At Trinity Logistics, we take matters like this very seriously, because we are committed to protecting our brand and our promise to everyone we do business withI've fully investigated this complaint and have found that there are several inconsistencies in the information presented to the Revdex.comOur
representative, *** ***, was not given accurate information about the shipment ahead of time, and what followed was an unfortunate series of eventsWe encourage all of the customers that utilize our services to become educated shippers and provide numerous resources to them in order to have realistic expectations of their shipping experienceMr*** was educated throughout the process to understand what services we were providing and was given options throughout the process in order to make informed decisions about his shipmentIn our final correspondence to him regarding the claim, we are fully within our right to limit the payment of the claim to $according to LTL shipping tariffsAs a measure of good faith and to prove that we are willing to go above and beyond any legal obligation, we will process an additional payment to ** *** in the amount of $We encourage the customer to become increasingly vigilant when arranging the transport of their goods and providing full factual information when obtaining quotes and executing the shipments to ensure they are protecting themselves against future issues
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
At Trinity Logistics, we take matters like this very seriously, because we are committed to protecting our brand and our promise to everyone we do business withI've fully investigated this complaint and have found that there are several inconsistencies in the information presented to the Revdex.comOur
representative, *** ***, was not given accurate information about the shipment ahead of time, and what followed was an unfortunate series of eventsWe encourage all of the customers that utilize our services to become educated shippers and provide numerous resources to them in order to have realistic expectations of their shipping experienceMr*** was educated throughout the process to understand what services we were providing and was given options throughout the process in order to make informed decisions about his shipmentIn our final correspondence to him regarding the claim, we are fully within our right to limit the payment of the claim to $according to LTL shipping tariffsAs a measure of good faith and to prove that we are willing to go above and beyond any legal obligation, we will process an additional payment to ** *** in the amount of $We encourage the customer to become increasingly vigilant when arranging the transport of their goods and providing full factual information when obtaining quotes and executing the shipments to ensure they are protecting themselves against future issues
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,