In my years of providing my clients with drug testing results for new hires, this was the absolute WORST customer service I have ever received! Not only did they lose my candidates results and not inform me, delay my candidate's start which caused my client to be put in a MAJOR bind and affected my candidates financial situation drastically, but when I called to try and get some type of resolution to this problem, I was treated like it was "no big deal and this happens sometimes" and like it was MY fault! After days of not being able to provide me with a simple tracking number to find out where my candidates sample was, I finally contacted their "corporate headquarters" which was absolutely no help at all! They treated me the same way their clinic in Anderson, IN did AND in order to calm me down they LIED to me!!!! Their corporate headquarters said that the lab that processes the results had in fact received the results but they couldn't process due to insufficient information that was entered on the sample by THEIR CLINIC When I called the lab that processes our results, they said that was not truthful and that they, in fact, never received the sample!!! I gave one star because negative stars or no stars are not an option!!! I have never been so angry and disappointed in a company in my professional career Please make sure consumers are aware of this shady business as I noticed on Google that I am not the only customer to have had such a terrible experience Also, this is MEDICAL information which is sensitive, private information and they treated it as if were a 3rd graders spelling bee results!!!
In my years of providing my clients with drug testing results for new hires, this was the absolute WORST customer service I have ever received! Not only did they lose my candidates results and not inform me, delay my candidate's start which caused my client to be put in a MAJOR bind and affected my candidates financial situation drastically, but when I called to try and get some type of resolution to this problem, I was treated like it was "no big deal and this happens sometimes" and like it was MY fault! After days of not being able to provide me with a simple tracking number to find out where my candidates sample was, I finally contacted their "corporate headquarters" which was absolutely no help at all! They treated me the same way their clinic in Anderson, IN did AND in order to calm me down they LIED to me!!!! Their corporate headquarters said that the lab that processes the results had in fact received the results but they couldn't process due to insufficient information that was entered on the sample by THEIR CLINIC When I called the lab that processes our results, they said that was not truthful and that they, in fact, never received the sample!!! I gave one star because negative stars or no stars are not an option!!! I have never been so angry and disappointed in a company in my professional career Please make sure consumers are aware of this shady business as I noticed on Google that I am not the only customer to have had such a terrible experience Also, this is MEDICAL information which is sensitive, private information and they treated it as if were a 3rd graders spelling bee results!!!