Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Alex Auto shop did not responded or addressed to any of my complains such as:an overcharge for towingmy car was parked illegally on the street for days and I was charged an exurban amount of money for this.3.multiple fees such as labor, admin fees and estimates were charged but no work was done to my carrefusal of accepting a credit cards as a method of payment and refusing to release my car a full payment in cash In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This is to address [redacted] complaint about our servicesWhen our towing service responded to the accident on August ***, to pick up the vehicle, [redacted] was not the registered ownerAccording to NYC DARP laws, I may not release the vehicle to an unregistered owner [redacted] stated that the registered owner was oversea's at the time of the accidentOnce the vehicle was in the shop we received an email on with a copy of the police report [redacted] mentioned in the email to NOT contact any insurance company until he received a cash estimateAn estimate was provided to [redacted] , however he then requested to contact the insurance companyAt first we contacted the insurance company of the person who was at fault, that insurance company was [redacted] However, [redacted] denied liability and [redacted] contacted his own insurance company [redacted] During all this time we have been in contact with [redacted] via email and phone calls, attached are the email conversations we sharedAfter his own insurance company came and saw the vehicle, [redacted] contacted us and then requested us to do the repair to his vehicle for a fraction of the estimate that was written by [redacted] , however that is impossible [redacted] at that point was upset and wanted his vehicle out of the shopOriginally we did inform [redacted] that we will not charge him for towing or storage if he allows us to repair his vehicle, however at this point he wanted his vehicle out of the shop, leaving us with no choice but to charge him for tow and storage and other applicable fees for all the work and back and forth we provided the customer withIt is very upsetting to receive this complaint from him because we were in contact with [redacted] constantly and did all we could to satisfy the customerHowever it seems [redacted] intentions where to keep most of the money from the insurance claim he did with [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Alex Auto shop did not responded or addressed to any of my complains such as:1. an overcharge for towing2. my car was parked illegally on the street for 23 days and I was charged an exurban amount of money for this.3.multiple fees such as labor, admin fees and estimates were charged but no work was done to my car.4. refusal of accepting a credit cards as a method of payment and refusing to release my car a full payment in cash.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is to address [redacted] complaint about our services. When our towing service responded to the accident on August [redacted], to pick up the vehicle, [redacted] was not the registered owner. According to NYC DARP laws, I may not release the vehicle to an unregistered owner. [redacted]...
stated that the registered owner was oversea's at the time of the accident. Once the vehicle was in the shop we received an email on 09/**/15 with a copy of the police report. [redacted] mentioned in the email to NOT contact any insurance company until he received a cash estimate. An estimate was provided to [redacted], however he then requested to contact the insurance company. At first we contacted the insurance company of the person who was at fault, that insurance company was [redacted]. However, [redacted] denied liability and [redacted] contacted his own insurance company [redacted]. During all this time we have been in contact with [redacted] via email and phone calls, attached are the email conversations we shared. After his own insurance company came and saw the vehicle, [redacted] contacted us and then requested us to do the repair to his vehicle for a fraction of the estimate that was written by [redacted], however that is impossible. [redacted] at that point was upset and wanted his vehicle out of the shop. Originally we did inform [redacted] that we will not charge him for towing or storage if he allows us to repair his vehicle, however at this point he wanted his vehicle out of the shop, leaving us with no choice but to charge him for tow and storage and other applicable fees for all the work and back and forth we provided the customer with. It is very upsetting to receive this complaint from him because we were in contact with [redacted] constantly and did all we could to satisfy the customer. However it seems [redacted] intentions where to keep most of the money from the insurance claim he did with [redacted].
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Alex Auto shop did not responded or addressed to any of my complains such as:an overcharge for towingmy car was parked illegally on the street for days and I was charged an exurban amount of money for this.3.multiple fees such as labor, admin fees and estimates were charged but no work was done to my carrefusal of accepting a credit cards as a method of payment and refusing to release my car a full payment in cash In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This is to address [redacted] complaint about our servicesWhen our towing service responded to the accident on August ***, to pick up the vehicle, [redacted] was not the registered ownerAccording to NYC DARP laws, I may not release the vehicle to an unregistered owner [redacted] stated that the registered owner was oversea's at the time of the accidentOnce the vehicle was in the shop we received an email on with a copy of the police report [redacted] mentioned in the email to NOT contact any insurance company until he received a cash estimateAn estimate was provided to [redacted] , however he then requested to contact the insurance companyAt first we contacted the insurance company of the person who was at fault, that insurance company was [redacted] However, [redacted] denied liability and [redacted] contacted his own insurance company [redacted] During all this time we have been in contact with [redacted] via email and phone calls, attached are the email conversations we sharedAfter his own insurance company came and saw the vehicle, [redacted] contacted us and then requested us to do the repair to his vehicle for a fraction of the estimate that was written by [redacted] , however that is impossible [redacted] at that point was upset and wanted his vehicle out of the shopOriginally we did inform [redacted] that we will not charge him for towing or storage if he allows us to repair his vehicle, however at this point he wanted his vehicle out of the shop, leaving us with no choice but to charge him for tow and storage and other applicable fees for all the work and back and forth we provided the customer withIt is very upsetting to receive this complaint from him because we were in contact with [redacted] constantly and did all we could to satisfy the customerHowever it seems [redacted] intentions where to keep most of the money from the insurance claim he did with [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Alex Auto shop did not responded or addressed to any of my complains such as:1. an overcharge for towing2. my car was parked illegally on the street for 23 days and I was charged an exurban amount of money for this.3.multiple fees such as labor, admin fees and estimates were charged but no work was done to my car.4. refusal of accepting a credit cards as a method of payment and refusing to release my car a full payment in cash.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is to address [redacted] complaint about our services. When our towing service responded to the accident on August [redacted], to pick up the vehicle, [redacted] was not the registered owner. According to NYC DARP laws, I may not release the vehicle to an unregistered owner. [redacted]...
stated that the registered owner was oversea's at the time of the accident. Once the vehicle was in the shop we received an email on 09/**/15 with a copy of the police report. [redacted] mentioned in the email to NOT contact any insurance company until he received a cash estimate. An estimate was provided to [redacted], however he then requested to contact the insurance company. At first we contacted the insurance company of the person who was at fault, that insurance company was [redacted]. However, [redacted] denied liability and [redacted] contacted his own insurance company [redacted]. During all this time we have been in contact with [redacted] via email and phone calls, attached are the email conversations we shared. After his own insurance company came and saw the vehicle, [redacted] contacted us and then requested us to do the repair to his vehicle for a fraction of the estimate that was written by [redacted], however that is impossible. [redacted] at that point was upset and wanted his vehicle out of the shop. Originally we did inform [redacted] that we will not charge him for towing or storage if he allows us to repair his vehicle, however at this point he wanted his vehicle out of the shop, leaving us with no choice but to charge him for tow and storage and other applicable fees for all the work and back and forth we provided the customer with. It is very upsetting to receive this complaint from him because we were in contact with [redacted] constantly and did all we could to satisfy the customer. However it seems [redacted] intentions where to keep most of the money from the insurance claim he did with [redacted].