Cook Realty

We have received Mr [redacted] ’s complaint, and we responded to him directly on January 16th, At that time we offered to refund his Management Fee of $181.25, but not his Management Fee of $ The Management Contract states that “ ..no management fee will be charged for the first month under a new management agreement .” This was not a new management agreement We are due the $charge, and will not be refunding that portionIn our January 16th email to him, we asked that he reply, and accept this resolution, prior to crediting him the $ We did not hear from himI have taken the step to refund the $as of today That will be the extent of our resolutionYours truly, [redacted] (***) [redacted] , IIIVP/Broker, Cook Realty, IncFreeport Blvd.Sacramento, CA 95822CA DRE Lic [redacted] c: ###-###-####w: ###-###-#### [redacted] www.cookrealty.net

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

"We went out and fixed the fence and made sure the consumer got the refund they desired"

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

This complaint generated by [redacted], has no merit in our view.  Cook Realty Property Management handled the initial call by the complainant with fairness, and professionalism.  The complainant was rude, and used foul language with my staff, which is not appreciated.  ...

All of the allegations set forth by the complainant are handled contractually.  My staff was, and is, more than ready to discuss any differences with this complainant, but will not be able to do so if the complainant starts out each conversation with beratement, and abusive language and accusations. We consider this matter to be concluded, because any issues are handled with the written rental agreement, and the complainant has not been asked to alter any of the terms.  The terms remain the same as in writing, and will be handled accordingly.  If the complainant has any further issues, I suggest she call Cook Realty Property Management, and speak with Account Manager [redacted], and try to resolve any differences civilly, without the use of abusive or aggressive language.  The phone number is [redacted], or she can email to [redacted].  We are more than willing listen and hear any proposals to make changes to the written agreement, without any guarantees, as these decisions are left strictly up to the owner of the property, and should be made in writing and agreed to by all parties. Yours truly, [redacted]
[redacted]

We have received Mr. [redacted]’s complaint, and we responded to him directly on January 16th, 2015.  At that time we offered to refund his Management Fee of $181.25, but not his Management Fee of $70.00.  The Management Contract states that “…..no management fee will be charged for the first...

month under a new management agreement….”.   This was not a new management agreement.  We are due the $70 charge, and will not be refunding that portion. In our January 16th email to him, we asked that he reply, and accept this resolution, prior to crediting him the $181.25.  We did not hear from him. I have taken the step to refund the $181.25 as of today.  That will be the extent of our resolution. Yours truly, [redacted] ([redacted]) [redacted], IIIVP/Broker, Cook Realty, Inc.4305 Freeport Blvd.Sacramento, CA  95822CA DRE Lic. [redacted]c: ###-###-####w: ###-###-####[redacted]www.cookrealty.net

Review: Cook Realty manages my rental home in Sacramento. There was a change in tenants in November 2014. I was charged a "Placement Fee" in November 2013, and again in November 2014. I was also charged a "Management Fee" in November 2014. However, the Property Management Agreement stipulates that only one "Placement Fee" will be charged in any 12 month period. The management agreement also states that no management fee will be charged during the initial month of a change in tenants. I have called the broker, Mr. [redacted] many times on his cell phone, and have left messages with his office...including emails...but he has not returned any of my calls.Desired Settlement: Immediate refund of the "Placement Fee" and the property management fee that was charged to my account in November 2014.

Business

Response:

We have received Mr. [redacted]’s complaint, and we responded to him directly on January 16th, 2015. At that time we offered to refund his Management Fee of $181.25, but not his Management Fee of $70.00. The Management Contract states that “…..no management fee will be charged for the first month under a new management agreement….”. This was not a new management agreement. We are due the $70 charge, and will not be refunding that portion. In our January 16th email to him, we asked that he reply, and accept this resolution, prior to crediting him the $181.25. We did not hear from him. I have taken the step to refund the $181.25 as of today. That will be the extent of our resolution. Yours truly, [redacted], IIIVP/Broker, Cook Realty, Inc.4305 Freeport Blvd.Sacramento, CA 95822CA DRE Lic. [redacted]c: ###-###-####w: ###-###-####[redacted]www.cookrealty.net