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CookStore.ca

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CookStore.ca Reviews (12)

• Feb 24, 2021

Horrible Service
Horrible Service 12 weeks and counting and still no delivery, no calls, no explanations, no solutions offered - do not order from this company

• Feb 23, 2021

BUYER BEWARE
BUYER BEWARE. Items listed as "in stock and ready to ship" are not. This company uses Chinese drop shipping, and will give you no ETA on your order. They were quick to take nearly $3000 for an appliance but slow to answer questions or give updates. In the end I had to go to my credit card company to have the charges reversed as they will not cancel an order.. even one that has not shipped.

I was hoping for an easy transaction and wanted to shop with a local Canadian supplier. I was willing to pay more for their product than the competitions because they list the item as in stock and ready to ship. It's flagrant false advertising. The way that this company interacts with their customers and unwillingness to offer updates sends up a LOT of red flags about the legitimacy of this company. I should have shopped elsewhere, and so should you.
BUYER BEWARE

Possible fraud. Stay away. No replies to emails.
Ordered on November 27th. Charged my card the same day. Emailed over the last week, 3 messages, with zero replies back. All my emails have been professional and calm. Its been 3 weeks and no tracking or updates to my order. What kind of company does not reply to a customer after a week and 3 requests for updates? Stay away. Possible Fraud.
Possible fraud. Stay away. No replies to emails.

Very poor serviceI submitted an order and after a week I didn't receive a parcel tracking # so I submitted a help ticket(Could never get anyone on the phone) I was assured I would get my order prior to Christmas weeks later on Christmas Eve I still haven't received my orderVery upset

Bought an item and it was slow to ship; I had to inquire as no emails were sent regarding delayed shipping and I was informed that the particular item that I ordered was sold out during XMas and that they would get a new shipment right shortly Item arrived and it was not what I wanted so I asked for an [redacted] and I was informed that since I opened the item (and tested the item: boiled some water) that the item was unreturnableI was referred to their webpage outlining their return policy where it states "All items returned must be unopened, unused, and in their original packaging within days of purchase for full credit or exchange." [redacted] This is a very restrictive return policy that is not with the industry standard I would not purchase from Cookstore.ca again

Please do not buy from this company! They will not return your money if a product does not work properly
They have have a policy that states they do not accept used item
I received the item and it doesn't work but because I tried to use it they won't take it back
***They us toner service is terrible

My first encounter with this business has proven to be very negative They run my credit card before they ship & then they are unable to fulfill the order I contacted them times that I want to cancel my order & to refund my money to no availMy next step will be to contact my credit card company

Placed on order of Boxing Day After a week, I contacted the seller as I haven't received anything emails about my products being shipped The customer rep told me the some of the items arriving from their suppliers were delayed and should take another week After another week, contacted the customer rep again and the items were still unavailable I asked them if they could send me what they have first and was completely ignored After a few more times, I decided it was time for a refund

I ordered an item from this store over three weeks ago, still in "process" and can not get ahold of anyone. Submitted a help desk ticket as well as called, no one answers or replies. I don't even want the item anymore as I don't want to support this business but have no choice but to wait as the charge has already gone through on my CC. Do not order from this store!!!

Very poor service. I submitted an order and after a week I didn't receive a parcel tracking # so I submitted a help ticket. (Could never get anyone on the phone) I was assured I would get my order prior to Christmas 3.5 weeks later on Christmas Eve I still haven't received my order. Very upset.

Ordered on Boxing Day, my CC was charged immediately but I received no further information until I contacted customer service on 4 Jan. I learned my machine was backordered so I informed them that their website was wrong, a different model was identified as backordered but that different model was actually in stock. The Product Specialist apologized for the error and offered alternative and similar machines currently in stock but I opted to wait for delivery the following week after the new shipment arrived.

That night I received a courier ticket, Cookstore.ca ships via [redacted] and I received my machine by 9am on the 5th.

Truthfully, I don't know if it was a shipping error or an inventory error but they do happen and it was corrected quickly once identified. I'm suspicious it was a shipping error because the shipping label was created only three hours after my last contact with the Product Specialist. However, I don't know when they received their new shipment and it may have just been inventoried that morning.

I wish everything went smoothly from day one but I am very happy with the customer service I received.

Bought an item and it was slow to ship; I had to inquire as no emails were sent regarding delayed shipping and I was informed that the particular item that I ordered was sold out during XMas and that they would get a new shipment right shortly.
Item arrived and it was not what I wanted so I asked for an [redacted] and I was informed that since I opened the item (and tested the item: boiled some water) that the item was unreturnable. I was referred to their webpage outlining their return policy where it states "All items returned must be unopened, unused, and in their original packaging within 30 days of purchase for full credit or exchange." [redacted]
This is a very restrictive return policy that is not with the industry standard.
I would not purchase from Cookstore.ca again.

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