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Convergent Solutions

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Convergent Solutions Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have no intention of visiting the facility that damaged my tire, because of course any defective equipment that damaged my vehicle on that day would have been repaired They said that they have covered other claims in the past, which I'm sure they have Unfortunately they have never damaged a luxury vehicle with pricey tires with damages over $ If the damages would have been $100, this would not even be an issue Obviously they damaged the wrong car that day and decided they were not going to resolve this issue because of the dollar value to repair I am asking Revdex.com to please publish all my letters on-line, because I want any consumer that plans on using this business to know how they service customers when they damage a car regardless of the dollar value Please note that I am not satisfied with their response and this situation is far from resolved Regards, [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Bowtie Express Carwash Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] * [redacted] Staff Member: Response: We have spoken to both spouses and requested they come and look at the construction of the conveyor to see that this type of damage is not possible at our carwashThey have both declined to come and look at the conveyorThe conveyor has a plastic cover over the entire length of the conveyor and could not cause any damage to the driver side rear tireThe Carwash manager said she had gone to [redacted] and then came back to say the Carwash caused the damageShe could have hit a curb on either our lot or at [redacted] that caused the damageThere is no way possible that being pulled down the conveyor in the Carwash could cause this damage Sent on: 6/11/7:07:PM

In regards to complaint ID# [redacted] , our manager went out and inspected her carHe saw that she had hit or been hit on the bumper before going through the CarwashHe pointed that out to her and she said she had backed into somethingBased on our managers inspection, it was his opinion that the bumper had been damaged prior to going through our CarwashI have attached a picture of the sign that is located in the driving lane for our customers to seeIt states that We are not responsible for any previously damaged parts of the vehicle." We do promote customer satisfaction, but we can not be responsible for previously damaged vehicles Sincerely, [redacted]

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