One Call Care Management coordinates and schedules medical products and services at the direction of workers’ compensation claims administrators We do not coordinate a product or service unless and until we receive authorization from the claims administrator In this case, we did not receive authorization for the ramp until May 10, Following our receipt of the requisite authorization, we scheduled to have the ramp installed this week at a time that is convenient for the complainant The ramp installation vendor will keep us apprised of that status of the installation including when he or she is able to make contact with the complainant The ramp is the only product or service One Call has been asked to coordinate or source for the complainant One Call does not handle medications at all Therefore, we have not interfered with the complainant’s medications in any way, nor would we have the ability to do so at all
One Call Care Management coordinates and schedules medical products and services at the direction of workers’ compensation claims administrators We do not coordinate a product or service unless and until we receive authorization from the claims administrator In this case, we did not receive authorization for the ramp until May 10, Following our receipt of the requisite authorization, we scheduled to have the ramp installed this week at a time that is convenient for the complainant The ramp installation vendor will keep us apprised of that status of the installation including when he or she is able to make contact with the complainant The ramp is the only product or service One Call has been asked to coordinate or source for the complainant One Call does not handle medications at all Therefore, we have not interfered with the complainant’s medications in any way, nor would we have the ability to do so at all