Cookson Trucking Excavating

Initial Business Response / [redacted] (1000, 6, 2015/08/25) */ We are sorry to hear about this technical issueWe have contacted this customer and resolved their issue Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes Individual Software dud contact me and help resolve my issueThank you Revdex.com always helping the consumer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is dependent on receiving the refund check. Until that happens, this matter is not closed.Sincerely, *** ***

Complaint: ***I am rejecting this response because: as a consumer I should be entitled to a full refund if a product has never been used and I no longer wish to continue doing business with this companyIn addition, I should not be forced to do business with this companyIt is clear they are able to offer a refund but choose not toI do not want to do business with this company and want my full refund.Sincerely,*** ***

Initial Business Response** /* (1000, 5, 2015/09/15) */
We are sorry to hear about this technical issueWe have contacted the customer and he has implemented a work around for this issue ** using Windows In the meantime we are working to resolve this issue in Windows and we will be back in
touch with the customer when the problem is fixed

This customer purchased a ResumeMaker Business License, which was provided to her as soon as her payment of $had cleared, on the 12th of July, We had collection issues from this same client back in for a ResumeMaker business licenseWhen she contacted Individual Software this year
for a renewal, we needed payment made upfront before we issued the license
Ms*** contacted *** *** in Technical Support on the 14th of July requiring assistanceWe were in contact with Ms*** with on the 13th and 14th a total of timesOn the 18th, she sent a request for a refundSince the license has already been issued, it can no longer be used and is non-refundableMr*** contacted Ms*** via email and via phone call that a remote session could be set up to help Ms*** enter the new annual business license for ResumeMaker ProfessionalOn the phone call on the 18th, Ms*** stated she was not at the computer the program was installed on, and asked to rescheduleWhen Mr*** made contact later, Ms*** was not willing to set up a remote session to resolve the issue
Mr*** did state that if he was not able to resolve the issue through a remote session, Individual Software would refund the purchase priceWe require a system be made available to our technician with the cooperation of the customer to try and resolve any technical issue before any refunds can be considered
Technical Support is still being made available to Ms***We will work together to arrange a mutually agreeable time to resolve the technical issueShe has been using the product for over a year with a previous business license, so we would like to see what technical issue now exist

We are sorry to hear about this issue. Since we could not resolve the customer's technical issue we have issued a refund per our Customer Satisfaction Guarantee.

Initial Business Response /* (1000, 6, 2015/08/25) */
We are sorry to hear about this technical issue. We have contacted this customer and resolved their issue.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes...

Individual Software dud contact me and help resolve my issue. Thank you Revdex.com always helping the consumer