Convertible Tops & More

Complaint: [redacted] I am rejecting this response because: The [redacted] 's are willing to work with the business but business has indicated that it does not have the funds to refund nor does business return the [redacted] 's phone calls Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/16) */ The customer's car was brought in October 8, and paid for October 19, The entire frame for the car was brought to me loose, not attachedThis removal was done elsewhereI'm assuming the customer removed or had someone else remove the frameThe frame was freshly painted but not installed back into its original positionI had a problem reinstalling the frameHe did not mention to me that his frame was bentWe will address this later After the new top was put on the car the side rails were not sitting straight on the frame, which means the front header was not sitting high off of the windshieldThere wasn't a sound reason for this to sit this way, possibly the top had to stretch out When the customer picked up the car he mentioned the fitI told him it may be the top had to stretch out in position and if there was a problem later give me a call which he didHowever, he didn't call about the car for 3-weeks I decided since there was problem I would go to his home on a Saturday which is a day we are closed to see if there was anything that I could do for himWhile working on the car at his home he mentioned to me the convertible top frame was bentHe had not told me this when he brought the car in originally, which explains the side rail problem and header bow problem which was the cause of his fit issue There was not a three time call on this carThe original and my trip to his home were it The scratchI have every intention to have it taken care of; the scratch only - not other damage to both quarter panels which were there when he brought the car inThe customer had to be aware of this in advanceThis damaged was caused by the convertible top sitting on the quarter panels which were done prior to bringing his car in to have the convertible top installedThe customer was aware of this which he mentioned to me when he originally brought the car to meIt is not my intention to pay for any prior damage to his car Regarding the customer's estimate for repair ranging from $to $I have contacted a collision center I do work forAn estimated price without seeing the car to blend in the color would be $If the entire rear clip had to be painted the price would be $ This estimate is by a long established auto body shopSince the car owner had his car painted by someone he knew at his house instead of a business specializing in this work having a paint booth which is temperature controlled to give a quality result, you cannot expect the resulting quality to be the sameThe customer's choice of painting caused his car to have paint flaws I have been in this business for years and I have worked on several Corvette's in the past without incidentMy record with Revdex.com is clear [redacted] Final Consumer Response / [redacted] (3000, 14, 2016/02/10) */ Still no response rom Mr [redacted] regarding reimbursementI am willing to work with him,but no communication Final Business Response / [redacted] (1000, 17, 2016/02/16) */ I would like to resolve this and will await your call thanks [redacted] Convertible Guy

The business has asked us to wait until Monday and we are willing to do soIf he doesn't agree refund the money by 2/1/I would like to continue pursuing this case

The installation of the convertible top is completed, which is what she paid us forShe is speaking about a headliner clip, which is a completely separate pieceThis piece has nothing to do with the job I did. I gave her a diagram of that parts she needed to get and I told her if she got the
parts I would put them on for her at no charge

Complaint: ***
I am rejecting this response because: The ***'s are willing to work with the business but business has indicated that it does not have the funds to refund nor does business return the ***'s phone calls
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/16) */
The customer's car was brought in October 8, and paid for October 19, The entire frame for the car was brought to me loose, not attachedThis removal was done elsewhereI'm assuming the customer removed or had someone else remove
the frameThe frame was freshly painted but not installed back into its original positionI had a problem reinstalling the frameHe did not mention to me that his frame was bentWe will address this later
After the new top was put on the car the side rails were not sitting straight on the frame, which means the front header was not sitting high off of the windshieldThere wasn't a sound reason for this to sit this way, possibly the top had to stretch out
When the customer picked up the car he mentioned the fitI told him it may be the top had to stretch out in position and if there was a problem later give me a call which he didHowever, he didn't call about the car for 3-weeks
I decided since there was problem I would go to his home on a Saturday which is a day we are closed to see if there was anything that I could do for himWhile working on the car at his home he mentioned to me the convertible top frame was bentHe had not told me this when he brought the car in originally, which explains the side rail problem and header bow problem which was the cause of his fit issue
There was not a three time call on this carThe original and my trip to his home were it
The scratchI have every intention to have it taken care of; the scratch only - not other damage to both quarter panels which were there when he brought the car inThe customer had to be aware of this in advanceThis damaged was caused by the convertible top sitting on the quarter panels which were done prior to bringing his car in to have the convertible top installedThe customer was aware of this which he mentioned to me when he originally brought the car to meIt is not my intention to pay for any prior damage to his car
Regarding the customer's estimate for repair ranging from $to $I have contacted a collision center I do work forAn estimated price without seeing the car to blend in the color would be $If the entire rear clip had to be painted the price would be $
This estimate is by a long established auto body shopSince the car owner had his car painted by someone he knew at his house instead of a business specializing in this work having a paint booth which is temperature controlled to give a quality result, you cannot expect the resulting quality to be the sameThe customer's choice of painting caused his car to have paint flaws
I have been in this business for years and I have worked on several Corvette's in the past without incidentMy record with Revdex.com is clear
*** ***
Final Consumer Response /* (3000, 14, 2016/02/10) */
Still no response rom Mr*** regarding reimbursementI am willing to work with him,but no communication
Final Business Response /* (1000, 17, 2016/02/16) */
I would like to resolve this and will await your call thanks ***
Convertible Guy

I would like to resolve this and will await your call thanks ***
Convertible Guy