Convergent Healthcare Recoveries

To whom it may concern, The information provided to us from our client is limited due to the HIPAA laws we are governed by, therefore we are unable to determine what the services were rendered for the account in question I have labeled the account as disputed in our office and requesting an itemized state to be forwarded to MrJoseph Skaggs at the address provided for him in this complaint Once this information has been received and forwarded we can proceed with the investigationThanks, [redacted] ***

Initial Business Response / [redacted] (1000, 11, 2015/08/25) */ We have received your complaint and offer the following response We received your account on 6/29/in our office for collectionsThe validation notice was sent out on 7/2/to the address on fileOur office spoke with you on 7/7/in which you indicated you didn't know why the account was not billed to you before collections and that you were calling the provider about it Attempts to contact you were made over the following weekOn 7/22/you contacted our office stating that we were harassing you and stated our toll free number wasn't going throughThe rep noted that the person on the line refused to identify themselves and stated she should call the cops on us as we were not a legit company The provider advised of payment received on the account on 7/24/to close the account here in collections If there are any further questions, please do not hesitate to contact our office at the toll free number of XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I spoke to a rep on 7/because of a bill I had received from convergent, dated AFTER making payment directly to the hospital on 7/for the exact amount I had paid in person to the hospital on 7/13, your rep responded and simply stated "we have not heard from OSF stating your account has been paid"So in response, I asked your rep to re-issue a new billing statement so that I could bring it with me to the hospital along with my receipt of payment for the account in question, and the rep denied to mail me a new statement because I denied to further identify myself BECAUSE OF HOW UNPROFFESIONAL YOUR COMPANY ISIf you are calling me, about my account, and you're also mailing me, why do I need to further identify myself if you know my name, address and telephone number to harass me by? I don't play stupid gamesYour rep should have simply re issued a statement so I could have settled it at the hospital since convergent declined to contact the hospital, and the Hospital had supposedly not contacted convergent to clear my account as paidYou withheld the tools I needed then to prove I paid the account

Initial Business Response / [redacted] (1000, 13, 2015/05/01) */ We have received the aforesaid complaint and offer the following response We received the account in our office on 12/15/The provider, [redacted] Ambulatory Care, shows services in the amount of $outstanding for date of service of 01/02/14.The original balance for the account was $Payment totaling $was posted with adjustments totaling $The remaining balance was placed with collections Your dispute was received in our office and referred to our client for investigationIn the meantime, the account has been deleted from your credit file and closed from our office as disputed We have provided a copy of this complaint and response to our client, [redacted] Ambulatory Care for their review Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) A $bill was disputed because I went for an Ultra Sound and was not able to get one after waiting hours and was billed a doctor fee anyway by the OBGYNThey have removed it from my credit report which is what I requestedMy primary Doc bill was paid with no disputeThey seem very confused, because the only open bill is the $which was disputed since for services not rendered

Initial Business Response / [redacted] (1000, 10, 2015/07/07) */ We have received your complaint listed above and offer the following response We received an account from [redacted] Health Systems on 3/16/for the amount of $We received payments reported to our office from the provider on 4/17/ in the amounts of $and $77.55, leaving a balance remaining of $ On 6/8/15, you called our office stating you had an outstanding balance on your credit file and would like to pay the balance off in fullYou gave our rep your visa card to pay the balance off in full On 6/15/15, we reported the balance as paid in full to the credit bureaus Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/06/23) */ We have received the complaint and offer the following response The accounts were placed in our office on 1/9/We received a phone call from you on 3/16/stating that you had received our letters and want more proof of the type of service you receivedWhen the representative told you we do not have the description of the services you received, you stated if we worked for the provider we should have what the detailsThe representative advised that you could call your insurance company as they would have the information, but you refused and ended the conversation The following day, we received an e-mail on our company website telling us to Cease and Desist any communications with youYou wanted us to remove your number from our dialer system and never to contact you again In light of your request to cease and desist any contact with you, we were unable to provide any documentation of the accounts here in collections Your accounts were marked as cease and desist and your number was removed from our dialer system We are unable to forward any itemized statements of the charges as per your request for no contact.:: Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) as a debt collector the burden of proof is with youwhen I made a dispute you must provide proof not tell me to seek it myselfI have called my insurance company they tell me I owe nothing As for the cease and desist it clearly states you are allowed communication via USPS onlythat is a clear indication you were allowed to send proof via the mail you refused It is clear your company has violated the law by reporting a debt I do not owe to the credit agencies when I have been disputing it and clearly do not owe it per the insurance company you told me to call Since I had to seek the proof on my own and now have the proof I do not owe anything I have given myself the proof and am therefore wondering why your company contacted me in the first place Since I have found I owe nothing, and I have proof I owe nothing, I am asking your company for proof of debtAs I stated before simply saying I owe this much money means nothing, the insurance company has said I owe nothingI want to know the itemized billing how you came to how much I owe since the insurance says I owe nothing Since you agree you failed to send proof of debt since March 16th and have not followed law of providing proof of debt withing days I expect this will be dropped from my credit report within daysClearly your company has not followed the law I have clearly been disputing this matter, as your company acknowledged I requested proof of debt as was denied it from your company yet you report it on my credit reporta clear violation of the law You speak of nothing of the faxes I sent your company, the certified letters? only email you acknowledge I expect this matter to be resolved shortlyWhomever paid you to harass me, that is the person YOU are required to go to and get an itemized billdown to the last post it note they are billing me for since the insurance company says I owe nothing and your company is bulling me into paying a debt I do not owe to clear my good name you have tarnished with lies of debts These lies of debts have lowered my credit score simply due to the fact your company refuses to follow the lawI did not end the phone call your rep hung up on me because they would not listenI want the tapes of the conversation sent to me, this is a request of evidence that [redacted] be used at a later date for a civil and criminal case against your company the reps

Initial Business Response / [redacted] (1000, 10, 2015/09/24) */ Our office received the outstanding balance from our client, CF Medical LLC on 7/31/CF Medical LLC is a debt purchasing company and purchased the bad debt account from the original creditor/provider The original provider, Christus Spohn Hospital, rendered services on 3/29/to [redacted] with a date of birth of 02/24/Blue Cross Health Select, the insurance carrier listed at the time of service, was billed for the total charges of $9,The carrier paid the amount of $2,and an adjustment of $6,was applied to the accountThe remainder balance of $was listed as patient share If my office can be of any further assistance, please don't hesitate to contact us directly Thank you