Cool Pro

I first received a phone call from Ms*** on Sunday, 12/28/I arrived at her home the following day Monday, 12/29/and found the problem,which was a leaking coil as she stated previously I explained that the manufacturer’s policy is that the A/C system only now had a five year
parts warranty due to the fact that she is not the original contracted homeowner to which the system was registered She thought it was unfair but stated that "it was not Cool Pro’s fault" that the manufacturer had such a policy I informed her that the cost would be around $2500.00 for parts and labor (not just parts as she later stated). She requested that I give her an estimate to replace the system rather than repair it because she was not going to spend that amount of money to just repair an A/C system After doing that, she said she would get back to me when she received other estimates from a few other A/C contractors We parted under polite and agreeable terms.To my surprise and confusion Ms*** called me less than an hour after my leaving her and displayed a totally different demeanor No longer polite or agreeable, she was now agitated and would not allow me to speakFurthermore, she proceeded to inform me she would no longer deal with me and was going to hire the contractor currently in her home to do the repairs that she accused me of being unwilling to doMs*** then ended the phone call.I would now like to take the opportunity to explain the accurate facts of the situationThis system WAS registered at the time of installation on 11/30/09, to the purchasing homeowner at that time (not MS***) I have the registered paperwork as proof The contract states only a ten year parts (not labor) warranty to the person under contract Unfortunately, it is not Ms*** since she acquired this residence on July The contract she hold is not under terms with her but the previous homeowner who purchased the system That is why *** Manufacturing does not recognize her as the registered policy holder All terms and conditions of the manufacturer’s parts warranties and policies were provided to the original contracted homeowner.All A/C contractors, including Cool Pro Heating and A/C are only the installing contractors and not the manufacturer’s of A/C systemsTherefore, we are subject to adhere to the terms and conditions of the manufacturer’s parts warranty policiesHer manufacturer, *** states that they will only uphold the year parts warranty as long as the original registered owner owns and resides in the home in which the unit was originally installedI encourage her to call *** and find out for herselfFinally, I would also like to clarify another vital pointThe issue in dispute is only the part warrantee from the manufacturerThe total amount she was charged from the other contractor includes labor and other items not covered under the manufacture’s parts warranteeSo, even if the manufacture would have honored the part warrantee she still would have had out of pocket cost of around $for labor and other items not covered under the parts warranteeSubsequently, her request for reimbursement is only for the part the manufacture will no longer honor under their warranteeWhich is around $800.00We at CoolPro Heating and Air Conditioning treat all customers with fairness, honesty, and professionalism We are truly sorry for Ms***’s misfortuneHowever, her real dispute is not with Cool Pro but with the manufacturer who will not honor the part (coil) under warrantee.Counter Settlement:Contact *** Manufacturing and explain to them your misfortuneIt may be possible that they would reimburse you or the contractor whom you hired for the cost of the coil purchasedHere is there contact information:*** *** Consumer Affairs###-###-####***.***.***

I first received a phone call from Ms. [redacted] on Sunday, 12/28/2014. I arrived at her home the following day Monday, 12/29/14 and found the problem,which was a leaking coil as she stated previously.  I explained that the manufacturer’s policy is that the A/C system only now had a five year...

parts warranty due to the fact that she is not the original contracted homeowner to which the system was registered.  She thought it was unfair  but stated that "it was not Cool Pro’s fault" that the manufacturer had such a policy.  I informed her that the cost would be around $2500.00  for parts and labor (not just parts as she later stated).  She requested that I give her an estimate to replace the system rather than repair it because she was not going to spend that amount of money to just repair an A/C system.  After doing that, she said she would get back to me when she received other estimates from a few other A/C contractors.  We parted under polite and agreeable terms.To my surprise and confusion Ms. [redacted] called me less than an hour after my leaving her and displayed a totally different demeanor.  No longer polite or agreeable, she was now agitated and would not allow me to speak. Furthermore, she proceeded to inform me she would no longer deal with me and was going to hire the contractor currently in her home to do the repairs that she accused me of being unwilling to do. Ms. [redacted] then ended the phone call.I would now like to take the opportunity  to explain the accurate facts of the situation. This system WAS registered at the time of installation on 11/30/09, to the purchasing homeowner at that time (not MS. [redacted]).  I have the registered paperwork as proof.  The contract states only a ten year parts (not labor) warranty to the person under contract.  Unfortunately, it is not Ms. [redacted] since she acquired this residence on July 2013.  The contract she hold is not under terms with her but the previous homeowner who purchased the system.  That is why [redacted] Manufacturing  does not recognize her as the registered policy holder.  All terms and conditions of the manufacturer’s parts warranties and policies were provided to the original contracted homeowner.All A/C contractors, including Cool Pro Heating and A/C are only the installing contractors and not the manufacturer’s of A/C systems. Therefore, we  are subject to adhere to the terms and conditions of the manufacturer’s parts warranty policies. Her manufacturer, [redacted]  states that they will only uphold the 10 year parts warranty as long as the original registered owner owns and resides in the home in which the unit was originally installed. I encourage her to call [redacted] and find out for herself. Finally, I would also like to clarify another vital point. The issue in dispute is only the part warrantee from the manufacturer. The total amount she was charged from the other contractor includes labor and other items not covered under the manufacture’s parts warrantee. So, even if the manufacture would have honored the part warrantee she still would have had out of pocket cost of around $1500.00 for labor and other items not covered under the parts warrantee. Subsequently, her request for reimbursement is only for the part the manufacture will no longer honor under their warrantee. Which is around $800.00We at CoolPro Heating and Air Conditioning treat all customers with fairness, honesty, and professionalism.  We are truly sorry for Ms. [redacted]’s misfortune. However, her real dispute is not with Cool Pro but with the manufacturer who will not honor the part (coil) under warrantee.Counter Settlement:Contact [redacted] Manufacturing and explain to them your misfortune. It may  be possible that they would reimburse you or the contractor whom you hired for the cost of the coil purchased. Here is there contact information:[redacted] Consumer Affairs###-###-####[redacted].[redacted].[redacted]

Review: Cool Pro installed my HVAC unit 11/30/2009. My contract says I have a 10 year all parts warrantee. I had no heat on Christmas. They made a service call on 12/29/14 saying my coil had a leak, would take a week to get the part and I should not run it in the mean time because I would burn up the motor. The coil would cost $2500 plus labor and tax because I only had a 5 year warrantee which expired 11/30 because the contract WAS MADE WITH THE PREVIOUS OWNER. My contract does not say that.

I called another HVAC contractor who called the manufacturer ([redacted]) to clarify the warrantee. [redacted] staff said Cool Pro never "registered" the unit in order to get the 10 year warrantee.. This second contractor said in their business that local contractors usually register the units they install. Sometimes they ask the homeowner to do that. My contract does not say anything about making that the homeowner's responsibility. I telephoned Cool Pro that same day 12/29/14 and talked to the man who signed my contract ([redacted]). He claims that since I bought my condo 2 years ago they have no contract responsibility for it.Desired Settlement: Another HVAC contractor has ordered the part and will complete the work for me. (They also made a temporary repair so that I can have heat in the mean time--something the Cool Pro technician did not offer. In fact the Cool Pro technician DISCONNECTED the unit on the roof so I could not run it.) As I told [redacted] on the phone, if he won't do the warrantee work, I expect him to reimburse me my cost for having another contractor do it.

Business

Response:

I first received a phone call from Ms. [redacted] on Sunday, 12/28/2014. I arrived at her home the following day Monday, 12/29/14 and found the problem,which was a leaking coil as she stated previously. I explained that the manufacturer’s policy is that the A/C system only now had a five year parts warranty due to the fact that she is not the original contracted homeowner to which the system was registered. She thought it was unfair but stated that "it was not Cool Pro’s fault" that the manufacturer had such a policy. I informed her that the cost would be around $2500.00 for parts and labor (not just parts as she later stated). She requested that I give her an estimate to replace the system rather than repair it because she was not going to spend that amount of money to just repair an A/C system. After doing that, she said she would get back to me when she received other estimates from a few other A/C contractors. We parted under polite and agreeable terms.To my surprise and confusion Ms. [redacted] called me less than an hour after my leaving her and displayed a totally different demeanor. No longer polite or agreeable, she was now agitated and would not allow me to speak. Furthermore, she proceeded to inform me she would no longer deal with me and was going to hire the contractor currently in her home to do the repairs that she accused me of being unwilling to do. Ms. [redacted] then ended the phone call.I would now like to take the opportunity to explain the accurate facts of the situation. This system WAS registered at the time of installation on 11/30/09, to the purchasing homeowner at that time (not MS. [redacted]). I have the registered paperwork as proof. The contract states only a ten year parts (not labor) warranty to the person under contract. Unfortunately, it is not Ms. [redacted] since she acquired this residence on July 2013. The contract she hold is not under terms with her but the previous homeowner who purchased the system. That is why [redacted] Manufacturing does not recognize her as the registered policy holder. All terms and conditions of the manufacturer’s parts warranties and policies were provided to the original contracted homeowner.All A/C contractors, including Cool Pro Heating and A/C are only the installing contractors and not the manufacturer’s of A/C systems. Therefore, we are subject to adhere to the terms and conditions of the manufacturer’s parts warranty policies. Her manufacturer, [redacted] states that they will only uphold the 10 year parts warranty as long as the original registered owner owns and resides in the home in which the unit was originally installed. I encourage her to call [redacted] and find out for herself. Finally, I would also like to clarify another vital point. The issue in dispute is only the part warrantee from the manufacturer. The total amount she was charged from the other contractor includes labor and other items not covered under the manufacture’s parts warrantee. So, even if the manufacture would have honored the part warrantee she still would have had out of pocket cost of around $1500.00 for labor and other items not covered under the parts warrantee. Subsequently, her request for reimbursement is only for the part the manufacture will no longer honor under their warrantee. Which is around $800.00We at CoolPro Heating and Air Conditioning treat all customers with fairness, honesty, and professionalism. We are truly sorry for Ms. [redacted]’s misfortune. However, her real dispute is not with Cool Pro but with the manufacturer who will not honor the part (coil) under warrantee.Counter Settlement:Contact [redacted] Manufacturing and explain to them your misfortune. It may be possible that they would reimburse you or the contractor whom you hired for the cost of the coil purchased. Here is there contact information:[redacted] Consumer Affairs###-###-####[redacted].[redacted].[redacted]