Cool Temp

On 9/23/17, we contacted Cool Temp upon seeing them listed on the [redacted] (ice machine manufacturer) website as an authorized service rep in the [redacted] area, as our ice machine was not dispensing iceWe requested that the ice machine be repaired and fully servicedThe tech spent 4-hours and we were billed $538, which was paid for promptlyA couple of weeks later, on 10/13/we contacted their office again as we were having the same symptom with the ice machine not dispensing iceSpoke to 'Mike' who was apologetic and said he would work with us on the service call costA few days later we received an invoice for $After I reached out to their office, we were told that the second call was due to an unrelated issue and was not covered under a service warranty Apparently, the full service and preventative maintenance we paid for on the first call did not address this issueWeeks later, on 12/6/17, our machine malfunctioned again with the same symptom Again, we calle