Controlled Temperatures Inc

Review: FOR REFUND OF SPRING MAINTENANCE ON 2 SYSTEMSAMOUNT $965.12PLEASE REMIT THE ABOVE AMOUNT AS A REFUND FOR PERFORMING UNNECCESSARY WORK ON THE A/C UNTIS AT [redacted], and CT.UPON CONTACTING ANOTHER A/C COMPANY THEY IMMEDIATELY INFORMED ME THE UNITS WERE SALT WATER DAMAGED AND NO WORK SHOULD HAVE EVER BEEN PERFORMED ON THEM AS THEY WERE NEVER GOING TO FUNCTION PROPERLY. IT WAS ALSO INDICATED THAT IT WAS PRETTY OBVIOUS.AS YOU MIGHT IMAGINE I AM IRATE THAT IN ADDITION TO REPLACING THESE UNITS I HAD TO INCUR THE UNNECCESARY EXPENSE OF ADDING FREON AND SEALER TO ALREADY DOOMED UNITS.PAYMENT DUE IMMEDIATELY.

Product_Or_Service: OUTDOOR AC UNITS

Desired Settlement: $965.12

Business

Response:

Business Response /* (1000, 5, 2013/08/30) */

Contact Name and Title: [redacted], Pres.

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@C[redacted]

When our dispatcher took the owner's request for routine Spring Maintenance on 4-26-13, no mention was made by the owner that the home or system had sustained any flooding and/or salt water damage from hurricane Sandy. The Service Order taken by our dispatcher indicated customer requested "Spring Maintenance on 2 Systems". When our service technician arrived at the home, no mention was made of any flooding or salt water entering the home or system from hurricane Sandy. The system and area was dry and there was no visual evidence of any storm damage. Had we been apprised of flooding with the unit taking in salt water, we would have been more than happy to dispatch our estimator to price out for replacement. If this unit was affected by salt water due to Hurricane Sandy at the end of October, we did not get a call until it was time for Spring Maintenance - a full 6 months later - at which point the unit was completely dried out. Many of our customers sustained salt water damage due to Hurricane Sandy, but they called for inspection shortly after the storm and we were able to either repair or condemn and replace their systems.

On the first visit our technician added Freon to two upstairs units - this is a typical problem we encounter during maintenance visits and it has nothing to do with storm damage. On the second visit on 5/23/13 (this invoice remains unpaid), our technician installed a super booster to get the compressor to start - also not a storm-related item. Even at this point, no mention was made by customer regarding any storm damage. We believe there should have been more communication from the owner - had our technician been aware that salt water entered the system, he may have dismantled part of the system to have a better look...however, this is not done during routine maintenance visits and would add unnecessary cost to a customer.

We find it ridiculous that the customer never mentioned anyting about the storm damages to their home. The first mention of the hurricane was when [redacted] in our office called the customer on approximately 8-20-13 to see about payment on the second invoice. The homeowner would not listen to any reasons from her and just told her that they were calling the Revdex.com. This could have all been avoided had they informed us when we were out there or in a nice civil conversation last week.

Consumer Response /* (3000, 7, 2013/09/02) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The home was evacuated during Hurricane Sandy so there WAS NO AWARENESS OF ANY SALT WATER DAMAGE to the a/c units or any other part of the house when Controlled Temperatures made their service call..

The house was built in 2002 to flood specifications and land elevation grades so it was reasonable for the homeowner to believe that the water did not breech any areas near the house....and no visible watermarks. If there was....I would have immediately filed a claim with my flood insurance company and records will show that no claims were filed at that time.

When another a/c company came out to look at the cooling problem in the same way Controlled Temperatures did (TO FIND OUT WHY THE HOUSE WAS NOT COOLING with no mention of the storm as there was no reason to) the salt water/storm damage was discovered by them .....and noted that the original company should have noticed the damage as it was pretty obvious.

That being the case, it should have been identified by Controlled Temperatures that spending money on the units was completely impractical as the units were damaged.

As for the remark about a "civil" conversation....that conversation was had MONTHS AGO with (from what I understand) a previous employee of Controlled Temperatures.....with an EXPECTED RESPONSE from the above mentioned company. No response ever happened until....months later.... when (with no previous mention of any other exchange) the above noted conversation ensued with ABSOLUTELY NO HISTORY OF THE PREVIOUS ":CIVIL" conversation.

Controlled Temperatures was negligent in identifying the core issue with the a/c units and just looked for a way to make a quick easy house call charging me almost $1,000 freon that was throwing good money after bad. I would like that money refunded.