Controller Chaos

Hi, We are so sorry for the problems! The holiday time can be true "chaos" for us, some things can slip through the cracksWe have no problem refunding you for the name on the controllerUnfortunately, when you order the splatter effect on your controller it is exactly as it sounds, we splatter paint over the controller which can sometimes land on any part of the controllerIt's hard to control exactly where the splattered paint landsIt also has a tendency to create a bubbled or textured feel to the controllerThis is the nature of the processWe would be happy to remake the controller without the spatter effect if this is something your son does not like the look and feel ofA customer service team member will reach out to you directly so we can come to a resolutionOur main goal is to make sure you happy with our products and service

Hi, I'm sorry to hear your still having problems with the controllersThe things your describing should not be happening at allI'm not sure how they got through the cracks in the first place but, the second time is even more odd We have no problem providing a refund for the products A customer service agent will reach out to you today to get the process startedWe are sincerely sorry for the inconveniencesWe will do what ever it takes to make things rightThanks, - Controller Chaos

Controller Chaos has responded to my complaint and in their own words, they state "We have no problem providing a refund for the products. A customer service agent will reach out to you today to get the process started. We are sincerely sorry for the inconveniences. We will do what ever it takes to make things right." and as long as they keep their word and I receive a full refund of both controllers then I am very happy to accept their response/ offer.

Hi ***, I'm very sorry to hear that your having issues with your controllerIts seems we are having a very hard time replicating the issue you are having with your controller in Destiny Our technicians spent very much time with this unit and are unable to see the same issue you
have beenWe've have replaced the whole controller to solve the issue but, your still having having the same problemsThere is many times when we take the XBOX controllers out of the box from Microsoft and they have slow turn problemsUnfortanally, this is an issue that Microsoft needs to fix with the products they offerThis is out of our control.We will have our customer service agent reach out to you today to work out a resolution with youThanks for your patience in this matter. Thanks, Team Chaos

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I never received an email from you all inquiring about my last name but it's ***, although I don't know why that is significant with this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/22) */
Hi ***,
We're sorry to hear about your recent experience with usWe've contacted you in regards to your controller and have resolved the issueThank you for your business
Sincerely,
Controller Chaos

Hi, We are so sorry for the problems! The holiday time can be true "chaos" for us, some things can slip through the cracks. We have no problem refunding you for the name on the controller. Unfortunately, when you order the splatter effect on your controller it is exactly as it sounds, we...

splatter paint over the controller which can sometimes land on any part of the controller. It's hard to control exactly where the splattered paint lands. It also has a tendency to create a bubbled or textured feel to the controller. This is the nature of the process. We would be happy to remake the controller without the spatter effect if this is something your son does not like the look and feel of. A customer service team member will reach out to you directly so we can come to a resolution. Our main goal is to make sure you happy with our products and service.

Controller Chaos has responded to my complaint and in their own words, they state "We have no problem providing a refund for the products. A customer service agent will reach out to you today to get the process started. We are sincerely sorry for the inconveniences. We will do what ever it takes to make things right." and as long as they keep their word and I receive a full refund of both controllers then I am very happy to accept their response/ offer.

Hi, I'm sorry to hear your still having problems with the controllers. The things your describing should not be happening at all. I'm not sure how they got through the cracks in the first place but, the second time is even more odd.  We have no problem providing a refund for the products....

A customer service agent will reach out to you today to get the process started. We are sincerely sorry for the inconveniences. We will do what ever it takes to make things right. Thanks, - Controller Chaos

Hello, We will have our customer service team reach out to you tomorrow. Sorry for the inconvenience! We will get it taken care of very soon! Thanks, Controller Chaos

Hi [redacted],Thank you for your recent order!I sincerely apologize about the issue with the controller in terms of paint damage. While normally physical damage is not covered under the standard warranty, we would be happy to take care of the issue with the paint on the controller, especially given...

that it sounds like there are other problems. Our customer service supervisor has contacted you through email to set up your repair process; we will complete any necessary repairs for you! If you have any questions at all, please feel free to contact us directly at [redacted] between 9AM and 8PM CST or to directly respond to our email, and we will be more than happy to assist you.Have a great day!

Initial Business Response /* (1000, 5, 2016/03/08) */
Hi [redacted],
I sincerely apologize about the situation, and have been informed that a shipping label has already been emailed to you as you had initially spoken about.
It seems as though this unfortunately was just a bit of miscommunication...

on our end- again, my apologies for the confusion! At this point we are happy to refund your full purchase price of $139.85 to ensure that you are satisfied.
I'd also like to apologize for any issues you've had during this process. Please contact us directly if there is anything else you need- we can be reached by phone at X-XXX-XXX-XXXX between 9:00 AM and 8:00 PM, seven days a week, or alternatively by email at [redacted]@controllerchaos.com anytime!
Have a great day!
Initial Consumer Rebuttal /* (2000, 7, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. A return label was issued and the item has been shipped back. While I do think there are quality assurance issues with this company they have agreed to the original agreement that allowed me to return the original controller. I consider the issue closed.
Thank you for the followup and honoring what was agreed upon.