Converse

Upon further review of the situation, it appears the refund was rejected by [redacted] We made contact with Mr [redacted] today, January 28th 2016, to obtain credit card details to process the refundWe will monitor the refund and contact Mr [redacted] should there be any more issuesWhen we process refunds, the statement used is a generalized statementSome financial institutions can take up to days to post a credit to an account however most take an average of 7-business days

A replacement order was created for the consumer on 12/29/The sneaker style was discontinued in

Thank you for your patienceThe tracer was not placed at the time of responding to this complaintWe were in the process of working with [redacted] at the time of this complaintBased on the inconclusive findings from ***, we have moved forward and processed the credit for the items that were lostThe refund was processed on 8/7/Please allow 5-business days for the credit to post to your account if used a bank card and up to days for some credit card companiesThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

In effort to resolve the lost package claim we have reached out to Ms [redacted] however we were unsuccessfulThe original lost package tracer was declined by [redacted] due to the carrier not being able to reach Ms [redacted] We will gladly replace the item that was ordered or provide a refund [redacted] does require a signature on the lost package claim paperwork to process the claimIf we are not able to reach Ms [redacted] today, 5/17/16, we will process a refund for the lost item

Thank you for bringing this to our attentionWe were unaware this was occurringPlease allow us business days to investigate furtherWe appreciate your patience

RevDex.com: I have reviewed the response submitted by the business and have determined that... the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have paid for this transaction with [redacted] and as you know, [redacted] refunds are instant refunds, but I have not received my refund as of now!Maybe the business has released the refund internally, I have not received it though.I can easily prove this by sending you a screenshot of the original payment transaction.As myattachment shows, the refund has not been issued to [redacted] .Also, I sent another email to the business - I have now contacted Converse twice by email - and still have not received a reply.I strongly believe if I wouldn't have filed a complaint with Revdex.com, I'd never hear back at all Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]