Cookies by Design

-----Original Message----- From: [redacted] Sent: Monday, March **, 5:PM To: drteam Subject: Refund Hello, The refund was done as soon as I was given the informationThe price being different, we have several different sales and they end at different times of the weekWe always honor prices we give on products or delivery, this was simply a mistakeWe take great pride in our customer service [redacted] Sent from IkePhone

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Despite many attempts to explain to *** *** that we are not able to change diagnosis codes after submission, she refused to pay her balance due The balance of is her true balance As we discussed with the insurance representative, if we are audited and the billing diagnosis
does not match the primary diagnosis, we would be fined and help responsible for inappropriate billing procedures We did not code the visit incorrectly; the balance is due to benefit limitations within her plan, and is of no fault of ours.*** *** has already transferred to another practice This issue has taken up a tremendous amount of our time since her visit back several months ago that caused these charges and this balance We would appreciate prompt payment at this time

Complaint: ***
I am rejecting this response because: the insurance agent told me they should be able to change the diagnosis code and all practices make this correction all of the timeHe went through his boss to get the visit covered by insuranceHe also agreed that the billing staff at PNP is extremely rude, which is why I transferred my care (not due to the physician or nursing staff...but due to the disrespectful and rude billing staff). Because this has also taken up a lot of my time as well, I will go ahead and consider payment of the bill to resolve the issue but would like to say I reject this response by the business due to their rude nature and inability to understand the issue
Regards,
*** ***

-----Original Message-----
From: [redacted]
Sent: Monday, March **, 5:PM
To: drteam
Subject: Refund
"margin: 0in 0in 0pt;" class="MsoPlainText">
Hello,
The refund was done as soon as I was given the informationThe price being different, we have several different sales and they end at different times of the weekWe always honor prices we give on products or delivery, this was simply a mistakeWe take great pride in our customer service[redacted]
Sent from IkePhone

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]