talking over me and refusing to hear me. I am not paying for nothing.

the salesman did not provide me with a printed contract prior to taking the order and so obviously he could not go over it verbally as required by law. so this contract is invalid ab initio and also lying about what they are going to provide and not providing it is unlawful.Desired Settlement: 1. cancel this because I am getting nothing for what I am paying. I am being cheated.

2. revoke my authorization to charge my credit card.

3. stop charging me for remaining installments as I am not getting anything.

Business

Response:

The business has responded. Please see below: This is in response to your letter dated March **, 2015 and the referenced complaint against us, ID#[redacted]. Our contracts are non-cancelable prior to the expiration of their term. We cannot guarantee results from the advertising program and leads. [redacted] agreed to these terms and conditions in signing the one year contract on 07/**/14. There are no records of customer expressing the lack of information or services being delivered to him prior to the complaint he filed with Revdex.com. Further training could have been given if the customer had communicated his lack of satisfaction with his program. On 03/**/15 when customer called our Customer Success Department it was offered to [redacted] that someone can give him a tutorial and assist in what our products have to offer. [redacted] declined further assistance offered to him. This company is current customer and our Customer Success Team has coded as a dispute. Once they have made a resolution I will submit the outcome of their decision. Please contact me should you have any further questions. [redacted]

Review: AGENT FOR COMPANY F.MARTINEZ YEAR 2014, STATED HE RAN THE BLUE BOOK AGENCY WITH 18 OTHER EMPLOYEE-OWNED COMPANY. NOW THIS OWNER APPEARS TO HAVE GOTTEN FIRED. THE AGENT TOLD US THAT HE WOULD GIVE US ONE YEAR 2015 OF ADVERTISING FOR THE LOW PRICE OF $275.83 MONTH (YEAR RATE WOULD HAVE BEEN $3,309.96) WE WERE WILLING TO PAY CASH FOR THE YEAR RATE, HE SAID THAT THEY ONLY TOOK BANK CHECKS AND MONTHLY WITHDRAWS (NO SAVING FOR PAYING A YEAR) WE AGREED TO HAVE A 1 YEAR SUBSCRIPTION. JANUARY 2015 MARTINEZ CALLED AND SAID LOOK AT THE WEB PAGE WE CREATED FOR YOU BUSINESS TO GENERATE WORK FOR YOUR COMPANY (WE DID NOT NEED A WEB PAGE WE HAVE ONE, HE STATED IT WOULD GET US LEADS). WE CALLED IN JUNE 2015 AND LEFT MESSAGES AND NO RETURN CALLS. YEAR WENT ON AND NO HELP ON GETTING WORK FROM THIS BLUE BOOK ADD. NOVEMBER WE CALLED AGAIN TO TELL MARTINEZ THAT THE ADD WAS NOT BRINGING US NOT ONE PIECE OF BUSINESS IN OUR CATAGORIES. MUCH TO OUR SUPPRISE WE GET A CALL IN NOV **, 2015 (MARTINEZ HAS BEEN FIRED) AND HAD A MEETING WITH A FEMALE REP. OF WHICH SHE NEVER GAVE US A BUSINESS CARD, HAD A PAPER IN HER HAND AND I TOLD HER THAT WE HAVE NEVER RECEIVED A CONTRACT NOR ANY OTHER INFORMATION. I TOLD HER IT WAS BT THAT NO ONE COULD RETURN A CALL AND NO WE ARE NOT GOING TO SIGN UP AGAIN FOR ANOTHER YEAR. SHE WALKED OUT OF THE MEETING AND I SAID THIS MEETING IS OVER. NOW I AM RECEIVING E-MAIL THAT WE OWE FOR 2016. WE DID NOT SIGN FOR 2016 AND OR A CONTRACT FOR 2016 ADVERTISEMENT.Desired Settlement: REMOVE LMCOMPANIES WEB SITE THAT THEY HAVE ON PRO BLUE BOOK. (WE HAVE ARE OWN) WE DON'T NEED 2, WE NEVER HAVE HAD A CONTRACT NOR DO WE HAVE A CONTRACT, NO CONTRACT, THEIRFORE NO BILLING, NOTHING OWED.

Business

Response:

Re: Complaint #[redacted]Customer: [redacted] - LMCompanies Please be advised that The Blue Book Building and Construction Network has been in business since [redacted]. We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against us.As per our records, [redacted] signed a 2 year contract with our company on 10/**/14, for the years 2015 and 2016. As he stated, he did sign up to pay monthly, at $275.83/month for the period 1/2015 - **/2016. I have attached a copy of the signed contract.I have checked our records and have found no notes from our Customer Success team that [redacted] has called our headquarters office to dispute this contract, nor any other notes stating the same. At this time, if [redacted] wants to dispute this contract, he will need to call our Customer Success Department at ###-###-####. I have cc'd our Customer Success manager on this email, so she will be aware of it. Sincerely,Carolyn S[redacted]Customer Payment Services and Collections Manager

Review: Since 2011 I have been trying to remove our company for receiving bid leads. I attemepted with numerous phone calls as well as emails. The issue seemed to finally be resolved after months, then all of a sudden we started getting them again. Again I have reached out via email with no response from ANYONEDesired Settlement: We would like ADS Security to be REMOVED from receiving bid leads, we are not interested in them

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The company had a rep contact me to verify the email that needed to be removed. She found it and stated it was removed. No apology for the issue was given. We will NEVER use this company again!

Sincerely,

Review: The BlueBook Salesman, [redacted], represented the BlueBook as being able to provide leads for contractors in my industry. Upon signing up for their advertising services, I began to receive leads via email that have NO correlation to my industry at all. My company is in CCTV Security Camera industry, and instead we are receiving leads for SEWER TELEVISING and ALARM SYSTEM INSTALLATIONS which our company does not perform. The 2nd part of the advertising that was purchased was their BB SUPPLY, which I was assured would be a valuable asset to our business, by emailing out fliers to electrical contractors on a monthly basis. After the first set of emails went out, I requested some kind of confirmation that the email was sent, and how many contractors it was distributed amongst. The responses I have received have been stall tactics. Seeing that these services were NOT as described, I contacted bluebook again and asked to change the contracted services and was met with by a sales person again, giving me options for adjusting and I was told that I could change the advertising plan up until November [redacted].Desired Settlement: I have formally asked to sever this agreement, because BlueBook is obviously unable to provide the advertising services that were sold to me effectively in my industry and has in 60 days been unable to even provide me with even a confirmation of their BBSupply emails. I was told that this could not be done, that I could only reduce the advertising, but would need to maintain a 2 year contract even though the book has not been published. I request that my business be REMOVED from your book completely since it it prior to the publishing deadline, keep the $375 that was paid initially for services performed and SEVER our agreement. This will compensate BlueBook for the 'services' that they performed to date, albeit ineffective and not as described for my industry, and will stop them from incurring additional costs by publishing my company in your book.

Consumer

Response:

At this time, I have not been contacted by Contractors Register, Inc. regarding complaint ID [redacted]

Sincerely,

Business

Response:

We are responding to your letter dated October **, 2013 and the referenced complaint against us, ID #[redacted]

Please be advised that The Blue Book Building and Construction Network has been in publication since 1913. We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against us.

I have read the complaint, and it is my understanding that the customer feels that they have not received what they thought they signed a contract for and wishes to cancel his contract with our company.

As per our records, the customer signed a two year contract for advertising services on July **, 2013. His contract became "live" in our system and on-line on 8/**/13 and the sales rep informed [redacted] of this so that he could search leads, upload his BB Supply flyer, and check his ads. On 8/**/13, the sales rep met with [redacted] to go over our system and to train him on how to use our tools in order to maximize his advertising program. On 8/**, the sales rep informed [redacted] that his BB Supply flyer had been loaded and that the emails to "Electricians" would be sent on 9/*/13. [redacted] also had another BB Supply flyer that was loaded and sent on 10/*/13.

Per [redacted]'s emails with the sales rep, he was not satisfied with the leads that he was receiving or the BB Supply flyer, due to lack of response. The sales rep was in contact with [redacted] during the past three months trying to work with him to see the need to be patient and that advertising of this nature takes time to work and the more that your name is exposed to the right companies, the better it is. Unfortunately, [redacted] still was unsatisfied.

Although it is our company policy not to allow cancellations, due to [redacted]'s dis­satisfaction, the sales rep offered to reduce his program significantly in size and also to reduce it to only one year. [redacted] did re-sign another contract for this on 10/**/13. He still at this time was un-satisfied and really wanted to cancel everything.

At this time, we decided in the best interests of all parties involved, to allow [redacted] to cancel his program entirely. As of 11/**/13, we officially cancelled his account with our company.

Please let me know if you require any further information.

Sincerely,

* *

Customer Accounts Supervisor

Blue Book Building and Construction Network

Review: We are a construction company who signed up with the [redacted] after a sales person completely lied to us about how the service works. We SPECIFICALLY asked if the "leads" were from the job owners, as we did not want to waste our time with getting emails from companies who did not own the jobs. She ASSURED us that we would only receive leads from job owners. First of all, we received a lot of "leads" but had to filter through them because the VAST majority of them were for jobs that were no where near our service area. That aside, we bid on multiple projects. It was only after following up each time that I discovered none of the companies owned the jobs! They were simply taking our bids and adding them to their own and then submitting them to the actual job owner!

It was a complete waste of our time, as we were not looking for a networking service. We had no desire to hobnob and smooth talk people to win them over just to get jobs. And we told the sales person that! My husband has been submerged in this industry since he was 16, so we didn't need to network; we were simply seeking cut and dry leads to bid. Once we got the job, our hard work would have earned us future work for that company. We DID NOT want or need a networking program and we made sure the sales rep was very aware of that! She spent 2 hours in our office sharing personal stories and gaining our trust, only to manipulate us into getting her sale at any cost!

She also lied to us by saying that we could cancel at any time we were not satisfied. She went from saying this was a 2 year commitment (we refused) to a 1 year commitment (we were still extremely hesitant) to, "You can use your credit card for the monthly billing so that, if you aren't satisfied, once you cancel with us, you can also dispute it through your credit card company."

She also left us with a copy of our "contract"; a one page paper that listed what we were paying for and the associated monthly charges.

During our dispute process, a customer service rep said that our contract said we could not cancel. I asked for a copy of it because the contract we had did not say that. The customer service rep emailed me a TWO page "contract". The first page was what the sales rep gave us for our records.

The second page was the "PAYMENT AUTHORIZATION" slip that the sales rep gave me to sign to give permission to bill our credit card. Apparently, THAT page was the second page of the “contract!”

THAT PAGE listed, in small print under the large payment authorization section, the actual “contract” terms where it says the contract is "non-cancel-able". Had I realized the actual CONTRACT was 2 pages, I would have read the entire thing and would have seen that it was non-cancel-able and would not have signed up, as that contradicted what the sales rep told us!

But the ONLY THING presented to us as the COMPLETE CONTRACT was the FIRST page. She even said, "Here is a copy of your contract for your records", as she gave me the FIRST PAGE only!

The ENTIRE sales process was a scam and I absolutely feel violated. YES, I signed something granting permission for them to bill my credit card. BUT, it was NOT presented to me as a "contract" with terms. It was given to me as a credit card authorization slip to sign!

Our sales rep said we could cancel at anytime we were not satisfied and told me to use my credit card for the monthly billing so I could dispute the charge if it took too long to process the cancellation. HER WORDS.

So, when I disputed the transaction in May 2015 and it was resolved in our favor; I took that, along with the info from our sales rep, to believe that everything was resolved.

I NOW understand that disputes with my credit card company have no bearing on the "contract" I signed.... But I was not aware of that BEFORE NOW.

So, since MAY 2015, based on the information from our sales rep and my credit card company, I assumed the service was cancelled and resolved. I have not received ANYTHING from The [redacted]; not an invoice, a statement, an email, a phone call, a letter...NOTHING saying we owed them money…..until 4 MONTHS LATER in August 2015, when a collection agency called to say we owe them $1,672.70, which includes penalties and interest from non payment!!

Keep in mind that we have already paid the [redacted] $786.68 for being lied to. I did not ask for a refund because we did not initiate the cancellation process until the end of April. At that point, after figuring out this was not what we were told it would be, we simply wanted to part ways; be removed from their program and stop being billed.

BUT, ultimately, because I signed a so-called "contract" I am now stuck trying to fight... what I know is going to be... a losing battle because everyone keeps saying, "You signed the contract" I just keep repeating, "I signed a PAYMENT AUTHORIZATION FORM" not a “contract”.....but no one cares to listen to how I was hoodwinked by a lying sales woman; they just see my name on a "contract".

And now, after I sent an email to cancel the service in April 2015, and then disputed it in May 2015 with my credit card company (Like my sales rep said to do) ... I have been sent to a collection agency for payment.

I can tell you, a collection agency is not something we have ever dealt with before! Had I known the [redacted] said we still owed them money all this time, I would have been challenging it months ago and it never would have gotten this far! The entire process, from start to finish, has just left a horrible taste in my mouth! So far we have already lost $786.68 and are now being told we owe an ADDITIONAL $1,672.70. Where is the justice here? At what point does this company stand behind the fact that its sales person (who is no longer with the company BTW) was dishonest and misrepresented its services and terms.

Instead, the manager with whom I communicated said that he reached out to the sales rep who said WE negotiated the terms from 2 years down to 1 year because we had financial troubles!! We have NEVER had financial troubles!!! I was appalled at how the lies continued! He went on to say that she had to obtain “special permission” from him to ALLOW US to have the 1 year contract before she could agree because that was not a customary practice. So NOW, the area manager is lying because the entire 2 hour time-frame the sales person was in our office she NEVER made a phone call, sent/received a text or email or had ANY communication with anyone outside of our office!

This entire process has opened my eyes to deceitful people and I am extremely saddened by the injustice of it.

I would have no issue with the service, had it been portrayed accurately! We just would not have signed up for it; because it WAS NOT what we were looking for. We made that VERY CLEAR to the sales woman, but she told us whatever we wanted to here in order to get me to sign that payment authorization page.... which looking back.... must have been why SHE was so unwavering about me using my credit card for the automatic billing.

Had I chosen to make monthly payments on my own, I wouldn't have had a reason to sign that second payment authorization page.... So she would have HAD to present it to me as the signature page of the contract! Then I would have read it and saw "non cancel-able" and called her on it!

The ENTIRE meeting with her was calculated and it makes me sick!

SO....all of that to say....if the [redacted]'s services are portrayed properly by a sales person and you enter into a contract knowing exactly what to expect and that the terms are non cancel-able.....then great! BUT PLEASE UNDERSTAND that we had a very dishonest sales person who deliberately lied to us about the service and its terms and scammed us into signing up for something that we could not cancel...just to make her sale!

Now…we have been sent to a collection agency and are having to negotiate a settlement to avoid credit damage and continued harassment! This is wrong and The [redacted] should not condone sales people who use trickery and lies to obtain signed contracts from hard working small business owners! Or maybe profits and the bottom line are more important to them than integrity? Either way, we are stuck in this quagmire trying to reach some sort of resolution so we can move on!Desired Settlement: Ultimately, since the sales woman lied about the services and tricked me into signing the second page of a "contract" that said it was "non cancel-able", yet she specifically told us we could cancel at any time; I would LOVE for a representative from the [redacted] to say the money we have already paid $786.68 is enough and we can just part ways. owing each other NOTHING!

But based on their rating with you, I'm SURE they won't respond!

Review: I have called The Blue Book at least 3 times requesting cancellation of this service. In addition, I have placed 2 calls to the rep who I spoke with in person when I signed up for this service. The rep never bothered to call me back, but every time I have spoken with their phone bank, I have been directed to send an email to their customer service team for resolution. I have sent 3 emails over a 30 day period. They have not responded to my emails and this business continues to attempt to draft the monthly fee from my account. I did not sign a contract with them and I do not have a term period that I am required to maintain. I wish to have this service cancelled and I cannot figure out how to get this done. I would like to repeat that I have sent 3 separate emails to their customer service team, who the phone reps keep telling me handles these issues, but it still has not been handled.Desired Settlement: Please cancel this service and stop trying to draft my account. I would like to receive something in writing verifying that the account has been cancelled.

Business

Response:

The business has responded. Please see below:October *, 2015 Re: Complaint #[redacted] Please be advised that The Blue Book Building and Construction Network has been in business since 1913. We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against us. Upon reading the complaint, the customer is requesting cancellation of their contract with us. They are also stating that they have no signed contract with us. In terms of their contract, I have a copy of an executed, signed contract for two years, signed by [redacted]. I have today (10/*/15) emailed a copy to Ms. G[redacted] of this contract. In terms of cancelling, our terms state that our contracts are non-cancellable. In terms of letting this customer out of their contract, I am not able to do that, but will forward the information to our Customer Success department for them to follow up with the customer. Please let me know if you need any further information.

Review: In 2013, my company signed up with the [redacted] to access their database of construction projects that we could bid on. Their sales rep was excellent and convinced us to sign a two year contract based on his assurance that we would be getting numerous, viable leads for projects that would increase our sales and profitability. After over a year and half of committing a significant amount of time above and beyond their subscription fee to data mine the information, taking precious time away from the effort of making real sales and struggling with their system, we still have not gotten a single lead that we feel is worth submitting a bid on.

Despite complaining to our sales rep and his boss that the system was not working for us, and letting them know that we have had zero success with their product, they said there was nothing they could do. When we asked to be released from our contract, the sales rep and then his manager refused. They were adamant that the problems we were having were from our not using the system correctly and not from their product. To prove our sincerity, I allowed them to train additional staff on the product, again, and followed through with their suggestions and even exhibited at their “The [redacted] Showcase” in [redacted]. All of which resulted in nothing but additional wasted time, manpower and money.

We have never encountered another company that had such disregard for customer satisfaction. We have repeatedly let them know that we have gotten $0 of value out of their service and were deeply dissatisfied but they just do not care.

We have been polite and sincere in our request to be released from the contract based on that fact that their product is not a good fit for our company. All of our efforts have fallen on deaf ears and continue to be refused. Based on our experience, we want to make sure anyone else considering signing up for this terrible service knows what they are getting into. The [redacted] is the worst company we have ever dealt with and the service they provide is absolutely worthless.Desired Settlement: Release from contract and cease charges to our credit card.

Business

Response:

[redacted]

This response is to your letter dated July **, 2014 and the referenced complaint against us, ID#[redacted].

Please be advised that The [redacted] and Construction has been in publication since 1913. We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against us.

Currently, [redacted] is a 2014 customer of ours with two separate accounts. I have forwarded the complaint to our Customer Service Department and they have in turn forwarded the complaint to the Business Development Consultant for the accounts.

At this time, since this is a current customer, our protocol is to mark the account as a dispute and have it handled through our Customer Service Department. It is up to our Customer Service Department and the Business Development Consultant to work out a resolution with the customer, so we will follow-up after this contact and resolution has taken place.

Please contact me should you have any further questions.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In my original complaint, I have already indicated what must be done to resolve my issue. Instead, 2 weeks after my complaint, I finally receive a response, and that response is to delay/continue to discuss a resolution. Based on my experience of working with "Contractor Register, Inc." (aka The [redacted] and Construction), a speedy resolution is unlikely and I do not want the Revdex.com to close my case until a final resolution is made. Therefore, this complaint has NOT been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

In response to a letter dated Wednesday, August **, 2014 for ID# [redacted], the account still remains a dispute. Our Customer Service Department and the Business Development Consultant are in the process of coming to a resolution. We will have a response once a resolution has been made.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No resolution, not even a proposed one yet. I will continue to reject the responses until there is a resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Signed a contract for advertisement . Bluebook sent me a proof after deadline to make changes. Would not let me make changes. Internet ad incorrect for several months same problem . Kept telling me they would work this out. Never offered anything to fix issues.

Ad in Bluebook was Unacceptable. I received 20 calls a day from salesmen. 30 emails a day for work we did not do.

Problem, I was asurred my ad would look professional. Told salesman I did not have estimating department. We were looking for people with specific jobs . I have been advertising for 10 +yrs. I did not approve of what I received.

Review: Since the beginning of my service date in December 2013, the program has been riddled with problems. Derelict website system of obtaining leads has led to countless occasions on the phone with tech support, often to avail. Multiple issues such as emailed ITB's not showing up in the website database, to the most recent issue of being blocked from opening documents which resulted in 2 weeks in January without service. On the most recent billing date of February **, I sent a reply email to a [redacted]requesting a credit/refund for the 2 weeks of lost opportunities and service, and to date, the courtesy of a reply has failed to arrive. Most recently, an issue of the book was released with a published ad which, without my pre-viewing or approval, was issued with the wrong phone number on display.Desired Settlement: Compensation for failing to meet contractual obligations.

Business

Response:

Revdex.com – Mid Hudson, New York State Region

Re: Complaint #[redacted]

Customer [redacted] – Glass Protection Specialists, LLC (our #[redacted])

This response is to your letter dated February [redacted], 2014 and the referenced complaint against us, ID#**

Please be advised that The Blue Book Building and Construction has been in publication since 1913. We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against us.

Currently, ** is a 2014 customer of ours. I have forwarded his complaint to our Customer Service Department and they have in turn forwarded the complaint to his Business Development Consultant.

According to the notes from our Customer Service Department, the Business Development Consultant had no idea of the problems that [redacted] was experiencing and has a meeting date with him next week. Due to the fact that [redacted] is a current customer, it is up to our Customer Service Department and the Business Development Consultant to work out a resolution with the customer so we need for the meeting to take place before anything further can be done.

After the meeting, I will follow-up with our Customer Service Department to make sure that the customer is satisfied with the outcome of the meeting.

Please contact me should you have any further questions.

Sincerely,

Review: Dear sir.In 2013 I met with [redacted]z, for advertisement in the blue bookI was told by him that,the total amount was $900.00 per year for advertising. I was misleading by signing the contract no amount was writingin the contract,after 6 months I was moving to [redacted],and I spokewith [redacted] that I was leaving the area if could please cancel the contract, he told me to pay the difference that I owe $500.00 and it would be cancelled, he told me I promise that, so I did pay the $500.00 as I honest iam. After 8 months they put me through a collection agency $1724.00I believe I did everything in my part to pay this bill, and this salesmanhe tried to pull a fast one on me I believe, that we don't do business like this in the United StateDesired Settlement: I believe I should not pay them anythingThank You