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Cook's Natural Foods & Vitamin

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Cook's Natural Foods & Vitamin Reviews (4)

Complaint: [redacted]
I am rejecting this response because:6 months prior, my brakes were listed as in good condition and not in need of service by the previous owner of Windward Ford, who I bought the [redacted] from. 
Sincerely,
[redacted]

Revdex.com:
We are quite puzzled by this since complainant picked up the part in question the same day this complaint was filed and did not speak to anyone in our service department about her vehicle.  According to her service history, the last time her vehicle was in our service...

department was on December 2015, which is the last contact they had with her, which is verified by the date in her complaint.  Complainant did order and pay for a mirror on January 25, 2016 through our parts department and a message was left for her on January 29, 2016 to inform her that it was available for pickup.  We did not hear from her until June 29, 2016 and it did take some research to locate the order, but it was eventually found after she told our parts department to look under a different name.  If she had other concerns at that time, it was not brought to anyone's attention.We have undergone a lot of changes the past two years, and experienced growing pains along the way, but we have more certified technicians and seasoned management staff in place today than we did several years ago and they all understand the importance of maintaining customer service at the highest level.  If complainant would like to contact our service manager to discuss her concerns, we would be more than happy to assist her in any way possible. 
 
Sincerely,
Rose R[redacted]
Controller

The above complaint with Windward Ford has been resolved satisfactorily as of 3/16/16. Thank you for your assistance in the matter. [redacted]

Re: Case No: [redacted]
Dear Ms. [redacted]:
In response to the complaint filed by Ms. [redacted], here is our response.Ms. [redacted],along with her father looked the vehicleover prior to purchase, and made
mention that they would like their own mechanic look at the vehicle.  The...

salesperson offered to take the vehicle  o their mechanic, or set up a time where he could come to the dealership to
inspect the vehicle prior to purchase. Ms. [redacted] and her father discussed it among themselves for at least 10 minutes and decided to purchase the vehicle before the mechanic's inspection. Two days after the sale the customer returned with a mechanic's report and demanded a refund. I explained to them that the vehicle was over 5 years old and bound to have some
rust on the components mentioned in the report after being exposed to our climate, but does not make the vehicle unsafe. Some of our new vehicles will develop rust after prolonged exposureto our climate.Ms. [redacted]made' the decision to purchase the vehicle before her mechanic could inspect it, and therefore, should not reflect poorly on our company.Sincerely,
Mickey V[redacted]General Sales Manager

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