Cooke Communications North Carolina

On several ein the last six months we have recieved no paper..When we recieved no paper we try to call,just get a voice mail..No call back and no paper delivered..AND no adjustment to our bill for the missing delivery..very frustrating trying to get a hold of anyone to resolve the delivery problems..This effects the entire neighborhood.Desired SettlementWe would like a call back and an adjustment to our monthly bill when th paper is not delivered.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]@reflector.comWe talked with Ms. [redacted], by phone, at their residence. Mr. [redacted] was not available. We were able to straighten out the delivery problem. We credited the [redacted]'s account one month for their inconvenience. They were given our Circulation Director's direct phone number for any future issues. This allows them to bypass the system they had complained about. We are currently checking their delivery daily to make sure the problem has been resolved. There were no complaints registered on their account prior to the Revdex.com's contact.