Control Brand

Review: I purchased 2 angel clocks from a local distributer in dec 2012 as christmas gifts for family members. We did not have the holiday until Feb as the family did not get together until then. Anyway, when we open these two clocks, they were both broke. I tried to return them to the retailer, but they were discontinued and no longer carried the clocks. The suggested I try the company on the box. I contacted the company in Feb, trying to return the clocks for replacments, but they have put me off so many times. They stated that they sent out the clocks, but they never arrived. When I contacted them again, they stated that the label must have come off is shipping and they had no record of ever sending the replacements, but they sent another email after I sent them a email stating that I was contacting the Revdex.com. They I got a emails on the ** of June stating that they sent out another shippment. Really!!!!!Here it is the end of July. They must be coming by horseback.!!!!!!!! I think when you pay for something in good faith, they should have no trouble taking the back the item and replacing it. Especially when they are so expensive...Desired Settlement: I would like both clocks replaces. I even offered to send back the clocks I have, but they did not want them back. One of the clocks still sits here waiting to be returned..

Consumer

Response:

At this time, I have not been contacted by Control Brand regarding complaint ID [redacted].

Sincerely,