Conture

I purchased the Contour Kinetic Smooth for the little bit of leg hair I have. It requires a AA battery. So, I put in a brand new top alkaline battery.
Not only did it not remove the hair, but it completely drained the battery.
I figured, okay, I'll try again tomorrow. So, I put in a new battery, made sure it was in the off position & went to bed.
The next morning, I took it out & figured after my shower I'd try again.
The battery was COMPLETELY drained. It was OFF & it killed the battery.
So what a waste of my money.

Our apologies on the incorrect spelling of Ms [redacted] ’s name We offered to replace what Ms [redacted] reported was incorrect with her purchase and she declined Customers are responsible for paying return shipping to ship the product back to our company as we do not have return labels As a courtesy in good faith we are refunding the non-refundable day trial cost once the product is returned and processed inWe have not changed our terms or policies and made good faith efforts to satisfy Ms [redacted] but unfortunately she made the decision to return the productWe are a proud accredited member of the Revdex.com and have been for years and sincerely apologize for this misunderstanding A full refund will be issued once the product is returned and processed in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaintFirst of all, my name is *** not ***I could see an inflamation in reporting callsI did not hang up the phoneI just told to last wonan that it is not fair that I have to pay cost of shipping, since the mistake was from their endI just do not feel safe and confortable by the way these people keep changing their terms and policies about a simple product that is lackng the quality that they advertiseSince the beginni I tried to cancel order, because what I was offered was not included and what was included is all wrong samplesHonestly, I regreted getting involved with this businessAs a customer I deserve to get my money back as well as cost of shippingI am willing to price out cost b *** and let Luminess know the cost.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.A supervisor by the name of *** called me personally to explain their problems and to offer a resolutionI have returned the Conture Facial Machine using the MRA, and I sincerely hope ***'s company does as she proposesOtherwise, I will submit another complaint.*** ***

Thank you for bringing this matter to our attentionWe have reviewed the account in question and according to our records the account has been paid in full since September We have spoken to the customer regarding her account and confirmed the product was delivered to the address
provided at time of purchaseThis matter is considered resolved and closed

On March 29, MsWilson went to our website and ordered a Conture Skin Enhancement System to try for $and after the first month it will be followed by payments of $to pay for the actual Conture systemMsWilson was also enrolled into the Skincare club in which she was informed
starting 45 days from her order date, she would receive a day supply Conture Skin Care Replenishment Kit for $+ free S/H/P every days, which she could call to cancel the club at any time. The payment information is listed on the very first page MsWilson came to, the terms and conditions she checked off on stating she has read, understands and accepts and on the check-out page prior to confirming the orderThe order will not proceed unless the customer checks a box agreeing to the terms and conditionsWe also immediately followed up with a confirmation email to JA*** confirming all of MsWilson’s agreed upon purchase details Per the terms and conditions MsWilson agreed to, “Try the Conture Kinetic Skin Toning System for a complete days starting the day it is deliveredIf you are not completely satisfied with the results then return the product for a refund of purchase price less paid S/H/P and initial cost assessed at time of purchase before the day money back guarantee period ends for all orders (including installment and full pay)Please review the Return policy for additional informationIf you have any questions, please contact the Conture Customer Care department for assistance by calling 1-800-976-9432.” We never fraudulently advertised our product as claimed. Unfortunately, it appears that MsWilson did not actually read the payment information and terms in which she agreed upon at the time of purchase and we sincerely apologize for this misunderstandingAs a courtesy in good faith due to MsWilson not being aware of what she agreed to at time of purchase, we’ll gladly make an exception and refund the non-refundable initial cost assessed at time of purchase. The agreed upon terms also informed MsWilson that customers are responsible for paying to return the product back to our facilityThe total cost paid at time of purchase was $26.41, not $29.95. Please have MsWilson return the product as instructed (*** has a week expiration date as discussed) and the account will be refunded in full once processed in. We value our customers and truly hope our response helps clear up any misunderstanding regarding our online ordering process. Please note that we have also attached a step by step online order to confirm that full disclosure is provided upfront

In order to end this problem, I will send that machine back to these lumineka peopleAs soon as I get notification of its delivery, I will expect my money backI need information of address to send it back. A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Thank you for bringing this matter to our attention Please note that Ms*** was informed if the colors aren't right to please contact us as we have a free color-match guarantee in which we send out up to bottles of foundations absolutely free during the day trial period
Unfortunately, when Ms*** called in she was very irate and would not allow the agent to speakThe agent offered to send out a color-match, but Ms*** demanded to return the item and was issued a Return Authorization number along with return instructions. Per the terms and conditions, the day trial cost is non-refundable, but we'll gladly make an exception and refund the trial cost once the product is returned and processed in. We do not have return labels as customers are responsible for paying return shipping to ship the product back to our facility. A manager also contacted Ms*** after receiving this complaint to try informing her that we will make an exception and refund the day trial cost, but unfortunately she would not allow the manager to speak and disconnected the call. We truly value our customers and wish Ms*** would have given us an opportunity to make things right so that her daughter could experience the wonderful benefits of airbrushing Please know that we will welcome her back with open arms in the event she changes her mind

Our apologies on the incorrect spelling of Ms. [redacted]’s name.  We offered to replace what Ms. [redacted] reported was  incorrect with her purchase and she declined.  Customers are responsible for paying return shipping to ship the product back to our company as we do not have return labels.  As a courtesy in good faith we are refunding the non-refundable 30 day trial cost once the product is returned and processed in. We have not changed our terms or policies and made good faith efforts to satisfy Ms. [redacted] but unfortunately she made the decision to return the product. We are a proud accredited member of the Revdex.com and have been for years and sincerely apologize for this misunderstanding.  A full refund will be issued once the product is returned and processed in.

On January 10, 2017 a person by the name of Debra [redacted] went to our website and ordered a Conture Skin Enhancement System to try for $19.95 and after the first month it will be followed by 5 payments of $59.99 to pay for the actual Conture system. Ms. [redacted] chose the option to pay for the Conture Skin...

Enhancement System in full to receive the instant $50 discount. Ms. [redacted] was also enrolled into the Skincare club in which she was informed starting 45  days from her order date, she would receive a 45 day supply Conture Skin Care Replenishment Kit for $39.99 + free S/H/P every 45 days, which she could call to cancel the club at any time.  The payment information is listed on the very first page Ms. [redacted] came to, the terms and conditions she checked off on stating she has read, understands and accepts and on the check-out page prior to confirming the order. The order will not proceed unless the customer checks a box agreeing to the terms and conditions. We also immediately followed up with a confirmation email to   [redacted]  confirming all of Ms. [redacted]’s agreed upon purchase details.  The 60 Day Money Back Guarantee in which Ms. [redacted] agreed to states the following “Try the Conture Kinetic Skin Toning System for a complete 60 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price less paid S/H/P and initial cost assessed at time of purchase before the 60 day money back guarantee period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you have any questions, please contact the Conture Customer Care department for assistance by calling [redacted].” We spoke to  Ms. [redacted] on January 12, 2017 regarding her account and informed her why her account was charged in full instead of the installment payments after the first month.  Ms. [redacted] chose the full pay option in order to receive the $50 discount; her invoice at time of purchase also reflected the full pay along with the $50 discount. Ms. [redacted] was advised that the product must be returned and we’ll refund that order and gladly place another order with installments. Unfortunately, to date the product has not been returned back to our company and the 60 day money back guarantee timeframe has expired. Due to the misunderstanding regarding the initial order we have cancelled out the Conture Skin Care Club automatic replenishments and she will have no further replenishments charged or shipped from our company.  Unfortunately, it appears that Ms. [redacted] did not actually read the payment information and terms in which she agreed to at the time of purchase and we sincerely apologize for this misunderstanding. We will gladly walk the Revdex.com thru the same exact ordering process to confirm that all payment information and terms were fully disclosed upfront and the orders will not proceed until the customer checks off on and agrees to all terms.

Due to the demand for our product during the holidays, the hold times have been longer than usual and we would like to sincerely apologize for this inconvenience as we are diligently working to ensure all customers are assisted in a timely manner. We issued Ms. [redacted] a Return Authorization Number on...

January 9, 2017. The cost to try the Conture system is non-refundable, but as a courtesy in good faith due to this misunderstanding, we have advised Ms. [redacted] that her account will be refunded in full in the amount of $52.41.The Return Authorization Number provided to Ms. [redacted] on January 9, 2017 was [redacted], once returned the product will be fully refunded.

Thank you for bringing this matter to our attention. We have reviewed the account and see that we issued Ms. [redacted] Return Authorization [redacted] on January 5, 2017 and informed her that the product must be returned back to our company by January 19, 2017.  To date, we have not heard...

back from Ms. [redacted] since obtaining the Return Authorization number or been provided proof of delivery. According to our records, the product has not been returned back to our company.  Please have Ms. [redacted] provide proof of delivery via this forum and we'll be more than happy to bring resolution to this matter.