Controls Center Incorporated

[redacted] did not install the unitA plumber named [redacted] purchased it on [redacted] accountFrom what I can gather the owner of [redacted] (***) did not approve the purchase either [redacted] had someone named Anthony install the unit after it sat in his basement for monthsAnthony installed the unit and when he went to start it he said it only had about psi refrigerant pressureHe told [redacted] he would have to charge him for the refrigerant he was going to put in itAnthony attempted to start the unit and use the compressor to pulled the refrigerant into the systemThe compressor tripped on thermal overload because it did not have enough refrigerantAnthony told [redacted] it had a bad compressor and would not runEvidently an argument happened between the of them [redacted] would not pay AnthonyAnthony ended up leaving and [redacted] had no coolingSo [redacted] cut the lineset and disconnected the electric and proceeded to return the unit to JohnstoneMatt [redacted] told [redacted] it had to be approved by myself [redacted] left the unit on the dockI contacted [redacted] to find out why the unit was returnedHe said it had a bad compressor and wanted a new unitHe was also telling me info that wasn't correct for a proper installI explained the unit came with a part warranty and not a unit replacement warrantyI then explained to him that the unit needed to be looked at by Greg [redacted] or myself to diagnose the problemI told [redacted] I would look at the unit to see if it had a bad compressor and call him back afterThe unit had leaves in the bottom and a white crust all over the bottom of the unitThe refrigerant lines had been cut with a sawzall and the service valves where left openI ohmed the compressor and it shows goodI called [redacted] back and told him the information he was telling me was not adding up and I needed to talk to the installerHe then gave me Anthony's phone numberI called Anthony, he confirmed the information about the compressor tripping on thermal overloadI called [redacted] back on speaker phone with Matt [redacted] listening and told [redacted] the unit would have a full part warranty and he needed to have it reinstalled and charged properlyI offered him a drum of refrigerant at no cost so he could have [redacted] charge it properlyHe then said he would come get the unitWhen he came to pick up the unit he talked to Shaun [redacted] saying some bad comments about myselfThen left with the unit and did not want the refrigerant [redacted] soon after called in saying he was not to purchase anything on his account and he wasn't doing any more work for [redacted] This was the last I heard from [redacted] Our offer for settlement on this complaint is a 25lb cylinder of Rrefrigerant at no charge Mike GriffithCustomer Solutions V.P– OperationsJohnstone Supply IncEKemper RoadCincinnati, OH 45246(o) (513) 672-1781(c) (859) 655-5162Email: [email protected]: www.johnstonesolutions.comCustomer_Solutions_Strat_UpdatedWe Make the “Tech in the Truck” More Efficient

I, Mr*** the customer refused the offer June 15, and I am still refusing this offer now for the 25lb of refrigerant. I purchased this unit which should not have needed refrigerant or repairsI paid the asking price and I did not want a unit that needed something to make it workI am a business owner and as a business owner the customer is always right in my plumbing businessI am sixty three years old, I purchased a lot of materials and itemsWhen they were defective I returned them where I purchased themThey refunded my money back or gave another similar item, unless it was stated no returns or refunds.This is the law the company must let customers know their policy on returns. I purchased the unit thinking it was a good unit that did not need repairing or replacementMrGriffith should be ashamed trying to sell goods that need work or repairs and not let the customer know. As a customer I should know the policy before the purchase is madeThere is no information on the sales receipt about return policies eitherHow is the consumer to know? The warranty is enclosed in the boxed up unit, which is where it needs to beThe manufactured warranty is not a return policy on a defective unitMrMike Griffith has never replaced a new unit that was defectiveMrBrian stated to me if I was a million dollar buyer there would be no questions asked about a replacement, but since I am not, this is a warranty issueThat's no way to talk to me as a consumerAll I wanted was a unit that workedI have that nowI need the purchased price and taxes paid to put this matter to restI want to be refunded in full.Regards,***

[redacted] did not install the unit. A plumber named [redacted] purchased it on [redacted] account. From what I can gather the owner of [redacted]) did not approve the purchase either. [redacted] had someone named Anthony install the unit after it sat in his basement for 6 months. Anthony installed the...

unit and when he went to start it he said it only had about 20 psi refrigerant pressure. He told [redacted] he would have to charge him for the refrigerant he was going to put in it. Anthony attempted to start the unit and use the compressor to pulled the refrigerant into the system. The compressor tripped on thermal overload because it did not have enough refrigerant. Anthony told [redacted] it had a bad compressor and would not run. Evidently an argument happened between the 2 of them. [redacted] would not pay Anthony. Anthony ended up leaving and [redacted] had no cooling. So [redacted] cut the lineset and disconnected the electric and proceeded to return the unit to Johnstone. Matt [redacted] told [redacted] it had to be approved by myself. [redacted] left the unit on the dock. I contacted [redacted] to find out why the unit was returned. He said it had a bad compressor and wanted a new unit. He was also telling me info that wasn't correct for a proper install. I explained the unit came with a part warranty and not a unit replacement warranty. I then explained to him that the unit needed to be looked at by Greg [redacted] or myself to diagnose the problem. I told [redacted] I would look at the unit to see if it had a bad compressor and call him back after. The unit had leaves in the bottom and a white crust all over the bottom of the unit. The refrigerant lines had been cut with a sawzall and the service valves where left open. I ohmed the compressor and it shows good. I called [redacted] back and told him the information he was telling me was not adding up and I needed to talk to the installer. He then gave me Anthony's phone number. I called Anthony, he confirmed the information about the compressor tripping on thermal overload. I called [redacted] back on speaker phone with Matt [redacted] listening and told [redacted] the unit would have a full part warranty and he needed to have it reinstalled and charged properly. I offered him a drum of refrigerant at no cost so he could have [redacted] charge it properly. He then said he would come get the unit. When he came to pick up the unit he talked to Shaun [redacted] saying some bad comments about myself. Then left with the unit and did not want the refrigerant.  [redacted] soon after called in saying he was not to purchase anything on his account and he wasn't doing any more work for [redacted]. This was the last I heard from [redacted]. Our offer for settlement on this complaint is a 25lb cylinder of R410 refrigerant at no charge.    Mike GriffithCustomer Solutions V.P. – OperationsJohnstone Supply Inc.1640 E. Kemper RoadCincinnati, OH 45246(o) (513) 672-1781(c) (859) 655-5162Email: [email protected]: www.johnstonesolutions.comCustomer_Solutions_Strat_UpdatedWe Make the “Tech in the Truck” More Efficient