Conway Wall Covering

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: The response provided by the company lacks detailI ( [redacted] ) advised the leasing company that I would be moving in June which was months after my term lease agreement was completedThe company advised that the option I ( [redacted] ) was signing was a month to month optionThe month to month option was due to the company policy requiring a minimum six month term for leasing As stated in the company response, it was not until I ( [redacted] ) informed the company that I would be moving that I ( [redacted] ) was informed that the term signed was a four month lease agreement and not a month to month agreementAs stated in my initial complaint with the recent homicide committed in the complex in conjunction with the immediate increase of complaints on my residence following the homicide and the companies lack of assistance in the increasing harassment I felt it was in the best interest of safety to vacateThe companies lack in honesty presenting the agreement for living on the property was negligent and deceitful Regards, [redacted]

Resident signed a month lease from 3/1/2015-6/30/Resident sent a certified letter stating that she would be vacating the apartment earlyI clearly explained break lease terms to resident and provided resident with a copy of her signed lease agreement outlining the terms and applicable fees
Resident determined that it was in the best interest of her family to vacate early due to noise complaints from neighboring apartment homesIt is the resident’s responsibility to read and understand their lease and we always welcome questions for clarificationShould the resident have needed further instruction, she would have needed to contact an attorneyResident didn’t express any confusion and signed the month renewal lease agreementPer the lease and MO state statute, resident is responsible for rent through either the lease end date or the date that a new resident takes the home overShe was charged rent for that periodShe was not charged any additional fees. Warm Regards, *** *** Property ManagerStonehaven South Apartments###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The staff members continue to deny any responsibilities for
their neglect and misleading information.
I spoke to the office on many occasions regarding how frightened my
family and I have become due to the homicide and constant late night
harassments. When I informed the management
office about leaving I was told I would be charged a huge fee for breaking my
lease and that is when I argued that a month to month agreement would only be
one month rent less my deposit that they still have yet to acknowledge. My new rent starting March was more than
my original rent which was a part of my new month to month lease agreement in
which I agreed to. The month lease the
manager is speaking of is not possible as they only offer lease agreements in
increments of monthly, months, year+.
It appears that this management company is continuing their unorthodox
business practice so that it could benefit them in any means possible
Regards,
*** ***

Hi [redacted], I have received the response letter. This resident spoke to office staff on a number of occasions about breaking her lease. She even stated to me “if she would have known it was going to be so expensive, I wouldn’t have renewed my lease agreement.” I am unaware of any “Month to month” options that were presented to her, in any case, the lease that she signed does not reflect that information, nor was that the agreement that was presented to her. The resident did not mention any issue with renewing her lease agreement and even signed the new lease at a $45/month premium because it was a short term lease agreement.  Had she signed a month to month lease, as she is claiming, she would have signed at a premium of $100/month + Market Rent, this is actually the reason that she signed the 4 month lease term. She didn’t want to pay $970/month but was unsure about the situation between her and her husband. She signed a 4 month extension, that she specifically requested from our staff. She has been charged rent through the date of the new tenant’s lease per MO state Statutes. Warm Regards, [redacted] Property ManagerStonehaven South Apartments###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:
The response provided by the company lacks detail. I ([redacted]) advised the leasing company that I would be moving in June 2015 which was 4 months after my term lease agreement was completed. The company advised that the option I ([redacted]) was signing was a month to month option. The month to month option was due to the company policy requiring a minimum six month term for leasing.  As stated in the company response, it was not until I ([redacted]) informed the company that I would be moving that I ([redacted]) was informed that the term signed was a four month lease agreement and not a month to month agreement. As stated in my initial complaint with the recent homicide committed in the complex in conjunction with the immediate increase of complaints on my residence following the homicide and the companies lack of assistance in the increasing harassment I felt it was in the best interest of safety to vacate. The companies lack in honesty presenting the agreement for living on the property was negligent and deceitful.   Regards,[redacted]