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Controlled Irrigation Corp.

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Reviews Controlled Irrigation Corp.

Controlled Irrigation Corp. Reviews (5)

As we discussed on the phone, [redacted] purchased the home on [redacted] ** from our previous long time customer since Upon purchasing the home, the service contract was transferred to them On Oct3, Mrs[redacted] called our office to schedule the winterization of the sprinkler system and state that one sprinkler head by driveway was popping out of the ground On October 7, our service man [redacted] , who has worked for us for well over years, went to the home to perform the service He winterized the system and replaced the head The fitting was snapped at the base of the head indicating that it was run over by a car/truck Couple weeks after this service was performed, [redacted] called to tell us that we broke his driveway and what are we going to do about it We did not cause the driveway to crack The head is located to inches away from the driveway I have emailed you the pictures which show the condition of the driveway These pictures were taken today, November 4th If you require any other information, please do not hesitate to contact me

As we discussed on the phone,  [redacted] purchased the home on [redacted] from our previous long time customer since 2003. Upon purchasing the home, the service contract  was transferred to them.
 
On Oct. 3,  Mrs.[redacted] called our office to schedule...

the winterization of the sprinkler system and state that one sprinkler head by driveway was popping out of the ground.  On October 7, our service man [redacted], who has worked for us for well over 15 years, went to the home to perform the service.  He winterized the system and replaced the head.  The fitting was snapped at the base of the head indicating that it was run over by a car/truck.  
 
Couple weeks after this service was performed, [redacted] called to tell us that we broke his driveway and what are we going to do about it.   We did not cause the driveway to crack.  The head is located 12 to 18 inches away from the driveway.
 
I have emailed you the pictures which show the condition of the driveway.  These pictures were taken today, November 4th.  
 
If you require any other information, please do not hesitate to contact me.

Complaint: [redacted]
I am rejecting this response because:
The initial phone call to Controlled Irrigation was placed October 8th, the day after the job, to the business regarding the damage not weeks after, that is a lie. I also have pictures timestamped the morning of Oxtober 8th the day after the damage not weeks after. It took 2 1/2 weeks for the business to respond after speaking to a secretary each time I contacted them. I wrote to Revdex.com October 28th after speaking to someone who said they would have the owner [redacted] call me, which still has not happened.
Regards,
[redacted]

Review: Oct 7th 2014,this company replaced a sprinkler head that was damaged at my residence. In the process they broke the edge of my driveway to gain access to the sprinkler. This was not authorize or told to us that this happened until I saw it when I took out the garbage that night. I have been calling them since the 7th and finally received a return call almost 3 weeks later. I was unable to talk and since have been trying to have someone call me back, just getting told " we are busy and I'll tell the owner." Today oct 29th I was told by the secretary that she will tell the owner again and "well what do you want us to do about it." This is a poor attempt at dealing with n issue a client has regarding damage that was done to my property and want the damage repaired.Desired Settlement: I would like the section of my driveway that was damaged repaired.

Business

Response:

As we discussed on the phone, [redacted] purchased the home on [redacted] from our previous long time customer since 2003. Upon purchasing the home, the service contract was transferred to them.

On Oct. 3, Mrs.Cruz called our office to schedule the winterization of the sprinkler system and state that one sprinkler head by driveway was popping out of the ground. On October 7, our service man [redacted], who has worked for us for well over 15 years, went to the home to perform the service. He winterized the system and replaced the head. The fitting was snapped at the base of the head indicating that it was run over by a car/truck.

Couple weeks after this service was performed, [redacted] called to tell us that we broke his driveway and what are we going to do about it. We did not cause the driveway to crack. The head is located 12 to 18 inches away from the driveway.

I have emailed you the pictures which show the condition of the driveway. These pictures were taken today, November 4th.

If you require any other information, please do not hesitate to contact me.

Review: We had been using Controlled Irrigation for about 9 years. This year they came by to turn the water on and found a problem. While exploring the issue, the technician turned off the water to our house. He must have thought he turned it on, but there was only a trickle of water. We didn't realize until we tried showering. We were all forced to go to school and work without showering. They came the next day to turn it back on, and told us that there was no charge due to our inconvenience (the charge was supposed to be approximately $85). They also said they'd send someone out to assess the problem and provide an estimate, and despite a few calls, they never did. We went with another provider. We thought that was the end of it, but we received a bill in the mail after a month. I called to rectify the situation, left 2-3 messages over the course of a week and didn't hear back. I assumed it was taken care of. After 2 months, I received another bill. Once again, I called 2-3 times that week and didn't hear back. I assumed they were just behind in fixing their billing. I received a 3rd bill after 3 months, at which point I left another few, more angry messages. Finally I called this week and got someone over the phone. They transferred me to voicemail and keep promising to call back. I spoke briefly with someone this morning who denies that they waived the charge. THey are threatening a collection agency. They said they'll speak to the technician, but after 3 months, I doubt he'll remember the incident, let alone that he told us that there was no charge. It's not that we can't afford the $85. It's the principle, and the horrible way we've been treated - lack of respect, not returning calls, ignoring us, etc. This customer service is amazingly poor, and I'm thinking of suing if they send a collection agency after me for $85.Desired Settlement: Removal of the charges and an apology would suffice, despite the stress this has caused me.

Business

Response:

In response to the above mentioned complaint, our company was called by the homeowner on April 28, 2015 to turn on their sprinkler system because when we winterized it in 2014 we found a large root wrap on zone 2 that would require extensive repair and was noted on their winter invoice. Upon arrival at the residence on May 18, 2015 our technician also noted very weak water pressure throughout the entire system he notified the homeowner and was told that they were aware of it and needed to change their water filters for the entire house. Our office was contacted the next day, (May 19, 2015), by the homeowner and told they had no hot water. The same technician was immediately dispatched to their home and found the water heater valve turned almost off, once again he informed the homeowner what the issue was and turned the valve back on then told the homeowner there would be no charge for the second service call due to us going there as a courtesy to a longtime customer. Please note that the sprinkler system has nothing to do with the water heater. The homeowner called our office 3 times and was repeatedly explained to that he still was expected to pay for the original turn on appointment and insisted on arguing. This was during our very busy season and it was difficult to get everyone involved together to discuss it once again at the homeowners’ insistence. At no time was the homeowner ever transferred to voicemail due to the fact that our phone system doesn’t have that feature. As a side note, we keep records and it has been noted in the past that these homeowners don’t like to pay for service calls yet are nice about it and try to justify not paying. In conclusion our company is willing to waive the balance legitimately due to us, because the stretching of the truth that we’ve dealt with simply isn’t worth the $84.53.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

While the explanation they provided is rude, untrue and demonstrative of why you shouldn't do business with them, the fact that they are removing their charges is acceptable. Since they were responsible for turning off the hot water, it goes without saying that they should not charge to visit the next day to turn it back on. When they said there was no charge due to our inconvenience, they were noting that there was no charge for the initial visit, where they mistakingly turned off the water to begin with. They should better communicate with their staff who make these promises before insulting their loyal customer base. THey should take a business class or two, and then maybe learn some common courtesy from their parents.

Regards,

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Description: Irrigation Systems & Equipment, Lawn & Garden Sprinkler Systems

Address: 1014 Rt. 33, Suite 8, Freehold, New Jersey, United States, 07728

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