Controlled Resources Management Group (CRMG)

If your looking to buy a home under this management, don't do it! Tom is a little man with a little mind and it shows in his inability to respectfully manage a property. They disregard the law and do as they please. The desires of the homeowners I's not even a consideration to this company. They have had affiliates of they're company write the only positive reviews found. That I can guarantee because Noone that has dealt with these people has anything positive to report.

A broken circuit breaker on condo main, broken due to old equipment, exposed weathering, and poor upkeep was assessed by association as my expense.CRMG is the agent representing [redacted] Association in Reno, and advised them that the building circuit breaker, which is part of the main panel, not the unit panel, is the responsibility of the condo owner. The main panel is obsolete and deteriorated, which would impose a high failure cost onto condo owners. The electricsl main is clearly the association's responsibility.Desired SettlementApproximately $150 in cost to replace circuit breaker in main panel.

Wrongful Lien Placed on my PropertyA lien was recorded on my property in May, stating that I owed $2148 in HOA dues and fees. I called the association manager to explain that I had paid, and that the lein was wrongful. In total, I attempted to communicate with the management company four times, each time I was either told to come back with more supporting documentation (which I did) or was deflected onto the collections company (told 'it's out of our hands').In summary, CRMG has been uncooperative, even though I have shown fronts/backs of checks sent to the HOA showing that my dues have indeed been paid.Desired Settlement1) Release of the lein on my property (there is no basis, as described above)2) Removal of my account from collections.Business Response Contact Name and Title: [redacted], PresidentContact Phone: 775-826-8092Contact Email:[redacted]CRMG is a homeowners' association management company. We adhere to each association's governing documents, policies, and resolutions to ensure that matters involving individual owner accounts are dealt with fairly and consistently. In other words, we do not initiate these policies, we only help the association's board of directors to enforce them uniformly and consistently so that no owner is treated unfairly. In this specific case, an owner was delinquent in paying monthly assessments and was sent numerous late fee statements each time a late fee was applied to the assessment account. Each such statement afforded the owner an opportunity to resolve this issue. After the owner account became more than sixty days delinquent, the owner was sent a delinquent account notice from the association stating the amount of the delinquency and the opportunity to enter into a payment plan to bring the account current. This notice is in accordance with the statute governing common-interest communities, and adds no additional cost to the owner. This notice and opportunity to resolve this matter was ignored. The owner account was subsequently sent to a third-party collection firm, as is allowed under the statue and is in accordance with the association's assessment collection policy. On numerous occasions since we became the association's manager, we spoke with the complaining owner, explaining that one issue contributing to the outstanding balance was a payment that was never received in our office. The owner acknowledged that it was sent via bill pay, but to the address of the previous management company. We never received it, but could not seem to successfully explain that merely initiating a payment via bill pay does not result in a payment being made, and there is no proof supplied by the complaining owner that the bill pay check was cashed by our company or anyone else. We recently met with the owner and spent considerable time in person reviewing every item on the owner statement dating back to May 2014 and explaining how each charge and each payment received affected the ongoing balance on the account. Our company stands behind our accounting with regard to this and every other owner account, and we believe we have done everything possible to assist the owner in understanding the cause of the outstanding account balance. Many opportunities were available to resolve this matter before the referral to a collection firm and the resulting lien being placed against the property. We do not have the ability to release the lien without direction from the board of directors to do so, nor is it commensurate with our company policy to consistently enforce our associations' governing documents.