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Cook Travel, Inc.

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Review: In 2012, I purchased two airline tickets from Cook Travel Inc, for travel from Seattle to Barcelona and return from Venice to Seattle. I wanted to sleep on the long flights, especially going over the Atlantic Ocean, so I was looking for lie-flat seats. I had traveled to Europe before and knew that I could not sleep in economy seats or on angled nearly flat seats. I was advised by the agent for Cook that the seats that I was purchasing were lie-flat seats. Upon arriving in Atlanta on the outbound, we boarded the Delta airlines flight for Barcelona and only then found that the seats were not lie-flat seats, but were what are called by seat [redacted], angled lie-flat seats. These are seats that do not become fully flat, and are also angled to the floor of the airliner. One simply slides down when attempting to sleep.

I paid $9,480 for these seats, which were in business class.Desired Settlement: Economy class seats for these flights would be about $2000, so I am looking for a refund of $7480

Business

Response:

Hi [redacted],

Attached please find the response to Revdex.com, and the response with documentation that was previously submitted to American Express.

Please let me know if there is anything else you may need.

Thanks,

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Description: TRAVEL AGENCIES & BUREAUS

Address: 1 Central Street Ste C, Framingham, Massachusetts, United States, 01701-4179

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