Cool Breeze

We have resolved the complaint that was issued from *** [redacted] prior to receiving the letter of complaint from your office Charles W [redacted] business owner met with [redacted] *** on 9/1/to go over issues he had expressed when he called and requested resolution to the issues.While at the [redacted] residence, Charles reviewed the work of the install and of the services we rendered on Saturday, August 15th, 2015, when the new unit stopped working Charles verified the amp rating on the air handler to confirm that the unit needed a amp breaker that our service technician installed on August 15th, At this time Charles removed the amp breaker that was installed by the ***’s contractor and reinstalled the amp breaker The original amp breaker that had been in the breaker panel box was for the old air handler It was an oversight on our behalf that we did not correct this at the time we did the install on June 30th, Therefore, Cool Breeze is waiving the original billing for the service call on August 15th, Cool Breeze has every intention of honoring the limited warranty and year labor agreement and will be including the amp breaker we installedSincerely,Charles W***Cool Breeze

We have resolved the complaint that was issued from [redacted] [redacted] prior to receiving the letter of complaint from your office.  Charles W[redacted] business owner met with [redacted] on 9/1/2015 to go over issues he had expressed when he called and requested resolution to the...

issues.While at the [redacted] residence, Charles reviewed the work of the install and of the services we rendered on Saturday, August 15th, 2015, when the new unit stopped working.   Charles verified the amp rating on the air handler to confirm that the unit needed a 15 amp breaker that our service technician installed on August 15th, 2015. At this time Charles removed the 40 amp breaker that was installed by the [redacted]’s contractor and reinstalled the 15 amp breaker.  The original 90 amp breaker that had been in the breaker panel box was for the old air handler.  It was an oversight on our behalf that we did not correct this at the time we did the install on June 30th, 2015.  Therefore, Cool Breeze is waiving the original billing for the service call on August 15th, 2015. Cool Breeze has every intention of honoring the limited warranty and 2 year labor agreement and will be including the 15 amp breaker we installed. Sincerely,Charles W[redacted]Cool Breeze