Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] - We did not return the quins right away or call because we live in Michigan and have stopped at Cook’s several times on our way to visit our son & family in Appleton, WI This was our next trip to Wisconsin- We did notice the sign about not returning food products when we returned but felt that would apply to products that had nothingwrong We have never encountered a business that would not take back a defective product- We had not had quins before, but assumed that they would be edible since they are used to decorate cakes, cupcakes, ice cream and other food products Sounds like this is not the case Now we know that we should not buy quins again to put on anything which will be eaten– When the kids did not like the quins we thought maybe it was just something different that kids did not especially like so we servedthem again But we then knew something had to be wrong when adults would spit them out as well– I know the manager said she tasted nothing wrong – she tasted small quin But I also know our guests (kids and adults both) did taste something wrong and they tasted bad– Obviously the manager is not familiar with the product because there was much more than half of the product remaining – we had notused very much at all.But we see that the company has no intention of standing by their product or in customer satisfaction So, we will just give up with this complaint The complaint is unresolved for us but we see no use in pursuing it further; it wouldn’t do any good anyway The company gets to keep the $from the sale of this product but now have lost all our future business They have a large selection and variety ofproducts in the store but I know there are several places online from which to get all our needed cake decorating supplies(Actually, that’s how we originally found out about Cooks)
The consumer [redacted] is not taking any responsibility of his own- He did not return or call because they live in Michigan I do not understand why they could not call? When they came into the store they had no receipt and in the complaint they stated it was only a few weeks when it had been months? So it was a lie when they tried to return them Why could they not just be honest- There is nothing wrong with the product it is not defective in anyway - The quins are an edible product - Not sure why you did not like them every one had different tastes- Yes the manager tasted them, we also tasted the exact same product - same lot number and they are fine there is nothing wrong with them No other complaints or returns on the exact same product with exact same lot number- The manager is familiar with the product she has been with us for over years, she is also familiar with the amount of quins in each containerWe as a company stand behind our product It is not only the business's that need to follow through but also the customer The signs are posted as well as on the customers receipt regarding the return of paper and food products The Kroons said it had been a few weeks when they had bought them when it had been over a month They had no receipt when they came in too return the product If they would like a store credit of $I will need their address and I will put in a credit for next time they come in the store and they will need to show ID at the register to get there in-store creditIf the customer would have just came in and told the truth that they had purchased them back in July and they did not like the flavor the manager would have had no problem but when the customer tells a lie and says its only been a few weeks and is insisting the product is bad when its not is a whole different story We have accounting software and product tracking of sales for a reason to know when the product is brought in, when the product is sold as well as return on the products When a complaint comes in and says its a bad product we track the product and go through the entire process to make sure what we have on our shelves is quality productWhen the customer states the business gets to keep the $ A customer does not know the expense we went through to determine if this was a bad product or not and when all the information comes back with the product is fine, there has been no other complaints, and no other returns this is obviously just a customer who has never had the product before and just did not care for it As a consumer myself I would not go to a grocery store and by a food product to try that I have never had before and take it back because I decided I don't like the flavor And customers wonder why food prices and prices of product go upThank You [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] - We did not return the quins right away or call because we live in Michigan and have stopped at Cook’s several times on our way to visit our son & family in Appleton, WI This was our next trip to Wisconsin- We did notice the sign about not returning food products when we returned but felt that would apply to products that had nothingwrong We have never encountered a business that would not take back a defective product- We had not had quins before, but assumed that they would be edible since they are used to decorate cakes, cupcakes, ice cream and other food products Sounds like this is not the case Now we know that we should not buy quins again to put on anything which will be eaten– When the kids did not like the quins we thought maybe it was just something different that kids did not especially like so we servedthem again But we then knew something had to be wrong when adults would spit them out as well– I know the manager said she tasted nothing wrong – she tasted small quin But I also know our guests (kids and adults both) did taste something wrong and they tasted bad– Obviously the manager is not familiar with the product because there was much more than half of the product remaining – we had notused very much at all.But we see that the company has no intention of standing by their product or in customer satisfaction So, we will just give up with this complaint The complaint is unresolved for us but we see no use in pursuing it further; it wouldn’t do any good anyway The company gets to keep the $from the sale of this product but now have lost all our future business They have a large selection and variety ofproducts in the store but I know there are several places online from which to get all our needed cake decorating supplies(Actually, that’s how we originally found out about Cooks)
The consumer [redacted] is not taking any responsibility of his own- He did not return or call because they live in Michigan I do not understand why they could not call? When they came into the store they had no receipt and in the complaint they stated it was only a few weeks when it had been months? So it was a lie when they tried to return them Why could they not just be honest- There is nothing wrong with the product it is not defective in anyway - The quins are an edible product - Not sure why you did not like them every one had different tastes- Yes the manager tasted them, we also tasted the exact same product - same lot number and they are fine there is nothing wrong with them No other complaints or returns on the exact same product with exact same lot number- The manager is familiar with the product she has been with us for over years, she is also familiar with the amount of quins in each containerWe as a company stand behind our product It is not only the business's that need to follow through but also the customer The signs are posted as well as on the customers receipt regarding the return of paper and food products The Kroons said it had been a few weeks when they had bought them when it had been over a month They had no receipt when they came in too return the product If they would like a store credit of $I will need their address and I will put in a credit for next time they come in the store and they will need to show ID at the register to get there in-store creditIf the customer would have just came in and told the truth that they had purchased them back in July and they did not like the flavor the manager would have had no problem but when the customer tells a lie and says its only been a few weeks and is insisting the product is bad when its not is a whole different story We have accounting software and product tracking of sales for a reason to know when the product is brought in, when the product is sold as well as return on the products When a complaint comes in and says its a bad product we track the product and go through the entire process to make sure what we have on our shelves is quality productWhen the customer states the business gets to keep the $ A customer does not know the expense we went through to determine if this was a bad product or not and when all the information comes back with the product is fine, there has been no other complaints, and no other returns this is obviously just a customer who has never had the product before and just did not care for it As a consumer myself I would not go to a grocery store and by a food product to try that I have never had before and take it back because I decided I don't like the flavor And customers wonder why food prices and prices of product go upThank You [redacted]