To whom it may concern, I would first like to apologize to the customer for the delay in getting their lightning affidavitWe prepared it and contacted the customer who then came and picked it upThe delay in preparation is not acceptable and I will be looking into this and making sure that it is handled so that this does not happen againWe assisted Mr [redacted] in completing the financing application for that financing according to the lender's instructions and verified Mr [redacted] IDThe purchase was financed on promotional terms that Cook's offers through our partnership with the lenderWe would be happy to provide the customer with the signed copies of the credit application and sales slip signed by Mr [redacted] authorizing the credit card and transaction for $7,The issue with their unit which caused it to have issues heating was a setting and was fixed without issue and to the best of my knowledge the unit has been functioning properly sinceAlthough we regret the that the lightning affidavit was not completed in a timely manner, we have been as transparent as possible, and at no time during the process was any effort made to mislead the customer about the financing or any aspect of the saleThe delay of the lightning affidavit was not acceptable and will be addressed accordinglyI sincerely apologize for any inconvenience this may have caused the customerIf Mror Mrs [redacted] has any issues with their unit or have any further questions regarding their unit or financing we would be happy to help in any way that we can Best Regards, [redacted] / [redacted] Style Definitions */ / [redacted] Style Definitions */
To whom it may concern, I would first like to apologize to the customer for the delay in getting their lightning affidavitWe prepared it and contacted the customer who then came and picked it upThe delay in preparation is not acceptable and I will be looking into this and making sure that it is handled so that this does not happen againWe assisted Mr [redacted] in completing the financing application for that financing according to the lender's instructions and verified Mr [redacted] IDThe purchase was financed on promotional terms that Cook's offers through our partnership with the lenderWe would be happy to provide the customer with the signed copies of the credit application and sales slip signed by Mr [redacted] authorizing the credit card and transaction for $7,The issue with their unit which caused it to have issues heating was a setting and was fixed without issue and to the best of my knowledge the unit has been functioning properly sinceAlthough we regret the that the lightning affidavit was not completed in a timely manner, we have been as transparent as possible, and at no time during the process was any effort made to mislead the customer about the financing or any aspect of the saleThe delay of the lightning affidavit was not acceptable and will be addressed accordinglyI sincerely apologize for any inconvenience this may have caused the customerIf Mror Mrs [redacted] has any issues with their unit or have any further questions regarding their unit or financing we would be happy to help in any way that we can Best Regards, [redacted] / [redacted] Style Definitions */ / [redacted] Style Definitions */