Cool Solutions

I have spoken to the renter, & owner, & both know the property manager is pulling their leg as to my response...that property manager is an individual who lacks the ability to have the positionThe owner has told me today, to go forward with the renter & mr & mrs Cherry will deal
with the property managerWe need to replace to skylight, which is $250, not at my expense, as it's replacement was not in the contract, but I will cover the labor& when all is doneI no longer want anything to do with the Revdex.com, as they only care about BS complaints, as apposed to actually going to complaint sites, to varify complaintsMy Company has finished over 1,in years, with only complaints in years, but all of a sudden, they want new complaints to show, in a month period, with NO MERIT!!! With that, I feel no further need to remain " ACCREDITED " with an organization that allow my Company to look bad, yet no PROOF of allegations!!!

Complaint: [redacted]
I am rejecting this response because: the only way to know if the work was done right is for the area to get rained on. Since one window was on the north side and one was on the south side the rain...

has to come from those directions. It has rained from the north and the caulking seems to have worked. I will not know if the work is complete until I get rain from the south. I can not sign off
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The owner, [redacted] is fully aware that his workers power washed the tile roof as part of the contracted job and that his workers in fact cracked tiles and dislodged tiles as part of the work they did.  In fact the day after heavy storms when water poured into our living room the day after power washing the roof he, the owner came and observed the damage to the living room which still had towels all over the fireplace to soak up the water and his people got back on the roof to supposedly make repairs however all they did was put tar all over the tiles to try and block the rains from coming in however that shoddy repair didn't repair the roof and every time it rained thereafter it continued to leak.  Its true that we had leaks in the past which have been repaired to the tune of $1,100 just prior to the power washing of the roof by this company.  I was assured that the owner knew what they were doing and the power washing of the roof was the basis for his company getting the job to paint the exterior of the house.  The owner, [redacted] sent me an e-mail stating he would be back to see the damages to the interior but he never came back after being paid in full in the amount of $5,600.  I even requested that the owner file a liability claim with his insurance carrier to make the interior repairs after I spent another $1,400 to repair the roof damages caused by his company.  He has ignored my requests to resolve this complaint and I waited months to file this with the Revdex.com hoping that this was a reputable company but apparently I was wrong.
Regards,
[redacted]

To whom this may concern, In response to the allegations against my company, Mr. [redacted], had made me aware that he has had roof  issues, for many years, and not been able to get any help from his prior insurance companies, and he is only looking to get someone to take the blame for his previous roofing leaks & problems. He asked me if we could repair his tile roof, and I explained to him that we do not repair, nor replace tile roofing. So, he asked if we could at least look at the top of the chimney to see what may be causing a leak over his fireplace, and we went up the side of the chimney, and discovered, what he already knew, from another roofing company that looked at it before, and quoted him a price to fix it, but he did not want to pay for it, and they never came back. We also took pictures of broken shingles, and the top of the chimney, and showed them to his wife and him, and he asked what could be done about all the cracks in the concrete top of the chimney? I said I didn't know, it looks like if the cracks were filled with a concrete crack filler, that may be the problem, but, I couldn't be positive. So, he asked how much I would charge him to fill the cracks, and I said, "Nothing", as we really don't do that type of work. So, he said could you at least try, so we can possibly stop the already massive damage? I said, I'll try to help you, but I can't assure you it will work, and I won't be responsible for it to stop the problem leak, he said, "Thank you" !!! And then, before starting the fascia & back patio soffit repair, and paint job, he asked what would I charge him to pressure wash his roof, which had a lot of old mold & dirt and whatever else, and I told him, I really don't do that, because I have no idea how it would turn out, and I didn't want to be responsible for the outcome, no matter what, and he asked if I would at least try, since he cannot find any to clean it, and I told him again, I DO DOT do that, and will be contracted to do so, and be in any way responsible  for any outcome of end result. He said, "Please if you can just try & help me with it, I'd appreciate it." I said, Mr. [redacted], ok, I'll try & help you with it, as a neighbor, but I will not be responsible, for the outcome, nor will I charge you. He said again, Thank you, nobody seems to want to help me! So we cleaned it as well as we could, as a neighborly favor, and he said "It looks so much better, thank you." Absolutely no damage was done, other than to existing problems he had. So, started the actual job, we were contracted to do, and completed it, along with quite a bit of freebies, to go along with it. We did our final walk, and he paid me, and said "Thank you, it looks Great!!! Then he told me that he was going to have his newest insurance company come out, and see if they would finally, cover his many years of existing roof issues, he said, "I'm not going to tell them that you were on the roof, as they may say, there was SHOTTY work done, and turn me down, like before!" I told him, I have nothing to do with his roof issues, or the insurance people, as I was only contracted to repair a little wood work & paint. So, I will not lie, or have any comments all. He said "OK, Thank you for all you did. So, apparently, the newest insurance company came out, and somehow, the blame for all of his roof issues were, placed on me, which now, I've figured to be a way, to try to make someone responsible for the problem, and try to get someone to pay for it, and after all of the people that were on his roof over the years, he finally tried to trap me, and blame me. with the fact that not all contractors are honest, this just goes to show, that not all customer's are honest either. You try to help someone, like Mr. [redacted], and he tries to manipulate the situation, into a way of getting something for nothing. I was not contracted to do any roof work, and only tried to help a neighbor, who turned out to be as dishonest as you could imagine. I have the contract, and it states no work to be done on his roof, and he knows that as well. I even replaced the back patio ceiling soffit as a result of roofing issues as well, and he said all along, "I can't stand these insurance companies, that take your money, but won't cover any existing roof issues!" this complaining person, is manipulative conn artist, and the type of person who, hopefully doesn't get away, with such false accusations, in attempt to gain something, at an innocent person's expense. I owe him nothing, and he owes me nothing, but I will say a prayer for him, that's it!!!

This complaint is Totally without merit, & clear & calculated attempt by the complaining company, to many prior existing roof damage problems, to be taken care of by anyone, they can get to be responsable. I will go into detail more, after speaking with my attorney & the Revdex.com.[redacted]...

[redacted], owner

Complaint: [redacted]
I am rejecting this response because:  Contract states under description:Metal RoofCool Solutions will apply a new 26 guage standing seam metal roof in Brown color, to new patio cover addition, with new valley flashing, z-trim & ridge caps, with ridge vented, new drip edge, with all material, & labor complete.  Work to start within 7 days of material delivery, & completion within 5-8 days, all weather permitting.  Amount charges $7,800.00.No measurements were sent to [redacted] or Cool Solutions for roof project.  [redacted] personally came to our residence and review and spoke to me about what needed to be done.  New patio roof was completed for installation of roof and was also shown cut out for fireplace to be flashed.  [redacted] is not my assistant, but the contractor I hired to build patio cover.  I do not understand why [redacted] is saying he was lied to about amount of material, because he came out and gave me a bid to complete job.  I agree I asked him to hurry as quickly as possible, so we could get patio roof dried in before it started  raining.  We had so much rain in November & December that I did have some rain come in my house.  I never spoke to him in a demeaning manner.  I called him several times to ask when he was coming to complete job because we were working against rain.I hired several contractors for this project:  [redacted], to build patio cover, Rock contractor to build fireplace and lay flag stone, granite contractor, electrician, plumber & roofer.  Yes I wanted everything to be finished before Christmas if possible, but installing the roof had nothing to do with that.  I needed roof installed and installed correctly to prevent water damaged from rain and prevent damage to the patio cover and my house where roof was tied in.In addition to the me having to hire a new roofing contractor to tear off roof installed by Cool Solutions and replace correctly, I also had to pay an additional cost to remove Solar Panels and reinstall Solar Panels to the patio roof because of the poor workman ship of Cool Solutions.I did inform [redacted]  that since he would not respond to my complaint, I was going to report him to Revdex.com.               
Regards,
[redacted]

Mr [redacted], & his assistant [redacted], originally sent me measurements for a 14 square metal roof. After actually getting there & getting started, it became a 28 square roof, with a new chimney built up into & through the foff, "the patio cover roof was built up to the existing standing seam...

roof, & I was all of a sudden expected to cut into the existing metal roofing, " grind down the new rock chimney & flash both...which were not in the contract, " nor was the additional 14 squares of roofing, the his GC [redacted] never told me about. I was lied to about the amount of materisl needed, prior to starting, & rushed to finish for parties, with no earlier warning. This customer treated me like his plantation slave, in front of my worker's & had the merve to call me "[redacted]" in front of them.... He owes me $4,000 more for the extra work, & material & and told me this evening, he is looking to tear down my name...so sad!!!

Complaint: [redacted]
I am rejecting this response because:  I will simply file a small claims case and file litigation against this company for the reasons stated in my complaint.  I am confident that I will prevail as I have the paid invoice and statement from the roofing company that repaired that damages caused by the power washing of the company.  In addition, I have estimates to repaint the vehicle that they spattered paint all over as well. The complaint is a valid and just one and I am not dismissing it and want it a part of the Revdex.com records against this company. [redacted] can do all the praying he wants to because a court of law will determine his fate. Sincerely,[redacted]
[redacted]