Convenient Lifestyles Moving Inc

Good day,
On behalf of One Call Care Management, I am very sorry to hear of the significant dissatisfaction expressed regarding our transportation services. I personally reviewed the details of the incidents referred to on March and the overall service history for this customer.
On March 10, the network driver we assigned to complete the transport did not arrive as scheduled. I understand the great inconvenience this caused the customer and his wife as well as the risk of not completing the very critical appointment. When this matter was reported to us, our Network Manager took decisive action and removed the driver from our network. We do not condone or tolerate avoidable service failure on the part of our network partners. My Customer Solutions team also reached out to the customer directly and offered a personal apology for the inexcusable service issues he experienced. We offered to reimburse any transport expenses he incurred, however, he did not provide us with any details at that time. I would like to extend that offer again. The customer can contact me directly to provide his receipt and mailing details and we will be happy to reimburse his expense
In the Cincinnati metro area we do have a high quality transport partner that has a 100% success ratio for completed services year to date. We will be sure to use this transport provider exclusively for all future services scheduled for this customer. We have also assigned dedicated resources to review and assist with the next service scheduled in order to provide a positive and stress-free experience for this customer.
Respectfully,
Megan ***
T+L Customer Solutions Supervisor
One Call Care Transport + Language
P: ###-###-#### Ext ***

One Call Care Management coordinates and schedules medical products and services at the direction of workers’ compensation claims administrators.  We do not coordinate a product or service unless and until we receive authorization from the claims administrator.  In this case, we did not...

receive authorization for the ramp until May 10, 2016.  Following our receipt of the requisite authorization, we scheduled to have the ramp installed this week at a time that is convenient for the complainant.  The ramp installation vendor will keep us apprised of that status of the installation including when he or she is able to make contact with the complainant. 
The ramp is the only product or service One Call has been asked to coordinate or source for the complainant.  One Call does not handle medications at all.  Therefore, we have not interfered with the complainant’s medications in any way, nor would we have the ability to do so at all.